I am sorry to meddle, but maybe I could say a word or two about it as well.
Just as Symphonized mentioned, there are some answers that she may not be able to provide right away so she simply forwards the matter to our superiors. There is no need to say anything bad about her (or anyone else in general) because of that. We all have our job domains and we are trying to do them as best as we can, even if that means that we make mistakes sometimes.
I am not sure how that would work since that person would again have to check with admins or us, so it would be the same I guess. The best solution would be if we, the Support Team and admins, could try and be more active here.
Surely enough, there is always the option for you to reach us on Live chat and we will have everything sorted there instantly.
Cheers!
Like I said I believe I didn't say anything bad about her, in fact I am probably saying something nice if you consider it this way that stake has given symphonized only a right to share the races here and that's it, what could she do? That is all they have given her and I feel like that is not fair to her neither, what would you think if your boss comes to you and says "all you do will be sharing race times and rewards and that's it, you are not responsible for anything else at all, don't let me even catch you talking with customers", that would piss you off as well.
Stake could literally hire her or someone else (I vote for her) to actually go talk with superiors but then come back here and tell us what the result is, just informing superiors are not enough, she should be able to come back and share the results with us as well, that way even if she is not capable of deciding anything herself, at least she can let us know the point of views of superiors and would have a bigger task for her job.
