TRUSTDICE.WIN SCAM AND DIDNT LET ME WITHDRAW - page 2.

DoublerHunter

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Quote from: Jody.Drummer on June 11, 2022, 01:12:28 PM

~snip~
Who is to blame?
Well, the mental gambler who just wants to take the bonus and then doesn't know how the casino works with so many requests.

It's better in the future the OP doesn't have to gamble at any casino.

^ And, act himself as a true victim in spite of the damage that has been already done by the gambling casino CS. I saw a lot of behavior like this, they are pretending to be a victim of the said casino but they are the ones who are taking advantage of the casino. Op did not know how to hold his temper and easily freaked out, this manner should be deserved to be banned, and even putting myself as a casino owner I will never freeze his account and not let to withdraw the fund since he is already violated the ToS.

decodx

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Quote from: MrcMrc on June 11, 2022, 11:38:50 AM

I think is time we move on from the case if the ops have received back his deposit, most gambling sites have some strict rules on multiple accounting on their platform but they're generous enough to always refund deposits before blocking your account for violations.

A classic 1xbit spammer, replying to a thread without even reading what the case is about. Who ever said anything about multiple accounting here?

salad daging

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Quote from: noormcs5 on June 11, 2022, 12:28:56 PM

Quote from: dsanity29 on June 11, 2022, 04:36:31 AM

-snip--

This is strange that trustdice.win has given you the withdrawal and instead of thanking them, you are still not happy with them and telling others to be careful with this casino. If they were scammers they would not have let you withdraw.
You need to close this thread and at the same time try to be polite next time when you chat with the support team.

He's so frustrated that his speech goes wild because it's not good manners whereas in support chat it should be done with polite words, maybe the OP is a little depressed.

I won't influence what the OP says because I believe Trustdice is giving their best service, here we know the OP is just impatient with his problem so it's getting a lot of criticism.

Well it's true being polite will cost more than wild talk will be a problem again.

Jody.Drummer

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Quote from: serjent05 on June 11, 2022, 03:33:56 AM

Quote from: dsanity29 on June 11, 2022, 03:14:20 AM

its already 32 hours and they have no update and the status withdraw hasnt, but now i cant login on my account because they blocked me they said im rude to them, i keep telling them, they must be up on something. the only thing i did was asked them about updates on my withdraeal now, all of a sudden they blocked my account, they let me deposit and lose my hard earn money then it is like that they blocked me and got nothing in return

sorry for my bad english, im just not a native english speaker

Well if the rude behavior is the case, they have the right to block you from chat or terminate your account. Just wait for your money to be refunded, I believe they will process it once the traffic is ok.
If they failed to refund you then it is a different story and you can file a scam accusation and post it on the Scam Accusations Board

Agree, whatever the reason for throwing out hate just because the withdrawal is still in progress is making the OP out of control. The error caused by the user's carelessness results in him being punished for being a mess. It should not be directed at the support party. Because spawning takes 48 and before it's done the OP keeps making spam orders plus hate chat that shouldn't be necessary.

Who is to blame?
Well, the mental gambler who just wants to take the bonus and then doesn't know how the casino works with so many requests.

It's better in the future the OP doesn't have to gamble at any casino.

Ludmilla_rose1995

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Quote from: dsanity29 on June 11, 2022, 04:36:31 AM

UPDATE guys
they just let me withdraw back the deposit that ive lose
and it is withdraw within less than 5 minutes

i gues that they dont want winners, they just want gamblers

careful on this casino site guys..
****

to OP, if you have good intentions then you should lock this topic, your problem is solved so don't prolong it anymore Wink

Quote from: Coinbox1 on June 11, 2022, 07:32:21 AM

****

Such behavior, as serjent05 has pointed out, violates our T&C and subsequently got him banned.

We do allow our CS team to ban very abusive users because there have been cases of extreme individuals behaving badly towards our CS team. In fact, one of them once sent a d*ck picture to our CS girl, so we have to have certain measures in place to protect our employees.
****

wtf... this is disrespectful behavior, I agree with the harsh action you take against account owners who sexually harass like this.

noormcs5

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Quote from: dsanity29 on June 11, 2022, 04:36:31 AM

UPDATE guys

they just let me withdraw back the deposit that ive lose
and it is withdraw within less than 5 minutes

i gues that they dont want winners, they just want gamblers

careful on this casino site guys..

never ever play or deposit..

beware anyone

This is strange that trustdice.win has given you the withdrawal and instead of thanking them, you are still not happy with them and telling others to be careful with this casino. If they were scammers they would not have let you withdraw.
You need to close this thread and at the same time try to be polite next time when you chat with the support team.

khaled0111

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Quote from: Coinbox1 on June 11, 2022, 07:32:21 AM

In the meantime, for the sake of maintaining an open and transparent line of communication with the Bitcointalk community, we have looked into the communication matters involved here, as it seems to be what got the OP banned:

Fortunately we have located our chat history with the OP. We found the OP was abusing the Live Chat function. Specifically, he repeatedly harassed the CS team with the same message, and started a total of 13 conversations with the same message simultaneously:

Thank you for taking the time to respond here and telling us your side of the story and I am glad that this issue got resolved without escalation but to be honest I still don't get why OP got banned! according to screenshots you posted, he didn't break your ToS:

Quote

11.2.b make statements that are abusive, defamatory or harassing or insulting;

He was frustrated and worried about losing his money and this is probably why he repeatedly asked the same question again and again. As far as I can see, he didn't make any harassing or insulting statement. At least, you could have warned him and leave banning his account as a last resort.

