Yes, this forum has resolved a lot of small issues like this before, but I think this might not be one of them. A lot of these smaller casinos does a lot of customer support staff and I think they are inundated with requests that they cannot resolve very quickly.
We see this happening all the time and within a couple of days, they eventually get to your "ticket" or your request and they resolve the issue. We are impatient and we think they have a whole team of people dedicated to resolving issues, but it is not the case.
In a certain way, his last words correspond to each of us at some point as users of any casino, but we learn to cope with it, without a doubt it is so. Now, the problem in general, in the average, can be solved in 72 hours, but that the hours turn into days and the days start to feel like weeks, so if money is necessary to pay expenses of our life daily then more drama is added, so always in most of these cases patience leads us to the best solution.
Anyway, if there is an answer, not always this is best the solution in how each user waits for it, so that part is what brings many players to the forum.
Then that should be the moment in which users with their reason or not should go through the forum...but as the title of the post says, even in those initial circumstances that I have mentioned of desperation and impatience if you pass by here, someone always guides you or is willing to help. [ILBTT]