Topic: 🚀 Sportsbet.io - Proud partner of Southampton FC 🚀 - page 905. (Read 410484 times)

Hi areezy,

With regards to your query, our compliance team has been in touch with you, will continue to be in touch with you and we are committed to assisting you in the appropriate manner. While I can sympathise with what you have written, there are some things that are not being represented accurately. We cannot comment publicly on individual user's accounts as I am sure you can appreciate however as stated, we are committed to working together to assist where appropriate. Should you have any queries or comments, please get in touch with our compliance team.

Kind regards,

Mark
Sportsbet.io team

If you do not want to have connection problems, you must change DNS and use google

Best bet would be to contact Customer Support as the forum rep, Mark, doesn't have access to accounts.

Still having problems when accessing the site from italy, basically it seems that the italian gambling authority (AAMS) has placed a DNS redirect to a block page when using an Italian ISP

What are you saying I never wrote about my self exclusion? I have sent them a email where I wanted to be permantely self excluded. I have proof, better read there terms for what? what did I miss?

I have many doubts about your story. The strange thing is that you never wrote about your alleged self-exclusion. Finally I invite you to better read the terms and conditions of gambling responsible for sportsbet.io
https://sportsbet.io/support/responsible-gambling-terms-and-conditions

Hi,

Back in 7-7-2018 I emailed sportsbet.io about me wanting to be permantenly banned because I had lost over 5000 euro on their casino and that I never received good bonusses back for losing so much money. They replied and told me that I was succesfully banned. 3 weeks after this, I emailed them to be unbanned and they unblocked my account just like that. I was able to deposit for months, losing money everytime while they broke the law and their own casino license policy:

Once you have self-excluded, you will not be able to access your account for the time period selected. This will not be reversed for any reason. We will endeavour to comply with our self-exclusion policy but, will not be held accountable or liable if you attempt to open any new accounts or play on our site.

Once a self-exclusion is applied to your account, it will stay in place until the request time has finished, it will not be reversed or decreased for any reason. Permanent self-exclusions will remain closed indefinitely.

Now I have contacted their license company, spoke to askgamblers live chat and showed them all of this they said i should be refunded because they breached their own license terms and also for advice and other people who are familiar with this. Also saw a ton of askgamblers complaint with people with the same issue who got their money back: https://www.askgamblers.com/casino-complaints/self-exclusion-allowed-to-cancel-unfair-rtp-automatically-recall-of-pending-withdrawls-cashout-declined there are many more as well.

I have also contacted sportsbet through email, they replied saying that because I was also complaining about bonusses, that because of this they thought I had no gambling issues and there for they were ''okay'' with unblocking my account after I requested to be permantely self excluded. I am not stupid and this sounds like the biggest excuse in the book to me, because at the end of the day.
1) I requested to be permantely self excluded, this should be granted no matter what my reason is.
2) In the exact same email I had stated that I lost over 5000 euro, does this not seem like gambling issues to anybody?
3) They could of had easily done a better job as a casino and ask why i want to be permantely banned and ask if I had gambling issues upon me trying to reactivate my account just to be safe for their own policy. This all they failed.
4) Their policy clearly says a self exclusion will not be reversed or decreased for ''any reason''. They cannot just make up a reason as to they thinking I want to be permantely self excluded because of bonus issues and then think its okay to unban a permantely self exclusion right? This all just seems like fraud to me. Once a self-exclusion is applied to your account, it will stay in place until the request time has finished, it will not be reversed or decreased for any reason.
5) I cant believe they come up with this silly excuse. I lost over 25K on this website and they think i want to be self excluded because I did not get a free bonus worth 10 euro. Thats their own fault for thinking and assuming stuff when the player clearly requests that he wants to be permantely banned. They should have granted me to be permantely banned no matter what.

