Stake.com administration had blocked my account with 16,000 affiliate players and all the funds in it, refusing to unblock. They even stopped reading my messages in their support service!So here's what happened:
0. I've been using stake.com's affiliate program for about 2 years now, resulting in more than 16,000 users in my affiliate account.
1. Someone had hacked my Stake.com account about a month ago. I did not receive any notice about suspicious logins or anything like that. Neither did I receive any withdrawal confirmations. One day I've logged in to the account and found 3 things:
a) my account was blocked
b) there were many withdrawals I didn't even know about.
c) someone has contacted support from this account asking to unblock.
Disclaimer: I know that I should've setup 2-step verification, but I didn't.
2. On 4th December I have contacted support. The support staff named Vladimir was reluctant and arrogant. He said, that "Our system using last security trends on market, there is no way to compromise it.", which of course is not true, because as I've said earlier, I never even received a notice about suspicious logins or withdrawals from my account.
Vladimir suggested that I could sign a message using one of my "valid" bitcoin addresses which I've used previously to prove I'm the owner of the account. He also sent me a link to instructions from blockchain.info:
https://support.blockchain.com/hc/en-us/articles/210353833-What-is-message-signing-and-how-can-I-do-that-. The instructions are clear and up to date (edited on November 20th):
>This feature is currently only available for your Imported Addresses, but will be implemented for all addresses in the future.
As my addresses were not imported, but generated inside that wallet, I cannot sign a message in blockchain.info. I offered to send them my blockchain.info login and password to that account, as I wasn't planning to use it anymore and it was empty. Vladimir didn't like the idea
3. Next day I thought like: I've sent them many users from the same website. They can check their logs to see the domains my traffic comes from, so I can prove I'm the owner of the account basically by proving the ownership of the website. I could modify stake.com's link for instance, or something like that. Sent this idea to Vladimir, the message was read but no response.
4. After a week of waiting for response I decided to file a new ticket with the same info and so I did 2 days ago. Not read, no response.
5. Created a new ticket yesterday, like "Hello, anyone there?" – received a response that my ticket was assigned back to Vladimir who wasn't at the office at that time, so "He should be here in a couple of hours and he will contact you back as soon as he gets here.". 1 day passed since then – my ticket still was neither read nor responded to.
I honestly think Stake.com is a pretty damn good crypto gambling website, though I'm sure support could've done better. Also I think the security process for suspicious logins / withdrawals could be improved.
Hoping to get my account unblocked soon, as I clearly don't wanna lose all my affiliate players.