TRUSTDICE.WIN SCAM AND DIDNT LET ME WITHDRAW

Coinbox1

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TrustDice Official Rep

Hello everyone,

This is TrustDice Team.

To avoid any further confusion, we’d love to point out that we responded to this thread at the first opportunity.

Please kindly see our response below.

Quote from: Coinbox1 on June 11, 2022, 07:32:21 AM

Hello everyone,

This is TrustDice Team.

We are glad to see the OP has received his withdrawal and the issue itself has been resolved, without we seeing this thread at all.

In the meantime, for the sake of maintaining an open and transparent line of communication with the Bitcointalk community, we have looked into the communication matters involved here, as it seems to be what got the OP banned:

Quote from: dsanity29 on June 11, 2022, 03:14:20 AM

they blocked me they said im rude to them, i keep telling them, they must be up on something.

Fortunately we have located our chat history with the OP. We found the OP was abusing the Live Chat function. Specifically, he repeatedly harassed the CS team with the same message, and started a total of 13 conversations with the same message simultaneously:

Such behavior, as serjent05 has pointed out, violates our T&C and subsequently got him banned.

We do allow our CS team to ban very abusive users because there have been cases of extreme individuals behaving badly towards our CS team. In fact, one of them once sent a d*ck picture to our CS girl, so we have to have certain measures in place to protect our employees.

Thank you all!
TrustDice Team

TrustDice will remain committed to transparent and meaningful communication with the Bitcointalk community

PS: Our $25 Welcome Bonus for Bitcointalk forum is still available! https://bitcointalk.org/index.php?topic=5126117.420

rby

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Quote from: Erdogan on June 13, 2022, 01:10:47 AM

Quote from: Wiwo on June 13, 2022, 12:45:00 AM

if your problem have been solved you have to apologize to trustdice

Could you please explain to me what the OP is to apologize for?

Though the matter has been resolved but incase of future occurrences, Op didn't behave in his best interest and the interest of the company.
1.Check the title of Op, "TRUST DICE WIN SCAM..." Op wouldn't have called it a scam at first without actually exhausting the wait time given him by the customer care.
2. Also Op spammed the customer care by opening alot of tickets within few mins which was the main reason for restricting him.
So if you accuse someone of scam when they are not scammers. The accuser needs ito apologize.

The title would have been fine it it reads thus "Trust Dice don't let me withdraw "

bitterguy28

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Quote from: Wiwo on June 13, 2022, 03:01:45 AM

Quote from: Chato1977 on June 13, 2022, 02:26:59 AM

If what the reply said is anything to go by, the ops have nothing to claim anymore after all he violated the terms and conditions of the casino and it's within the law and right of the casino to ban accounts of users who violate the conditions by trying to abuse the system. If ops continue to accuse the casinos if r his deposit was refunded before banning the account.

This Only shows how we can give a start towards Trust dice, though they did not respond in this thread? yet they act as a legit gambling site and responsible business .

Maybe its time for this thread to be reported ? so the MOD will lock this as there is nothing to discuss anymore and if OP is truly wanting to put accusations ? then there is a proper forum to bring that and not in this section .

Wiwo

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Quote from: Chato1977 on June 13, 2022, 02:26:59 AM

If what the reply said is anything to go by, the ops have nothing to claim anymore after all he violated the terms and conditions of the casino and it's within the law and right of the casino to ban accounts of users who violate the conditions by trying to abuse the system. If ops continue to accuse the casinos if r his deposit was refunded before banning the account.

Chato1977

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Quote from: dimonstration on June 13, 2022, 02:25:36 AM

Quote from: Nrcewker on June 13, 2022, 02:02:39 AM

Quote from: dsanity29 on June 11, 2022, 04:36:31 AM

UPDATE guys

they just let me withdraw back the deposit that ive lose
and it is withdraw within less than 5 minutes

i gues that they dont want winners, they just want gamblers

careful on this casino site guys..

never ever play or deposit..

beware anyone

There might be many reasons for this type of action by them.
Are you sure mate that you haven't violated any rules mentioned by the site or any terms and conditions ?
I mean your country might not be allowed in the site ? And you tried accessing the site through VPN ?
Or any multi account scenario ?
Moreover it would be better for us to understand about the whole scenario if you can post ss of your chat with Customer support before allowing you to withdraw your depost.
At last you learnt a lesson, and next time while choosing the casino to play, you must have a good check on it.

