Topic: Thunderpick.io scammed me for 8725$ (Read 201 times)

Their rep replied me at that time and told me they will look into it. I'll knock them again.
They usually communicate here through afaik as last time when I reached them for one of such issues, they informed me that efialtis will reply.
I'll send you tg of thunderpick rep in tg.

Little Mouse, you have any movement from your side? Do you mind me to try reaching your contact? That'll require you to share the TG username that I can understand if you feel rather uneasy to agree with. On that case, I'll PM efialtis [just in case he didn't aware through mention] and see if he'll do the same as he did in the previous case, reaching his own contact

No response from them either. That's what I am saying - this company is a complete fraud. Not like FTX level fraud, but it is up there.

It was expected to happen. Because Thunderpick doesn't cooperate with the 3rd party mediators, their strategy is different. They want to solve the disputes internally, which will always remain questionable. Haven't you received any response from their DRO team after sending an email? They usually give a response after 7 - 10 business days by doing investigation.

I checked the profile of this casino and I was baffled as it is more than a year since it was active and I was wondering what really have happened they their account is not active bur anyways, this is how they do whenever they have ulterior motive, they just come and go without any notice making members feel they are very much active on the platform but however, OP, you can take up legal actions against them if they fail to return your funds to you or you petition them to their licence issuer as it is that you have no skeleton in your  cupboard. You can pm efialtis for a helping hands as the case may be, I believe he would look into your matter if you have nothing to hide.

Update: Update is that there is no update, because they just don't respond anything. This case is marked as unresolved on AskGamblers as well already.
You know why they don't respond? Because there was no actual reason to close my account other than that they don't want to pay out winnings.

Anyone can start a online casino, accept all players that lose (and maybe pay out small wins, since like 99% of gamblers lose anyway) and when someone wins a decent amount then just close your account for whatever reason (that doesn't actually exist) and refer to their ToS. That's the era of online sportsbooks right now. It is the delusion that the sportsbook looks legit to players that play there, since all these players are down and their withdrawals are accepted.

Their ToS in short: We don't pay out winning players, everything else is irrelevant.

Hi, I am well [other than the perpetual migraine, of course]! I hope you are too. Been a while since I crossed path with you.

Regarding complaints. I am not sure. I am secretly hoping you know something better [and with some certainty] than me as several cases that I oversee had to be put on hold while GCB sorted things out and transforming themselves to CGA, simply because GCB does not handle complaint.

If the four master licensor still mediate things, that'll help a lot, I can write to several complainants and inform them about this, so they can get things in motion instead of having to wait until CGA fully launched.

One thing to mull over, though, since the four master license holder became obsolete and kinda lost their power over their sub-licensor, wouldn't that directly translates as them losing their bargaining power over casinos [that's previously] under them? I am somewhat sure the only reason the casinos answer to dispute resolution submitted to their master licensor is because they were not interested to irk the licensor. And with that power stripped from them, there is no reason for the casinos to answer to their order to get mediation

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Thank you for the help trying to reach them out.

I was in contact with them few months back. Sent a PM in telegram and discord both. Hopefully they will respond here.

Here's the TOS - https://thunderpick.io/content/legal

I’ve read through the rules OP is accused of violating (15.1 and 5.1), but I can’t help wondering why the casino isn’t being more specific about what exactly OP did wrong. Those sections list a ton of rules, and it’s honestly overwhelming to figure out which one applies. If they want OP to make a proper argument, they should clarify the exact rule that was broken. Vague accusations just make it harder to address the issue fairly.

Hi Holy, hope you're doing well mate! As far as I'm aware, all Casinos licensed under Curacao eGaming can still complain on their official site here https://www.curacao-egaming.com/public-and-players/complaints-landing ? Or the specific NV/JAZ licenses that can't be reported online but still can send an email to [email protected] for complaints? From my experience previously, all the casinos deal with the legal matters individually without having to get the licensing authority involved. The registration number I posted was only for reference but the legal notice shall be sent to the casino itself.

