Topic: Swedish ASIC miner company kncminer.com - page 1135. (Read 3049528 times)

You are either on your period or you have an agenda. So please share with us your agenda.



I haven't really understood the rage in Bitcoinorama until i clicked on your last posts and i saw that the last ~350 posts are all in this thread flaming KnC. You never posted your order number, but by now you should've got your unit. Did you? If yes got any proof? On whose payroll are you?



Finally someone else noticed this

1. They've always answered my emails, and were friendly & informative.
calls too, even a conference skype call
2. Even 2 weeks late (Best in industry) is @ 60% ROI in 20 days(My original order)
3. A November Jupiter could mean I receive the device within 3 weeks or less from now.
4. My order number is 101XX
5. As far as I know, they still plan on shipping November 15th, there has been no indication otherwise.
6.  I'm Super stoked.

My nov orders are 9xxx... & I think I was pretty early on the nov orders.

Are you not worried that you have absolutely no information how many units have been ordered so far and how far in the payment queue you are?
Are you not worried that you should have that information in order to be able to make an informed decision, but you don't because KNC is withholding it?

Btw do you mind sending them an email requesting it and see what they reply.
We have too little information regarding November orders:
1 - Final date to deliver all orders? (not that it is expected from them to honour it)
2 - How many units have been ordered so far? - Care to share your order number?
3 - What date do they start shipping (the sooner, the better for you and worse for me and other late October deliveries).

Are you guys kidding?
I was contemplating a November Jupiter...
and went thru the numbers, and made all the predictions in my usual way, and I came to the conclusion, that a November Jupiter is definitely worth it, and spent the 17.6 BTC, of my 27BTC I made in the first 20 days, to order it moments ago....
And I'm stoked about it...
Think about it...
The November units may even deliver before HF & CT get their act together!

If the deposit was $7,000 per module would you be willing to pay $14,000 to "scam" your Saturn into a Jupiter?
Of course for added protection they could limit it to just one module at a time.

Well if so I am sure KNC would love "scammers" like that.

Haha. You also blatantly lied about it having been received. Now have confirmation from both UPS and KnC that it has not arrived... care to explain yourself?

"Hi,
 
This has not yet arrived at our location. Could you please provide a tracking number so that we can chase it?
 
Should you have any further questions please do not hesitate to contact us.
 
Thanks
Emilia
 
Med vänlig hälsning  |  Best regards

Emilia Cole 
Kncminer
www.kncminer.com
Office: +46 8559 253 20
"

If KNC set a high BTC deposit that would not be possible.

He does work for them, but he seems to participate here out of good will and not in his official capacity

I'd love to scam a couple of modules and turn my Saturn into a Jupiter!


Does Bitcoinorama work for KNC? Or just a large buyer?

I respectfully disagree. I got in early (day2). I paid in June. I got my order more than 14 days late.
I have, even with the recent upswing in price, only made half of the money invested into it back.
I was lied to on the phone, per email. I requested a reasonable compensation for the delay, which every company should do if they want to hold their customers. The response was more than insulting in my eyes, going for the b2b TOS which are clearly not legal in any state of the eu and trying to shift the blame to me. Even if they had only compensated me with 8 btc per Jupiter ordered (which at that time woulld have been under 1k$) I would have been a happy customer again.
But they chose to stay silent after that. I personally won't buy anything from them anymore as long as the only payment method is preorder and their next gen is out and will continue to buy used miners instead. Also I have to agree that the units are overpriced. We knew that when we bought them, but I expected them to deliver on time. If they had, I certainly would not complain that hard. But seeing how people got 10+ units in one order on time really pisses me off - a serious company would have stated production problems and would have sent a reduced amount to highten equity for the community. I doubt someone with 12 units would have complained if only 8 came on the first day and the rest a little later. But the others who got their 1 or 2 or maybe even 3 units 14 days late are the ones now trying to break at least even while those others are happily hashing away with 30+ btc per Jupiter.

1 - I have Jupiters and even if I get new boards I have no place to put them on.
2 - KNC can request a high BTC deposit per board in order to discourage people from doing what you described. Would you pay 15BTC per board and then keep them?

Refusing advanced RMAs is a huge cost to their customers. It does not cost them any extra. I guess the "under-promise, over-deliver" dosn't go very far.

We've all made them rich so it isn't in their best interest to try and please us anymore. They already have what they want ( our money ) and once companies have your money they get compliant.

OMG, really?  It has been explained, but I will to it again.

You are waiting for your miner.  I have my miner, but want more boards (turn my Saturn into a Jupiter).  I "game" the system by pretending to RMA my boards, pre-pay & all so they send them to me _but_...

... I never had bad boards, I just fooled them into selling me 2 more and effectively jumped in front of you in line.

Get it?

Thank you KnC for not allowing this to happen.

I am yet to hear a plausible explanation of why KNC do not want to use such form of RMA, apart from discouraging people to RMA.
It's the equivalent of my bank telling me: oh we can't accept money as a security deposit.

And it seems I am not the only one thinking it.

I'm RChevalier, and I approve this message.

Do you think I want to be one of those 5 people? Do you think there is any benefit to anyone that these 5 people exist?
I would have rather had my miners on the 15th or at least 2-3 days later, than expressing my negative views here. It was KNC poor planning or whatever other reason they are comfortable quoting.
And it's not like I was expecting to have my miners on the same days as Day 1 and 2 orders. I was comfortable having them 20 days after the 1st shipments were made, but they managed to stretch that into a 1 month delivery process without any concern of how the customers who ordered last would feel.

While I was impatiently waiting day after day to get some news I called numerous times expressing my concerns about the delay and enquiring about any possible compensation - both Liam and Keith were seemingly understanding and told me again both of them that they have forwarded that to Sam, who had responded that they will come up with something.
Today I was told rather directly with no right of appeal that no compensation will be given whosoever.



Only Bitcoinorama hopefully.
In regards to Bargraphics I completely understand his point of view as he seems happy with what he got and why wouldn't he when he got some fat compensation + he already broke even. Who wouldn't be happy and talk good about KNC. I know I would if I was in same position as he is


I am not going to argue over that, but you don't tell any customer that. It's unprofessional and repulsive.

I was a bit curious about this.. and it seems as though there are no transactions that have been sent to your donations bucket?  Seems a bit odd?  Just wondering why is all

https://blockchain.info/address/1HPgsQTVCHuZSRi2Ed29CZZK7VutgkTPvz

Sorry Bitcoinorama, but I have disagree with this return policy and the line of reasoning. Lots of companies ship out advance replacement parts with a credit card security deposit, no questions asked. It's flat out lazy for KnC to stick to their guns on this policy and I highly suggest that they revise it for the future.

For the most part, KnC managed to rise above the competitors - why not listen to your customers and go the extra mile? For a company that managed to get it 90% right, it sort of seems complacent and myopic to not want to improve the areas where there is definitely needed improvement.

There are many of us that will want to order from KNC again and improving the customer service would really lock in customer loyalty.

This is true, we took a lot of risk on these guys and those of us who got in early + got our units delivered are doing OK with the recent upswing on the exchange rate.

However, it's still concerning a CSR would say this to a customer.  Not a good attitude to have when you're dealing with machines at this price point.