He violates the casino ToS by disrespecting the customer support of Trustdice. This user sends abusive words to the support when he reports his stuck withdrawal issue. He is frustrated on a long time waiting for his withdrawal that's why he attacks the support out of frustration. His account is already banned in the casino after and I was surprised that he still wants to play after the issue that cause for the reputation of this casino.

You can read the official response of Trustdice Bitcointalk Reps: https://bitcointalksearch.org/topic/m.60334491

If i were the Trustdice site? i will not return His funds because of that violation and he is not worth respect from the site.

dimonstration

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Dimon69

Quote from: Nrcewker on June 13, 2022, 02:02:39 AM

Quote from: dsanity29 on June 11, 2022, 04:36:31 AM

UPDATE guys

they just let me withdraw back the deposit that ive lose
and it is withdraw within less than 5 minutes

i gues that they dont want winners, they just want gamblers

careful on this casino site guys..

never ever play or deposit..

beware anyone

There might be many reasons for this type of action by them.
Are you sure mate that you haven't violated any rules mentioned by the site or any terms and conditions ?
I mean your country might not be allowed in the site ? And you tried accessing the site through VPN ?
Or any multi account scenario ?
Moreover it would be better for us to understand about the whole scenario if you can post ss of your chat with Customer support before allowing you to withdraw your depost.
At last you learnt a lesson, and next time while choosing the casino to play, you must have a good check on it.

He violates the casino ToS by disrespecting the customer support of Trustdice. This user sends abusive words to the support when he reports his stuck withdrawal issue. He is frustrated on a long time waiting for his withdrawal that's why he attacks the support out of frustration. His account is already banned in the casino after and I was surprised that he still wants to play after the issue that cause for the reputation of this casino.

You can read the official response of Trustdice Bitcointalk Reps: https://bitcointalksearch.org/topic/m.60334491

peter0425

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Quote from: Wiwo on June 13, 2022, 12:45:00 AM

I same ops after creating a thread will abandon the thread without coming back to do the needful by locking the thread if your problem have been solved, this is a sensitive topic since it has to do with scam accusations against trustdice and if your problem have been solved you have to apologize to trustdice and lock this thread to avoid unnecessarily discussions and comments.

Am not sure how OP will accept locking this thread because according to His last post? he is campaigning for the banning or not playing in Trustdice when the site is generously return his funds after what he showed in their Support as His choice of wordings are literally out of line.
This shows how we can trust this Site instead of trusting OP lol.

Quote from: Fivestar4everMVP on June 12, 2022, 04:31:05 PM

Glad to see that the withdrawal issue the OP had with trustdice has been resolved and that the fault was clearly from the OPs abusive behavior to the trustdice system and the customer service.
To be fair on trustdice.win, I think op should update the subject of this thread by adding something like [SOLVED] to the subject and maybe turn off the reply button, but am wondering if he would know how to do this things when he doesn't even know how to post links.

That is what I support , If he only shows the site his chill behavior? if he can only wait for 48 days without bugging their support? I am sure he had no issue at all.

Nrcewker

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Quote from: dsanity29 on June 11, 2022, 04:36:31 AM

UPDATE guys

they just let me withdraw back the deposit that ive lose
and it is withdraw within less than 5 minutes

i gues that they dont want winners, they just want gamblers

careful on this casino site guys..

never ever play or deposit..

beware anyone

There might be many reasons for this type of action by them.
Are you sure mate that you haven't violated any rules mentioned by the site or any terms and conditions ?
I mean your country might not be allowed in the site ? And you tried accessing the site through VPN ?
Or any multi account scenario ?
Moreover it would be better for us to understand about the whole scenario if you can post ss of your chat with Customer support before allowing you to withdraw your depost.
At last you learnt a lesson, and next time while choosing the casino to play, you must have a good check on it.

Erdogan

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Activity: 1512

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Quote from: Wiwo on June 13, 2022, 12:45:00 AM

if your problem have been solved you have to apologize to trustdice

Could you please explain to me what the OP is to apologize for?
After all, it was Trusdice who blocked his funds for no reason whatsoever. We don't know if it was a system error or if there was any investigation. Anyway, if his funds have been released, it means that the blockade was for no reason, so it is Trustdice who should apologize OP.

Wiwo

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Quote from: kotajikikox on June 12, 2022, 11:57:33 PM

Quote from: dsanity29 on June 11, 2022, 04:36:31 AM

UPDATE guys

they just let me withdraw back the deposit that ive lose
and it is withdraw within less than 5 minutes

i gues that they dont want winners, they just want gamblers

careful on this casino site guys..

never ever play or deposit..

beware anyone

They have just sent you your funds still crying against them? now you are proving what kind of gambler you are and what kind of Players they care not to lose, your attitude and behavior ? is the reason why Some gambling sites are being rude nowadays because of unprofessional players like you.
instead of being thankful yet you come back to bring this words here?

