I have sent the following documents:
FOR LEVEL 3
- Account statement of my pension fund, showing my contributions for the last 4 months through the company I work for and my address
- Statement of account of my credit card, where my address appears
FOR LEVEL 4
- Payment receipts from my company for the last 3 months
- Bank account statement showing the receipt of said payments
- Photos of me showing that I work for said company, with work clothing and logos
I hope that is enough, as I told you, I do not live in my own home, so I cannot send utility bills for the house in my name. I hope for a quick solution, this problem has greatly affected me financially.
They have rejected my documents again, I even waited for the month of June to end to receive my salary and be able to send them the receipt. I have explained to them many times that I do not live in my own house and they continue to ask me to send utility bills in my name. They have all my money and thanks to them I am going through one of the worst times
The current situation you're having right now is with level-3, proof of address. If you can't provide utility bill for that reason above, they offer several other documents to validate your address, as below,
Please note that the compliance team reserves the rights to request any document they might need.
You can use one of the following documents to verify your address:
Utility bill ( electricity, water, gas or rent bill )
Bank or credit card statement (in some cases bank statement cannot be used)
Council tax, municipality bill or government tax letter
An official letter from your employer or educational institution confirming your address stamped and signed
Tenancy agreement
Bank reference letter - A bank reference letter should be just an informative letter with some of your and bank information. This letter should be in English and must meet the following requirements:
Shows full contact of bank
Shows your full name and address
Shows date of account issuing and type of account
Shows date of issuing of the letter
Please note that we do not accept:
Mobile phone, internet and TV bills
Purchase receipts
Medical bills
Your proof of address document must meet the following requirements:
Please upload an original photo or a PDF file of the documents, screenshots will not be accepted
All documents must be issued within the last 6 months and need to be in Latin international format
Shows your full name and address
Shows the name of issuing entity and date of issue
The whole sheet of paper is visible in the photo
I read that you've submitted your credit card statement, I understand these documents are currently being processed? I hope they get through.
In case you send a wrong format, I think they'll require the "inside" of credit card statement, not just the envelope with your address. They'll want those print outs which list your transaction, with the card holder's name and address being visible.
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