Topic: Syscooling SC-BC2 Watercooling Kit:Cool your multiple C1 antminers down - page 3. (Read 8458 times)

Bitcoin address for payments:  1Af3V1vwH7W2qE3P9PYWDuZgdbn1koGc6J
BC1 watercooling kit for C1 miner sales for BTC0.16
BC2 watercooling kit for multiple miners sales for BTC0.36
Prices above doesn't include shipping price,if you want to use BTC for payments please send us emails first.Checking information about BTC orders have delay problems in China,that might cause delay problems in arranging shipments.

They are broken out of their socket

heck ... show us pictures of the broken fans

syscooling, why you do not support bitcoins as payments method?

You don't believe in bitcoin future?

I was ready to order this item, but shipping is more than the price of the item and you add 4% to use Paypal. 

Could you please kindly send email to [email protected] with picture?

I got 2 (TWO OF THREE!!) broken fans on my C1 set... Quality work!

So it just boils down to you blaming the shipping company now. All boxes were in perfect condition and were physically checked before I signed them. Here in the US and I doubt in China, the UPS man does not sit around and wait for you to open up a box and check all hardware out. It doesn't matter. I won't be purchasing anymore Bitmaintech products in the future.

Since the shipping process is a bit long,to be honest the problems were settled even before foreign customers received kits.Because Chinese users find them much earlier.

I have no idea about that company,since I am a green hand here,but it is great that your watercooling kit works fine.

He must have bad experience with our products,I don't know who he is and whether we discussed about his problem.We should always say sorry about the problem for early products,actually we have been solving it for over a month.I am gratified that a large amount of users like you enjoy mining with our watercooling parts.

Protection is enough,otherwise all products would be damaged when your receive.Or you want to be opening the package for over 2 hours?
Checking products simply is possible,shipping company have duty on it.If you buy an Iphone 6 you won't see whether it is bended?You buy jewelry you won't see whether it is stone?I will say nothing if you won't.
Your every word is swearing that our bussiness will stop,if that makes you happier,you could think so.

Both the pump and cable issues are concentrated in the very early batches (of which I had both), so it seems a bit unfair to keep heckling them for it.

yes, many users bitching about cables and 20 $ pumps not working (I got few and they are working fine since day 1) and seem to forget that only one year ago there were "legit" asic companies scamming people around for 100 or more bitcoins.

I don't think syscooling deserves such negative attitude from members here. A few have experienced some misunderstanding in communications between the parties; however, a majority of customers have received syscooling kits and they are working as designed. I think it's not reasonable to demand syscooling to compensate for the lost mining or to foot the bill for replacement in shipping both ways, especially after starting a dispute process with paypal or the credit issuer.

I think it's despicable to create a similar looking account, I'm looking at you "syecooling", and pretend to be something you are not. I think that's totally out of line.

I am not blaming the customer,dear sir.They are just doing what their work requires,that shouldn't be blamed.But I just want you to know what reason causes the delay problem.
Before you signed,I just suggest you to check whether there is obvious damage on products,like broken fans,its all plastic brackets was broken,and it isn't hard to notice I think.I didn't say you should test the whole cooling system before signed.
Price of products in Amazon is extremely high not only because of its production cost.Our price is low,to be honest,if you are in China we surely will sent you replacement.Whether you or orthers buy kits from us anymore,I must explain all clearly.All negative impression on us by now is caused by misunderstanding.People posted problems here and sent us emails,we replied some emails but didn't reply here,so all you see is issues about our products.

Your kit included two broken fans in my last order and basically syscooling told me me contact Bitmain, which I did and he's refusing to send replacement fans UNLESS I actually order another miner from him. He's using the excuse of cost and how long it takes to get to the US. Strange. My C1's made it to the US in 4 days, now he says two cooling fans will take two weeks. This was a BRAND NEW syscooling OUT OF THE BOX, broken fans and neither syscooling or Bitmain wanted to honor their own hardware only unless I purchased another miner. HORRIBLE customer service. I'll never order anything from Bitmain or syscooling again, and I hope other users realize this. If you don't want to run a proper business and support your customer's then get out of the business.

[/quote]Dear sir,first I am sorry about your broken fans,I know your anger,please calm dowm.Second I'd like to say that the fans were broken because of shipping process,not for quality problems,I don't think we BITMAIN or Syscooling have duty on it.It is express.Personally I suggest you should check products first before you sign it in your online shopping,whether you buy anything from us anymore, or Amazon,Ebay,etc.Third,I think BITMAIN really want to help you,so he says could send you replacement fans as you order another miner,that is not horrible customer service in my opinion.And one more thing I want to explain to you about shipping time，it is customs declaration.When kits shipped,it is easy to get through,when components shipped alone,it is hard to get through usually.

Thank you very much,in any ways your satisfaction is our pursuit.
[/quote]

Your kit included two broken fans in my last order and basically syscooling told me me contact Bitmain, which I did and he's refusing to send replacement fans UNLESS I actually order another miner from him. He's using the excuse of cost and how long it takes to get to the US. Strange. My C1's made it to the US in 4 days, now he says two cooling fans will take two weeks. This was a BRAND NEW syscooling OUT OF THE BOX, broken fans and neither syscooling or Bitmain wanted to honor their own hardware only unless I purchased another miner. HORRIBLE customer service. I'll never order anything from Bitmain or syscooling again, and I hope other users realize this. If you don't want to run a proper business and support your customer's then get out of the business.

Well,we don't receive your reply for that email,and have arranged shipment of two new pumps.We don't know your meaning,could you please reply that email?Thanks.

I don't know if it would make any difference, I bought 4 Batch 2 C1s with cooling kits directly from Bitmain. They have been working well for over a week now.
[/quote]Thank you very much,in any ways your satisfaction is our pursuit.