I same ops after creating a thread will abandon the thread without coming back to do the needful by locking the thread if your problem have been solved, this is a sensitive topic since it has to do with scam accusations against trustdice and if your problem have been solved you have to apologize to trustdice and lock this thread to avoid unnecessarily discussions and comments.

Erdogan

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Quote from: kotajikikox on June 12, 2022, 11:57:33 PM

Quote from: dsanity29 on June 11, 2022, 04:36:31 AM

UPDATE guys

they just let me withdraw back the deposit that ive lose
and it is withdraw within less than 5 minutes

i gues that they dont want winners, they just want gamblers

careful on this casino site guys..

never ever play or deposit..

beware anyone

They have just sent you your funds still crying against them? now you are proving what kind of gambler you are and what kind of Players they care not to lose, your attitude and behavior ? is the reason why Some gambling sites are being rude nowadays because of unprofessional players like you.
instead of being thankful yet you come back to bring this words here?

It is completely understandable to me. As far as I understood, his funds were released and he was able to withdraw his money. However, it has not been explained why they were blocked. If he violated any of the rules, he shouldn't get any money at all. However, if he did not violate the rules, why was his funds temporarily blocked? This is a bit confusing and that's probably why he warns other players.

kotajikikox

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Quote from: dsanity29 on June 11, 2022, 04:36:31 AM

UPDATE guys

they just let me withdraw back the deposit that ive lose
and it is withdraw within less than 5 minutes

i gues that they dont want winners, they just want gamblers

careful on this casino site guys..

never ever play or deposit..

beware anyone

They have just sent you your funds still crying against them? now you are proving what kind of gambler you are and what kind of Players they care not to lose, your attitude and behavior ? is the reason why Some gambling sites are being rude nowadays because of unprofessional players like you.
instead of being thankful yet you come back to bring this words here?

Strongkored

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Quote from: Fivestar4everMVP on June 12, 2022, 04:31:05 PM

Glad to see that the withdrawal issue the OP had with trustdice has been resolved and that the fault was clearly from the OPs abusive behavior to the trustdice system and the customer service.
To be fair on trustdice.win, I think op should update the subject of this thread by adding something like [SOLVED] to the subject and maybe turn off the reply button, but am wondering if he would know how to do this things when he doesn't even know how to post links.

This should have been done by the OP or locked this thread after changing the title to SOLVED but unfortunately bad behavior not only he did to the Casino he accused but also in this forum after being able to get the money he was never online.

Fivestar4everMVP

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Glad to see that the withdrawal issue the OP had with trustdice has been resolved and that the fault was clearly from the OPs abusive behavior to the trustdice system and the customer service.
To be fair on trustdice.win, I think op should update the subject of this thread by adding something like [SOLVED] to the subject and maybe turn off the reply button, but am wondering if he would know how to do this things when he doesn't even know how to post links.

Erdogan

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Quote from: dsanity29 on June 11, 2022, 02:27:17 AM

they offer me a no depo bonus worth of 25 bucks, thats why i created an account and the sad thin about it is that i won, then after that i deposited an amount worth of 14.9 EOS, i lose all of my deposit, then i try to withdraw an amount of 0.0042 bitcoin, then support says come back after 24 hours, then 24 hours later i came back, asking whats the update on my withdraw because it hasnt change at all it still under being review, then the CS say again it will be 48 hours, lol they must be up on something after that fast forward they blockdd my account and didnt receive any of my winnings they just let me deposit and lose what i gave them. im planning to report them on askgamblers .

Unfortunately, bonus issues and wagering are very often the cause of disputes. Surely the situation is very strange, but maybe before you start making any official accusations, try to get in touch in a private message with the people representing Trustdice here on Bitcointalk. It is possible that on closer inspection it will turn out to be a simple mistake.

Edit

Quote from: dsanity29 on June 11, 2022, 04:36:31 AM

UPDATE guys

they just let me withdraw back the deposit that ive lose

I am glad that everything ended positively.

Markinzo

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Activity: 336

Merit: 41

Quote from: Beparanf on June 11, 2022, 03:11:24 AM

Quote from: joeperry on June 11, 2022, 03:06:58 AM

They already explained to you that they are experiencing high traffic of transaction and get back again or check it again after 24 hours. I believe it's still less than 24 hours, though it is understandable that you are frustrated as you can't withdraw immediately your money. I doubt that they would scam you and ruin their established reputation just of BTC0.0042.

