they have an ANN thread here in the forum and they also have a forum representative who was online on April 30th. I'll try and send their representative a PM perhaps he can give more information about your issue with their gambling site.
They will not respond here.
They've made a public statement that they will not attend to any thread on scam accusation board. I believe [and by that, I mean I am sure] that was rooted from when they had those stack-of-cases that happens to many casinos at certain point with, at least, IIRC, one false accusation [this one I remember, though; it was a late bet that was not late at all].
I forgot which one was which that became the trigger of things went south, but things got heated, spiralled down, and instead of de-escalating the situation, "the marketing guy behind this post" [that's how the representative referred to himself] choose to took the low blow and taking drastic steps by manipulating posts, twisting the reality of what I said to paint me black by snipping my post to an entirely different narrative, and ultimately trying to dox me and Pmalek [we both were the ones overseeing those cases], and later edited and removed the incriminating sentence that doxxed me... wrongly [there has been numerous attempt to dox me as a retaliation of what I did, but none seems to be correct so far]. Bottomline: acting very unprofessional.
But I am not here to reopen old wounds and/or having a bad blood with TrustDice, even if they still have the same representative as the one attended to those old cases. Those things are in the past, completely forgiven though not forgotten. So, if they want to return to this board, I can give my words that I'll oversee their cases like I oversee any other that arrives on this board: from neutral ground.
Otherwise, I think they asked people to redirect any open scam accusation against them to CG or AG.
So, OP, abdo91, that's your call if you want to escalate them to CG or AG. And, Coinbox1, this is an invitation with a wide arm to return to this board, leave all those stupid things that happened in the past stays in the past, and start everything clean.