The calculation rules of their bonuses are very opaque afaik, and they change them whenever they want without noticing users because as it is one bonus they consider they don't owe anything towards customers about it and they can give it as they wish, to whoever they want. What Eddie has said according to the post above is quite suprising because usually when they suspect a customer to have several accounts they lock all his funds and they ask him to fulfill an endless KYC procedure as we've seen in many cases here. So if he's true, and one of your picture seems to confirm it, it would mean their multi-account accusations are just excuses used to try to keep funds of those customers actually, it would be serious.
True that they are changing the bonuses, they actually did that a lot over the last 2 years. Still the bonuses normally are quite good and if the calculation is right then there is nothing to complain about. What exactly is going on in OP's case, nobody knows. It's always hard to get insights. But obvious there must be something wrong.
Also, I don't know what you mean by "his picture seems to confirm it". The agent just made a mistake because normally they have several support chats open at the same time. So whatever he told him was meant to be for somebody else, he obviously said that himself. About multi account accusations, normally they don't just keep your money but but the account in "withdraw only mode", and one the withdrawal was made you can't use the account anymore. Sure, we never know if the multi account things are true, but that's for any casino since not 1 single casino would show their ways of detecting such accounts, for obvious reasons.
To everyone involved in this discussion:
It's quite clear that Stake and its defenders have been doing everything possible to justify their shady practices. The "opacity" of bonus calculations is not a coincidence; it's a deliberate tactic to ensure that Stake can manipulate and reduce payouts as they see fit, without any transparency or accountability. The claim that users can just "deal with it" because bonuses are discretionary is laughable when legitimate users are being deprived of what they are promised. This is not about getting "free money"; it's about being treated fairly based on our activity and the terms that Stake itself has promoted.
To those trying to downplay the issue or shift the focus to multi-accounting accusations, it’s clear these are just excuses Stake uses to keep users' funds or minimize bonuses. If Stake genuinely believed I had multiple accounts, they would have locked my funds and subjected me to endless KYC procedures, as many users here have experienced. Instead, my account has been placed in withdrawal-only mode, which is a common tactic to limit user access without providing any real justification.
Even though the casino says they have a base bonus amount for each rank, it can even lower when you do not meet some criteria. No matter how much you wagered overall in a lifetime. The lifetime wager only increases your rank level and nothing else. What matters is how much you have wagered in the last month and the last week. The bonus depends on your latest performance and not on your overall stats.
I am not surprised because if it is possible to make massive money from casinos just by ranking up and getting free money every month, then people will start selling accounts, which is already happening with the updated system. I don't think Stake is a stupid platform that will give free money to everyone. You got your bonus based on your recent stats. I don't want to see what you did in the past. Your recent stats speak for you.
You are lucky that there are no negative merit system.
I hope your reading comprehension is better than your last post suggests, because frankly, it seems like you're just spewing whatever you think fits the narrative you want to push. Have you even invested a single dollar in a casino? Because you’re speaking like someone who’s completely disconnected from the actual experience. No offense, but your past comments show a clear pattern of defending Stake without reading or understanding the facts, which makes your contributions sound like the ramblings of someone more concerned with boosting their post count than contributing anything of value.
Let’s not kid ourselves – there are users who make a living by posting on forums and defending these companies, regardless of how unethical their practices are. It’s no surprise that you’re downplaying the real issues and dismissing valid concerns raised by users like me. Your comments about "recent stats" and how bonuses work are just another weak attempt to discredit those of us who are exposing Stake for what it truly is.
For anyone actually interested in the truth, I recommend checking out Stakeexposed.com. Stake, and particularly Eddie and his team, won’t be able to get away with their fraudulent practices for much longer. Eddie and his crew are headed to prison – that’s the inevitable outcome for their scamming and exploitation of users.
The days of hiding behind opaque practices and fake defenses are coming to an end. I’m not here to play nice with Stake’s defenders. I’m here to expose the truth. And believe me, the truth will prevail.