Ahh, unless I misunderstand how things work lately, I don't think filing a complaint to CEG [1668/JAZ] will help. The era of Four Master License has ended and the matter of licensing, disputes, and everything gambling-related will be handled by one governing body, GCA, directly under Curacao's govt.

Will be, as they're yet to be active. The transitioning body is CGB, which currently does not handle dispute.

I doubt anything good is coming from it either. Lawer up and send them a legal notice. You can additionally file a complaint with their license provider that is  Curaçao (license No. 1668/JAZ)

Ensure you download all your interactions with them including your transactions/bet history. You've to form a very solid case for this to work so if you were actually cheating/violating any of their rules just drop it and move on.

I intended to email them myself to make them aware of this thread, since PMing them will most likely a dead end, seeing they've been offline for a long time. Given you've emailed them yourself, do you mind to keep us in the loop if they've ever replied to you? I think the usual standard response time is... five workdays, is it?

Inform us if you haven't heard anything at all by next week.

Or perhaps... efialtis, can we get your helping hand here?

The OP of this case had the same situation as a past user you previously helped get thunderpick's response. If your plate can currently accommodate more situation, do you mind to reach them and perhaps get them be more specific on what thing does this user breached?

Emailed them, thanks.

You will always get the same answer by reaching their live support agent or email support team. They aren't going to give you exact information for closing your account and seizing the funds. Even you won't get any help from any 3rd party mediators. Thunderpick team don't cooperate with the mediators. Now you have only one option left to get further help or information, you have to send email to their Dispute Resolution Office.

That’s the problem, if no one takes legal action, they’ll just keep operating. I’ve seen some casinos with numerous unresolved scam accusations here, yet they’re still running globally. In fact, they’re even among the more popular ones.

Anyway, thanks for your effort.... The account is already flagged, so I’m sure if gamblers check here first before gambling, they won’t make the same mistake you did.

Just submitted it to AskGamblers as well. I don't honestly expect any resolution here, I just wanted to warn you guys. This only stops if someone takes legal action against them.

I'm sorry for your loss, OP. It seems that the Thunderpick is no longer active on the forum, and if you check their account, they already have negative feedback related to another unresolved scam accusation.

Thunderpick.io SCAMMED ME FOR 1049€
Unfortunately, it looks like resolving your issue through the forum might be unlikely.
However, you could try reaching out to a mediator like AskGamblers. They might be able to help.

What happened:
I want to warn you guys about the site thunderpick.io.
I won a decent amount of money on there ~around 9000$. I managed to withdraw 400$ and after that they asked me to do KYC verification. I sent them
everything they requested for on the same day. They also requested me to send them additional photo after that - a selfie of myself holding a piece of paper, which has
current date and thunderpick.io written on it, also sent that immediately. Then about 2 weeks go by and they sent me a email saying my account has been permanently closed and all account
funds have been seized. They say I breached legal terms 5.1 and 15.1, which I didn't and I don't even understand what they didn't like about me, when I asked for additional details they just say the same thing again that I breached legal terms legal terms 5.1 and 15.1 like total NPCs to be honest.

Long story short - win anything on that site and they will find whatever reason to just randomly close your account and not pay out winnings. Avoid this site if you want to actually manage to withdraw your winnings. I am sure they keep all the losing players there, but win anything there and it is curtains. I am not sure how can a fraudulent company like this still operate legally.

Scammers Profile Link:
https://bitcointalksearch.org/user/thunderpick-2638897
Reference Link:
https://bitcointalksearch.org/topic/thunderpickcom-crypto-esports-betting-5383264
Amount Scammed: 8725$
Payment Method: crypto
PM/Chat Logs:
Email response: https://ibb.co/dgvVD88
Account: https://i.ibb.co/J5LkzPr/signal-2024-10-10-222115-002.jpg