I postet this in their forum
they deleted it, instead of answering to it:
KnCMiner Network Protection Statement
At KnCMiner we are aware of the service we are providing to our customers. We are also aware that we need our customers to have a return on their devices in order to purchase form us again. With the scale of the supply chains, agreements and factories we have access to, we need to be cautious we don’t ship too many devices and therefore reduce the return to our customers. So with that in mind our plan is to do as follows:
We will ship no devices in December 2013, January 2014 or February 2014. Meaning that once we have taken the difficulty up at the end of November we will not release any more hashing power for 3 months. We will then release our new generation of devices, which will begin shipping in March 2014. These devices will also have a much higher GH/$ rating than any of our current offerings.
We would like to state that If any of our competitors continues to add large amounts of hashing power to the network during December, January or February. We will continue to release our devices as competitively priced as we can to protect our customers share of the network.
Thanks
KnCMiner Team
The Fact is:
As of April 1, KNC will be delay in delivery of Neptunes
Have you posted in the BFL forums as well? Just wondering how your Monarch orders are coming?
Still expecting the chips to be in our shop sometime during the week of the 14th(April). They will be out of the fab in the next few days then off to packaging then to our testing facility then to be mounted on PCBs then to our facility in KC. Since everything has already been tested and works, it should be a fairly simple, quick and straight forward process once they come out of the fab.
Dream on.
Refunds & Delay Compensation
Because of the delay, we're offering several different forms of compensation that vary based on order pricing and order date:
$4680 600GH Monarchs
Free performance upgrades
All customers who ordered 600GH Monarchs prior to the price decrease on November 28, 2013 will be upgraded to the Imperial Monarch product, which is a new, high performance version of the card. The Imperial Monarch will operate at 1 TH/s (+ / - 20%).
Six Month Refund or Double Shipment Guarantee
If you’ve been waiting in queue for six months or more, you qualify for either a full refund in USD, OR double the hardware you ordered. This latter option will come in the form of (a) first shipping you the new Imperial Monarch, giving you an expected 160-175% of your ordered hashrate, and then (b) an additional Standard 600 GH Monarch at the end of the queue, giving you another 100% hashrate boost, totaling an expected 250+% of your ordered hashrate once all products have shipped. (Note: Electing the refund cancels the Imperial Monarch upgrade offer in the first section above.)
50% off Voucher
If your paid order is less than 6 months old but you paid $4680 for your Monarch, you will instead receive an Imperial Monarch as described above, as well as a 50% off discount on an additional Standard Monarch at the end of the queue.
Full Price 300GH Monarchs
For 300GH Monarch orders, similar but slightly different offers will be extended. Customers will be contacted with specifics via email soon.
Mining By the GigaHash
If your Mining By the GH paid order is more than 6 months old, you will receive 2x the hashrate purchased.
Reduced Price Orders
Individual orders that are less than 6 months old and that paid for the reduced price 600GH or 300GH Monarch will likely not be delayed past the expected delivery date.
. Details specific to each of the above order categories will be communicated to eligible customers via email in the next few days. We hope everyone will remain in the order queue and take delivery of these extremely power-efficient, super-fast miners. But, cognizant of the feedback of our earlier 65nm customers, for those qualified buyers who desire a refund we will gladly issue you one.
