Author

Topic: Thunderpick.io SCAMMED ME FOR 1049€ (Read 262 times)

legendary
Activity: 3248
Merit: 1160
Playbet.io - Crypto Casino and Sportsbook
November 27, 2024, 07:16:38 AM
#17
In addition, I can only see one or two rules there that could warrant seizing the player funds, and that's if the user somehow gained an unfair advantage and used loopholes to get their winnings, any other violation should only warrant a permanent account closure at best, with all funds sent to the users address.


I don’t know, maybe it’s just standard practice for most casinos to point out sections in their TOS that you supposedly violated without specifying the exact issue, that’s why it’s really important to make sure you gamble on a reputable casino. From what I’ve observed, casinos running promotions on the forum are usually honest. So, my suggestion for those who enjoy gambling is to check out casinos here with ANN threads. Look at their activity, if they’re active, it’s a good sign they care about their reputation.

The problem here is that this issue has been brought up in the forum, but we can’t really do much since the casino is no longer using the platform. That means it doesn’t hurt their reputation if they scam people.
legendary
Activity: 2632
Merit: 1462
Yes, I'm an asshole
November 26, 2024, 01:16:51 PM
#16
The same thing happened to me, they closed my account for the same reason as well and didn't specify any further (this was about a month ago).
[...]

Do you mind to create your own thread? That way, I can well document your case and treat it as a separate case's than OP's. Also, if and when you create your own thread, it will be much preferred if you can publish it with the suggested format that's adopted by OP as it'll help people understand key informations at glance.

Edit: sorry. When I get to the the forum, I usually tackled threads on "new replies" first before moving to sweep the scam accusations board for new cases that's yet to be attended by me. I just noticed that you've made your own thread after I made this post.
newbie
Activity: 2
Merit: 0
November 26, 2024, 07:13:32 AM
#15
The same thing happened to me, they closed my account for the same reason as well and didn't specify any further (this was about a month ago).
The balance on the account was much larger though - around 8700 dollars.
This site should not be allowed to operate, absolute fraud company.
Basically they allow all the losers on the site, but once you start winning there they block/close your account. Don't be fooled by the people posting huge winnings in their chat there - these
people are down significantly.

Picture of the account:
https://i.ibb.co/J5LkzPr/signal-2024-10-10-222115-002.jpg

This is the email they sent me:

We are contacting you from Thunderpick Customer Service.
 
We trust this email finds you in good health.

We would like to thank you for previously submitting your documents.
 
In reviewing them, it was found that your account is in breach of our legal terms(5.1 and 15.1) that you agreed to.
 
Due to this breach, the decision was made to terminate our business relationship with you and discontinue all services and products offered.

Your account has been permanently disabled. Any remaining balance should be considered seized. We kindly ask that you refrain from opening any other accounts.
 
Please note that a discovery of any accounts opened by yourself will result in an immediate termination of such accounts and funds seizure.
  
We're available to help 24/7 if you need anything else.
 
Thanks,
 
Thunderpick Customer Service
[email protected]
legendary
Activity: 1946
Merit: 1026
In Search of Incredible
October 29, 2024, 02:58:05 AM
#14
I have reported this case to their DRO on 23.10.2024 but I still did not get any reply, they claim a review can take up to 7-10 business days. I will make an update once they reply.
We don't know what the truth is. But I hope their DRO will at least tell you the exact reason for closing your account by not paying your funds.

As they've explained and you've also found out, their licensing status is "in progress". I am not sure under whom were they previously licensed, but to be fair, this does not necessarily translates as their license being not valid. Curacao is under a massive uphaul in their gambling licensing system, and I guess thunderpick just a bit late in joining the transition.
Thunderpick was under Curacao E-gaming master license operator. They are operating with the same company Paloma Media B.V. since the beginning (from the time they acquired a gaming license). It will be unusual if we say Thunderpick is an unlicensed casino in this situation. As you have said above, Curacao is having a major update on their licensing system.
legendary
Activity: 2632
Merit: 1462
Yes, I'm an asshole
October 28, 2024, 02:06:02 PM
#13
Hello everyone
I saw that you discuss if they have license or they don't. At the moment they don't have any even the status of their license is In Progress. The license is not valid and I can't do literally nothing, they can scam now and there is no regulator body where I can report their scams. Only if they obtain valid license which is not sure I can only report it to their regulator body.

