Ahh, unless I misunderstand how things work lately, I don't think filing a complaint to CEG [1668/JAZ] will help. The era of Four Master License has ended and the matter of licensing, disputes, and everything gambling-related will be handled by one governing body, GCA, directly under Curacao's govt.
Will be, as they're yet to be active. The transitioning body is CGB, which currently does not handle dispute.
Hi Holy, hope you're doing well mate! As far as I'm aware, all Casinos licensed under Curacao eGaming can still complain on their official site here
https://www.curacao-egaming.com/public-and-players/complaints-landing ? Or the specific NV/JAZ licenses that can't be reported online but still can send an email to
[email protected] for complaints? From my experience previously, all the casinos deal with the legal matters individually without having to get the licensing authority involved. The registration number I posted was only for reference but the legal notice shall be sent to the casino itself.
Hi, I am well [other than the perpetual migraine, of course]! I hope you are too. Been a while since I crossed path with you.
Regarding complaints. I am not sure. I am secretly hoping you know something better [and with some certainty] than me as several cases that I oversee had to be put on hold while GCB sorted things out and transforming themselves to CGA, simply because GCB does not handle complaint.
If the four master licensor still mediate things, that'll help a lot, I can write to several complainants and inform them about this, so they can get things in motion instead of having to wait until CGA fully launched.
One thing to mull over, though, since the four master license holder became obsolete and kinda lost their power over their sub-licensor, wouldn't that directly translates as them losing their bargaining power over casinos [that's previously] under them? I am somewhat sure the only reason the casinos answer to dispute resolution submitted to their master licensor is because they were not interested to irk the licensor. And with that power stripped from them, there is no reason for the casinos to answer to their order to get mediation
I intended to email them myself to make them aware of this thread, since PMing them will most likely a dead end, seeing they've been offline for a long time.
I was in contact with them few months back. Sent a PM in telegram and discord both. Hopefully they will respond here.
Thank you for the help trying to reach them out.
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