http://tradehillblog.com/2012/01/04/announcement-us-wire-deposits-and-withdrawals-are-temporarily-suspended/Dear Clients,
We’ve had an issue with our Citibank account and we’ll not be accepting
wire or ACH deposits or executing check, wire or ACH withdrawals for a
short period of time. All the funds are accounted for and we’ll re-commence
operations by Monday or Tuesday next week.
We’ve had an issue or two in the past with banking so we understand the
tension this causes for customers and us. However, we’ve always sorted out
it. There hasn’t been one incident where transactions weren’t executed
properly and accurately once the issue was solved.
If you have any questions, don’t hesitate to send an email to
[email protected].
Thank you very much!
Regards,
The TradeHill Team
I sent an email message inquiring about being able to withdraw funds via check (USD) since I was not notified of a problem in getting my money sent to me nor was there a visible notice when I was logging in.
It would be good business practice to notify your account holders via e-mail immediately when this occurs and in the sign-in banner page or perhaps the DASHBOARD where account holders are able to see their status, instead of inside the normally small obscure blog link in the bottom corner.
Additionally, what start date does this effect transactions? I placed a withdrawal request on 1-1-2012, I have not seen the status updated nor have I received any notification from you, and if the check was processed will it be returned by the bank? Will they not honor your issued check.
One of the important features of your service is the ability to be issued a check for payment.
Will you be re-reimbursing the mandatory fees imposed by your alternative payment methods if used during this period of your inability to send people their money?
Your communication procedures to the account holders is this matter are sub-standard at best.
The minimum acceptable notification should be ON THE MAIN LOG IN PAGE, followed by an e-mail notification sent to all the account holders.
Posting a notice here in the forum is a poor practice, as not everyone uses the forums, nor do they log in everyday.
Please let us Account Holders know what remediation will be done to address these deficiencies, HERE in the forum, since this is where you apparently wish to conduct your affairs.
My email was sent from
[email protected]. Check it, you will see the notification!