I have reported this case to their DRO on 23.10.2024 but I still did not get any reply, they claim a review can take up to 7-10 business days. I will make an update once they reply.
https://imgur.com/a/F34UMKt

As they've explained and you've also found out, their licensing status is "in progress". I am not sure under whom were they previously licensed, but to be fair, this does not necessarily translates as their license being not valid. Curacao is under a massive uphaul in their gambling licensing system, and I guess thunderpick just a bit late in joining the transition.



Might worth to mention that suppose the status is having a "valid certificate of operation", you still can't lodge a complaint to GCB as they're currently not mediating disputes.

So, to summarize, the license being "in progress" does not necessarily translates they're a rogue casino. They're simply waiting for the vetting process [or whatever is currently ongoing] to be done. And, given GCB does not mediate for the time being, DRO is the current best way.
?
Activity: -
Merit: -
October 28, 2024, 12:15:07 PM
#12
Hello everyone
I saw that you discuss if they have license or they don't. At the moment they don't have any even the status of their license is In Progress. The license is not valid and I can't do literally nothing, they can scam now and there is no regulator body where I can report their scams. Only if they obtain valid license which is not sure I can only report it to their regulator body.

I have reported this case to their DRO on 23.10.2024 but I still did not get any reply, they claim a review can take up to 7-10 business days. I will make an update once they reply.
https://imgur.com/a/F34UMKt
legendary
Activity: 1946
Merit: 1026
In Search of Incredible
October 26, 2024, 02:17:54 PM
#11
I personally find it concerning that they don't comment on scam accusations here or are willing to deal with third-party mediators. If they are honest, they shouldn't be afraid of the truth and hiding from the public.
Thunderpick team should tell the specific reason for blocking a user account instead of highlighting the big rules set from the terms. It is indeed alarming when a casino doesn't want to deal with a 3rd party mediator to solve a dispute. I just sent an email to their support by asking them to give a reply here by highlighting the specific reason. I doubt that will give a response here.

I have Thunderpick in my Withdrawal Fees and Withdrawal Amounts on Crypto Casinos thread, and I don't want them there if they turn into a scam.
I was also thinking to remove them from my topics. But I noticed that OP still have the option to appeal against the decision to the "Dispute Resolution Office (DRO)". I'm wondering why OP hasn't tried to reach them yet.
legendary
Activity: 2730
Merit: 7065
October 26, 2024, 11:19:58 AM
#10
in addition to their very low safety rating and the fact that they are operating with an invalid license, these are clear signs that they have turned into a scam and should be avoided entirely.
It's incorrect to say here that the casino is operating with an invalid license. The regulator is validating the casino's license. After that, the casino will be licensed if the application is approved. We can say that Thunderpick operates under an invalid license if it gets rejected but they still claim to be licensed.

Thanks for informing me, I appreciate it. As you guys probably know, I really do care a lot about brands featured on BTCGOSU treating players fairly. And that`s why I immediately contacted Thunderpick about this and here`s their feedback:

"Regarding https://bitcointalksearch.org/topic/thunderpickio-scammed-me-for-1049-5514673: The player was notified about which point of the regulations he had violated. This point reveals the exact reason why the account was blocked."
The explanation they gave based on the email screenshot isn't good or precise enough. As you can see from holydarkness' image, there is a whole list of potential reasons. Can you perhaps ask your contact to provide precise information about the case? I personally find it concerning that they don't comment on scam accusations here or are willing to deal with third-party mediators. If they are honest, they shouldn't be afraid of the truth and hiding from the public.

I have Thunderpick in my Withdrawal Fees and Withdrawal Amounts on Crypto Casinos thread, and I don't want them there if they turn into a scam.