Please keep us updated here.

As fat as I understand. His account was already blocked without completing his withdrawal. His accusation seems valid because the CS acknowledge his withdrawal and tell him to wait. We just don't know what really happened before he got blocked since he trim their conversation with the customer support. Maybe a full screenshot of the conversation will help us to further understand but base on the evidence above I really feel Trustdice don't want to give the bonus.

Quote from: dsanity29 on June 11, 2022, 02:27:17 AM

after that fast forward they blockdd my account and didnt receive any of my winnings they just let me deposit and lose what i gave them. im planning to report them on askgamblers .

Quote from: dsanity29 on June 11, 2022, 02:59:22 AM

i dont know how to post links here

You can directly post the image here without censoring the (.).
Here's the image proof by the OP:

This is very serious cause I wonder how and why would a gambling site wanna reck their image and repute for such amount of bucks. Except you ain't the only one in this as there may be hundreds of other person's too in this situation.

But come to think of it from the image of the screenshot of the OP, his story does not correlate with the message in the image as it's stated that from whence you tried to withdraw that's it just about 11 hours within the 24,hours time you were told to wait as a result if they traffic they're facing.

But in your story you said it's over 24 hrs to about 48 hrs from when you were told to hold on and do the withdrawal again.
So am kinda confused with the whole story and the one from the image. Or could it be that is there other things you ain't revealing totally to us?
I ask that I may know.

robelneo

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Quote from: noormcs5 on June 11, 2022, 12:28:56 PM

Quote from: dsanity29 on June 11, 2022, 04:36:31 AM

UPDATE guys

they just let me withdraw back the deposit that ive lose
and it is withdraw within less than 5 minutes

i gues that they dont want winners, they just want gamblers

careful on this casino site guys..

never ever play or deposit..

beware anyone

This is strange that trustdice.win has given you the withdrawal and instead of thanking them, you are still not happy with them and telling others to be careful with this casino. If they were scammers they would not have let you withdraw.
You need to close this thread and at the same time try to be polite next time when you chat with the support team.

I don't think he will close this thread he is still angry and disappointed with what happened to him, OP is immature he did not create this thread for his issue he open this thread to mock and create FUD, not locking this thread when the issue is already fixed makes him an immature gambler, but anyway, this thread only proves that Trustdice is a paying casino, its not only Trustdice that encounter traffic in withdrawal almost all casinos have it one time or the other.

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Quote from: MrcMrc on June 11, 2022, 11:38:50 AM

I think is time we move on from the case if the ops have received back his deposit, most gambling sites have some strict rules on multiple accounting on their platform but they're generous enough to always refund deposits before blocking your account for violations.

each platform have their own rules and regulation that guide them 4 double or triple honour of customers who gambled with them in their platform so I believe but any case that came up between who patronize is gambling platform and the team who controlled the platform known quite well why some people violate the law that guide their gambling site

rby

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Quote from: dsanity29 on June 11, 2022, 04:36:31 AM

UPDATE guys

they just let me withdraw back the deposit that ive lose
and it is withdraw within less than 5 minutes

i gues that they dont want winners, they just want gamblers

careful on this casino site guys..

never ever play or deposit..

beware anyone

Very fast to conclude.
Though there are scammers in this industry and that made you to assume you have been scammed or attempted to be scammed because of delay in withdrawals. Delays happen and it doesn't mean scam.

According to Trust Dice team, you read same complain multiple times to the CS and there are some kind of abuse. Do not think that it is the abuse that resolved the issue. Next time try to be nice because the CS at the back of the monitor are humans like us.
Good to know your case was resolved.

Johnyz

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Quote from: MrcMrc on June 11, 2022, 11:38:50 AM

I think is time we move on from the case if the ops have received back his deposit, most gambling sites have some strict rules on multiple accounting on their platform but they're generous enough to always refund deposits before blocking your account for violations.

Delay withdrawals doesn’t mean a scam, sometimes you just need to wait and listen to them.
If this case is already solve then we should not be alarmed anymore with this site. Anyway, Trustdice must increase their work force if they are experiencing high traffic since most of the gamblers prefer to have a fast and smooth withdrawal transactions, and this is actually a big thing for them.

Topic: TRUSTDICE.WIN SCAM AND DIDNT LET ME WITHDRAW (Read 445 times)