Topic: STAKEBTC.COM | Sportsbook/Casino | INSTANT Deposits/Withdrawals | Live Support - page 2. (Read 10919 times)

False information on the forum is not the route to go. You are well informed of what was discussed in the chat and through email.

Now you're totally lying. I logged into the site and made a withdrawal last night for 15 btc or 7500 credits. I then followed up with an email, which is timestamped.

Not only did I make a request online but i sent a follow up email.  How can you sit there and type this stuff?

No withdraw was placed last night. One withdraw request was requested  this morning and when we went to process it, the bets have been pending for some time. Everything was shared with you via chat and email. False statements on the forum in order to pressure us to refund bets that were confirmed to be your IP, won't work.

Timeline? are you kidding me?

Here's the timeline

I requested a 15 BTC payout from StakeBTC last night. My payout did not occur last night, so I followed up on it this morning. A little later, they wrote me back saying my entire balance was pending. Here are the bets they claim I made:

Risk   Win   Ticket Time   Description
10000.00   35500.00   2/20/2014 10:12:00 AM   0520 RUTGERS (vs MEMPHIS U $$) +355 on COLLEGE BK $$ - Straight
10000.00   20000.00   2/20/2014 10:12:00 AM   0523 WISC MILWAUKEE (vs YOUNGSTOWN STATE $$) +200 on COLLEGE BK $$ - Straight
5895.00   20927.25   2/20/2014 10:15:00 AM   0556 TEMPLE (vs CONNECTICUT $$) +355 on COLLEGE BK $$ - Straight

I did not make these bets. I almost never play CBB MLs, and never bet this much on anything.

Here is a timeline of what happened:
12:53 EST: I request my “instant withdrawal” of 15 btc
9:32 est: I post in the bitcointalk.org thread about my pending withdrawal, since their chat was down.
10:14 est: StakeBTC posts in Bitcointalk.org that my entire balance is pending

So over nine hours after my payout request nothing is paid. Then  my whole balance is bet on dogs? And two minutes later, StakeBTC explains this? This is not a coincidence, this is theft. StakeBTC cannot pay me, so they put my balance in play on big dogs. Even if any of these win, they don’t have the funds to pay.

Yes we did. We are not claiming anything different from what was told from you. You are continuously bringing up that bet, but why? You confirmed it was you. The 3 bets in question were from your confirmed IP which was shared and showed to you. We do not hide anything. Your timeline is very inconsistent and you have been spoken to in chat and through email. You can post false statements here, but the hard evidence has been handed over to you.

You also said the nebraska over from Feb 16th wasnt made from the IP 98.xxx

that came from the same 'log'

you cant use the log as a defense on one hand when its wrong on another.

This doesn't make sense. You ask for a payout. 9 hours later, no payout. You post. Still no payout. Then 40 minutes later, your balance is put into action? And Stakebtc responds two two minutes after that, explaining that your balance is all pending?

Ignore any fraud or IP hacking claims. Why wasn't the payout made for 10 hours?

Boos, I don't think you got anything on them here.  It's certainly weird that those big bets were placed though.  Any hard evidence or what, you think they made up their IP log showing it was your IP?  I suppose that would have to be your argument.  If you're talking about thousands of dollars, I'd think you can go to your IP provider and get the records, if StakeBTC is really at fault.  You could totally destroy them if that's the case.

Nothing is wrong from the log. We told you the IP that placed those three bets and it is the IP you confirmed that was yours.

You cant have it both ways.

You cant use the IP logs as proof when the IP log is wrong from last sunday.

Your personal IP was confirmed (by you + consistent with other bets) and that is the same IP that placed the 3 bets you are alleging you didn't place.

russell also claimed that nebraska over bet was made by other IP.  how can i trust what you're saying when that isnt true?
either this outfit is totally incompetent or is lying to me.  there's no other explanation.

The three bets in question were placed by the same IP that placed all the other bets. We provided you with all the information of the IP log and it shows.

This is false.  I was told by russell that this wager was made by the other IP
Status   Amount   Description   Date
Lose   -555   Total Ovr 71 (-111) 0861 NEBRASKA 2H/0862 MICHIGAN STATE 2H on COLLEGE BK 2H [28;26]   2/16/2014

I made that wager from the only IP i have ever used.

Isnt it a crazy coincidence that 45 min after posting on here these 3 bets for my ENTIRE balance were made?

None of this adds up and you know it.  

I deposited 5 btc and won about 35 and you're refusing to pay me now.

Is the IP a personal IP, or is at work or something?  That's the only other question I would have.

A second IP had accessed your account. However, the IP you confirmed that was yours was the IP that those 3 bets were placed from. Your account was accessed by another IP in the same state as yours, which was told to you. All the bets placed on the account were by 1 IP which was yours. If those three bets were placed by that different IP we would refund the wagers since it hasn't started. All the bets placed in the account are consistent with that one IP you confirmed that is yours.

Here was Jason's response:

"We have concluded our investigation on your account. Your account was logged in from 2 different IP's throughout the last last week. However, the bets in question are the 3 bets that are currently pending right now. Those three bets were placed from xx.xxx.xx.xxx (I deleted this for privacy purposes), which you confirmed was your IP address. We cannot cancel bets once they are wagered. Once bets are placed, they are final and cannot get reversed. We have to protect ourselves as a book, and have to hold players responsible for their accounts. After those picks are graded and completed you can cash out your balance. We recommend you check accounts on other sites and make sure they are safe. Also, I would recommend you use a different computer to access your accounts because we clearly have records of those bets being placed by your IP, which was documented for all the other bets and when signing-up.

Jason"

Either this book is totally incompetent or they are lying to me and fabricating their logs.  Earlier on chat i was told a wager was made last sunday from an IP address which wasnt mine.  I confirmed I in fact made that wager but it wasnt made from the IP address they said it was.  I made that wager from the one IP address I have used since the inception of this account.

None of this adds up at all. 

so now i have 40 btc pending on wagers i never made on events that start 6 hours from now and stakebtc isnt doing anything about it.  they can pull the IP log all they want but those wagers were never made by me and if a 3rd grader was shown my entire wagering history and asked which bets dont look like all the others, they'd be able to pick these out immediately.  

on top of all this there is a timeline of a withdrawal request and follow-ups which is completely inconsistent with what they're saying.  moreover, someone very deliberately put every single penny in my account in play on max wagers which are 4x as large as the largest wager i ever made there on college bb moneylines which i have never, ever bet even once.

all they have to do is acknowledge a breach took place and cancel wagers on events which start SIX hours from now.  From the point i initially contacted them the events were 9.5 hours away.

They still have time to do the right thing and i'm waiting to hear back.  Since there's no phone support i'm stuck emailing them back and forth because chat is down again.

Wait also, how could those two bets at 10:12 AM be made at exactly the same time, unless it was someone from inside stakebtc doing it?

Wow.  Just wow.  I hope you have some proof.  If you do this will totally ruin Stakebtc.  If they said they had 2nd IP address logged in, and will still refuse to cancel your bets, that's just wrong (since they haven't started yet).