@masnou94
If you can prove that this is a scam, I will give them negative feedback, remove them from my thread and support the flag opened against them.
legendary
Activity: 2632
Merit: 1462
Yes, I'm an asshole
October 24, 2024, 12:53:02 PM
#9
OP, as per efialtis's contact's statement, they've outlined the clause you breached that grant your account closure. You briefly mentioned on the opening post that they tell you it's 15.1. Upon checking, 15.1 is a very broad clause that's rather [IMO] inadequate to give a clear details of what being breached:



I am well aware that you've "attach" screenshots as your supporting evidence on your opening post, linked to your complaint on CG. However, those screenshots are set to be private by CG's mediator and none of us can see it. Do you mind to reupload them to talkimg so it will be visible for us? Perhaps there is a better explanation and/or something that could help us understand the situation better from those screenshots.
legendary
Activity: 2114
Merit: 2248
Playgram - The Telegram Casino
October 24, 2024, 07:31:47 AM
#8
"Regarding : The player was notified about which point of the regulations he had violated. This point reveals the exact reason why the account was blocked."
From the screenshots that was shared here, the exact rule that was violated was not shared, rather a general rule on conduct with several different ones listed under it. It will help if they can clarify that and maybe give a more detailed response than has been provided.
legendary
Activity: 1750
Merit: 1363
www.gosubetting.com
October 24, 2024, 07:10:00 AM
#7
I already reported the case to casino-guru however it got closed as they are not willing to cooperate in any way with them. I can't report this case to their license operator because this fraud service operates without a license!
This is one of the first thing you are supposed to check out before you use a casino. They claim to have a Curaçao licence, but there is no proof showing this. Perhaps they just lied.

They are listed on btcgosu.com, maybe I will give @efialtis a heads-up regarding this. Perhaps he could try to review the casinoguru unresolved cases to avoid them ripping off users via his platform in case they just decided to scam people.



Thanks for informing me, I appreciate it. As you guys probably know, I really do care a lot about brands featured on BTCGOSU treating players fairly. And that`s why I immediately contacted Thunderpick about this and here`s their feedback:

"Regarding https://bitcointalksearch.org/topic/thunderpickio-scammed-me-for-1049-5514673: The player was notified about which point of the regulations he had violated. This point reveals the exact reason why the account was blocked."

"Regarding the license: Thunderpick does have license, but the site link is with .com. It is in the process of updating."

I have met the people from Thunderpick several times in person and I have to say that I trust them and take them for a serious operation.
legendary
Activity: 1946
Merit: 1026
In Search of Incredible
October 24, 2024, 06:10:01 AM
#6
They do not respond to any complains from casino-guru/askgamblers or other ADRs and they don't have any licensing so you can not report them to their regulator body.
This is indeed alarming that Thunderpick doesn't want to solve the disputes through any 3rd party mediators. But they do have gaming license from Curacao. I'm not sure why the CasinoGuru complaints team lead stated that Thunderpick doesn’t have any gambling license. CasinoGuru team member has also highlighted a part from the terms of the casino

This is one of the first thing you are supposed to check out before you use a casino. They claim to have a Curaçao licence, but there is no proof showing this. Perhaps they just lied.
However, we can't really verify if they actually have one since there’s no license number or any seal or badge.
Thunderpick have a gaming license, and the license validator link is also available at the bottom of the website. Maybe both of you aren't aware of the recent changes of Curacao licensing system and validator logo. Although their licensing status is still under progress, but it may get approved soon.
legendary
Activity: 2114
Merit: 2248
Playgram - The Telegram Casino
October 24, 2024, 01:00:12 AM
#5
If you read through the list, there are a lot of rules, so the casino should be more specific about what OP actually violated.
In addition, I can only see one or two rules there that could warrant seizing the player funds, and that's if the user somehow gained an unfair advantage and used loopholes to get their winnings, any other violation should only warrant a permanent account closure at best, with all funds sent to the users address.

