They like to do that.
I bet they say you have multiple account.
Funny thing is, in stake chat long time players say multi accounts are allowed and they talk about it openly in the chat for everybody to see. Would love to see a statement of stake about this.
Here is a screen of the chat:
https://imgur.com/a/DWvgFbL
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Yes, they accused me of multi-account, although I only have one, one ip, and they know this. They stole my money and make a fool of me.
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Well confront them with the chat screens I showed here.
Also I don't get what the problem of multiple accounts is anyway. There would be only the "problem" of getting around the betting limits. But I mean, bookies want action anyway, that's their business.
Do mandatory kyc or leave players alone. You can't let people deposit and when they win you suddenly discover some violations of terms.