I replied to bitcasino still no reply, I emailed curacao license company and still no reply been second day now I believe. I cannot open a complaint on askgamblers because sportsbet.io is not listed on here, however their other website bitcasino.io is and they have exactly the same live chat etc people so Im pretty sure they are exactly the same people. Can anybody please give me advice on what to do, thank so you much for your time..

yeah sometimes there are bugs , last week I was playing with the freespins and there was 15 free spins given and the first spin I had I won additional 15 spins
but after that additional 15 spins finished the software decided that I finished all the spins , but I should had the other spins left from the promotion since the spins I made were won as a bonus

I didn't contact support cause it was a free promotion anyways , but yeah sometimes there are bugs

Hello sportsbet,

I just played your casino games as usual, but this time there is something unusual. I played Leprechaun Carol slots by pragmatic play, hit free spins bonus and won more than 3mBtc but the winning amount is not credited to my balance. I have refreshed the page few times but nothing chnange. I have asked support but he asked me screenshot, obviously I have no screenshot as I'm very rare to make screenshot while gambling unless I won big amount.
I'll continue discuss it with your support first, hope there will be a way to fix it. Indeed it is not a big amount but it can be a big problem if someone won bigger amount than me and experiencing the same issue.

Thanks.

EDIT : It is fixed after few minutes. Thanks.

@SyGambler : Yeah I know it, usually it could be OK once I reload the page but this time it does not. Glad it is fixed already.

Liked it! very interesting the platform

Hey folks,

So, the big Manchester United vs Arsenal ended in a draw! Which event did you enjoy the most this midweek?

Our multi promotion is back where if you place a 4-leg (or more) multi and one side lets you down, you will get a free bet! Learn more here: https://sportsbet.io/promotions/multi-bet-free-bet/?ref=fbsb&utm_source=FBsb&utm_medium=lnk&utm_campaign=2018h2q4m12&utm_content=multifreebet&utm_term=lnk

Our Big Bash cricket promotion continues all this week too!

Any queries or comments? Give us a shout on [email protected] or on our Live Chat.

Best,

Mark
Sportsbet.io team

Hi guys,

Thank you for all of the great feedback and comments! I am delighted to see all of the winning comments .

I hope your luck continues as we have Premier League action tonight including the MASSIVE Manchester United vs Arsenal game! Who wins that one?

Any queries or comments, give us a shout on [email protected] or on our Live Chat.

Best,

Mark
Sportsbet.io team

Received 27 free spins from the latest NBA Free Slots for Shots promo but not so lucky enough to win big, only win 3mBtc from the 27 free spins. Not bad at all as it is the same as what I have spent for the bet on Utah Jazz vs Spurs which was a win bet as well with odd 1.72.
Finally I can enjoy the free spins promo because the slots game is playable from my IP address. Waiting for the next free spins promo, thanks SportsBet.

NBA Free Slots for Shots is the best promo!
The last time I was awarded like 20 Free spins
Just bet .05 ETH and hope for 3-pointers!

Received a 100 mbtc free bet .... Betting Rayo Vallecano - CD Leganes Copa del Rey Spain. Rayo Vallecano (HCP +0.5) @ 1.52 - Thanks sportsbet.io

Hi folks,

What's up??

panjul07 - thank you for your feedback. I will ask the team to keep an eye out for varying the free spins promos in the coming weeks.

Flagship11 - thank you for your question. The Handicap Hero promotion was running for quite a long time . I will ask our promo and marketing team about it, but it may be gone for the month of December.

The top tier sport continues here on Sportsbet.io with Premier League action in England, Coppa Italia and Copa del Rey cup in Italy and Spain respectively  and French Ligue 1 action all in soccer tonight!

Our NBA shots for slots promo continues so make sure to check that out!

Any queries or comments? Be sure to contact us on [email protected] or our live chat. We are always happy to help.

Best,

Mark
Sportsbet.io team

Any chance of bringing back the Handicap Hero this week?

Once again I ask or request sportsbet to reconsider about the free spin promo because most of the free spins are placed in slots that cant be played from my country while in fact my country is not one of countries which is restricted to the promo. There are other gameart slots that can be played globally so I hope you choose those slots for the free spins promo. Thanks

Hi MandalaRay,

Our GameArt slot of 'Wolf Quest' was the game for the NFL promo.

Should you have any queries or comments, please contact our live chat or [email protected] and we will be happy to help.

Best,

Mark
Sportsbet.io team

Hello there,

What was the slot machine for the recent NFL promo?