As a community, the least we can do is support OP to make sure that a Thunderpick.io representative comes here and explains the situation. After all, they wouldn’t want their ANN thread here to end up just being a warning for people to avoid them. I’m supporting the flag.
They've been inactive for ~2 years so they will likely miss whatever happens on that thread and this forum in general, but at least it will be a good deterrent for anyone who looks them up through bitcointalk and may be able to get their attention somehow.
legendary
Activity: 3248
Merit: 1160
Playbet.io - Crypto Casino and Sportsbook
October 24, 2024, 12:29:26 AM
#4
Here's what is written in their website claiming they have a license.

https://thunderpick.io/
Quote
Thunderpick License
Our players are safe under the Thunderpick flagship, as we are protected by the Curacao Gambling License. Legally, we can only operate within certain countries which means players from non-eligible countries will not be able to access the platform.

However, we can't really verify if they actually have one since there’s no license number or any seal or badge. But regardless, I think the Curacao license provider isn’t great for player protection, they seem to be more on the casino's side.

As for the issue with the OP, it's stated that he violated something under 15.1, which they call "rules of conduct" (https://thunderpick.io/content/legal). If you read through the list, there are a lot of rules, so the casino should be more specific about what OP actually violated. As a community, the least we can do is support OP to make sure that a Thunderpick.io representative comes here and explains the situation. After all, they wouldn’t want their ANN thread here to end up just being a warning for people to avoid them. I’m supporting the flag.
copper member
Activity: 2170
Merit: 1827
Top Crypto Casino
October 24, 2024, 12:15:34 AM
#3
I already reported the case to casino-guru however it got closed as they are not willing to cooperate in any way with them. I can't report this case to their license operator because this fraud service operates without a license!
This is one of the first thing you are supposed to check out before you use a casino. They claim to have a Curaçao licence, but there is no proof showing this. Perhaps they just lied.

They are listed on btcgosu.com, maybe I will give @efialtis a heads-up regarding this. Perhaps he could try to review the casinoguru unresolved cases to avoid them ripping off users via his platform in case they just decided to scam people.

legendary
Activity: 1890
Merit: 1537
October 23, 2024, 03:02:00 PM
#2
This gambling platform was promoted in a previous signature campaign on the forum two years ago by Little Mouse, and it lasted for 4 weeks, with participants being paid [here].

However, it is clear that they have left the forum, as indicated by their official representative's account and the ANN thread you mentioned above. Considering what CasinoGuru has highlighted about their unfair ToS, along with the unresolved complaints against them, which involve withholding a significant amount of players' winnings without any cooperation from the casino team, in addition to their very low safety rating and the fact that they are operating with an invalid license, these are clear signs that they have turned into a scam and should be avoided entirely.

So, I tagged their account and created a FLAG against them.
?
Activity: -
Merit: -
October 23, 2024, 01:51:07 PM
#1
What happened::
I would like to inform everyone here that Thunderpick.com / Thunderpick.io is a SCAM !
I already reported the case to casino-guru however it got closed as they are not willing to cooperate in any way with them. I can't report this case to their license operator because this fraud service operates without a license!
I deposited there ~679€ and made some profits, the latest active balance I had was 1049€. They requested KYC on my account and disabled functionality. I provided them all necessary documents and they just closed my account due "In reviewing them, it was found that your account is in breach of our legal terms (15.1) that you agreed to. "  No additional explanations, live support provide same unclear reason for account closure, This is just pure scam! My winnings weren't big and I got them in only legit way, even my deposit was larger than profits!

https://casino.guru/thunderpick-casino-player-claims-winnings-and-deposits

They do not respond to any complains from casino-guru/askgamblers or other ADRs and they don't have any licensing so you can not report them to their regulator body. If they decide to scam you you have guaranteed money loss. AVOID THIS FRAUD SERVICE THUNDERPICK ON ALL COST!

Scammers Profile Link:
https://bitcointalksearch.org/user/thunderpick-2638897
Reference Link:
https://bitcointalksearch.org/topic/thunderpickcom-crypto-esports-betting-5383264
Amount Scammed: 1049€
Payment Method: crypto
PM/Chat Logs: https://casino.guru/pict/979037/attached-image-261526048028-1728678166833.png?timestamp=1728678170720&type=UNSPECIFIED&hash=08472f573d537c3d05a04732a623265978c032e56dfc1b2c0e1976dc21f28fda
https://imgur.com/a/DCdzR3U
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