MrcMrc

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I think is time we move on from the case if the ops have received back his deposit, most gambling sites have some strict rules on multiple accounting on their platform but they're generous enough to always refund deposits before blocking your account for violations.

UserU

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Quote from: Pandu Geddon on June 11, 2022, 10:02:51 AM

The OP doesn't understand the rules of every gambling site. he's just freaking out about the money he can't withdraw. That's what makes his thinking unclear.

the case is over, OP gets deposit money. I think it's fair enough for both parties. because you committed an offense. no need to claim your winnings, those are the rules you agree to automatically when you register an account.
if you don't feel comfortable, just shut up and play somewhere else, which may be the rules that can make you breathe more.

If he's politely asked them and didn't receive the answer he wanted, he definitely has the rights to start worrying.

But after coinbox's proof, definitely made sense. Spamming support with repeat messages is just gonna frustrate things even further.

Pandu Geddon

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The OP doesn't understand the rules of every gambling site. he's just freaking out about the money he can't withdraw. That's what makes his thinking unclear.

the case is over, OP gets deposit money. I think it's fair enough for both parties. because you committed an offense. no need to claim your winnings, those are the rules you agree to automatically when you register an account.
if you don't feel comfortable, just shut up and play somewhere else, which may be the rules that can make you breathe more.

Solosanz

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The @OP pretend like he's the victim and trustdice is the perpetrator, while the fact say otherwise after trustdice explain it. If you want to use any sites, please read the whole TOS first before doing anything like you want, because each casino has it own rules that you think isn't. Since this case are broke their TOS, the @OP deserve to get blocked by the casino.

decodx

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Quote from: smartaction on June 11, 2022, 09:01:58 AM

Op updated that his problem has been solved. And he got his withdrawn money in hand. So we should not discuss this topic anymore. Current posts will be baseless. And these baseless posts are just Bumping this topic. And other important topics are falling down.
Op should lock this topic now

I disagree. OP has updated this topic (although, it would be good to update the title with "SOLVED" as well), but he also left a clear warning against the casino:

Quote from: dsanity29 on June 11, 2022, 04:36:31 AM

careful on this casino site guys..

never ever play or deposit..

beware anyone

I find this dishonest and manipulative because it is now clear that his behavior and breaking the casino rules led to his ban from the casino. I think it is important to make this clear to all those reading this in the future.

virasisog

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Quote from: dsanity29 on June 11, 2022, 04:36:31 AM

UPDATE guys

they just let me withdraw back the deposit that ive lose
and it is withdraw within less than 5 minutes

i gues that they dont want winners, they just want gamblers

careful on this casino site guys..

never ever play or deposit..

beware anyone

The main problem was you lacked patience and you've been rude to the support. Here in crypo, there were times that we will encounter delays especially if the traffic is high just like what the support has told you so we have to be patient. We must avoid being rude to their support because they're also doing their jobs and they're not our enemies. They really have the right to block you from being rude. Also, the said casino site won't scam you or even ruin their reputation for such an amount.

dimonstration

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Dimon69

Quote from: Coinbox1 on June 11, 2022, 07:32:21 AM

Hello everyone,

This is TrustDice Team.

We are glad to see the OP has received his withdrawal and the issue itself has been resolved, without we seeing this thread at all.

In the meantime, for the sake of maintaining an open and transparent line of communication with the Bitcointalk community, we have looked into the communication matters involved here, as it seems to be what got the OP banned:

Quote from: dsanity29 on June 11, 2022, 03:14:20 AM

they blocked me they said im rude to them, i keep telling them, they must be up on something.

Fortunately we have located our chat history with the OP. We found the OP was abusing the Live Chat function. Specifically, he repeatedly harassed the CS team with the same message, and started a total of 13 conversations with the same message simultaneously:

Such behavior, as serjent05 has pointed out, violates our T&C and subsequently got him banned.

We do allow our CS team to ban very abusive users because there have been cases of extreme individuals behaving badly towards our CS team. In fact, one of them once sent a d*ck picture to our CS girl, so we have to have certain measures in place to protect our employees.

Thank you all!
TrustDice Team

Fair enough and thank you for the prompt response. This conversation is what I'm looking for because the OP just cut the proof and remove his message to the CS. It's really questionable why the CS blocked him for just asking about withdrawal.

The OP twisted the evidence on to his favor so that he will look like a victim here. Good for OP he still get the reward despite being a dick to your employee.

smartaction

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Quote from: decodx on June 11, 2022, 07:39:01 AM

Quote from: dsanity29 on June 11, 2022, 04:36:31 AM

<...>
beware anyone

In every story, there are two sides, but we only have your side of the story. Why don't you publish your entire conversation with the customer support? What are you hiding? If they returned your deposits, obviously they weren't trying to scam you. And, if they don't want you as a customer, chances are you've violated their terms of service. So why don't you show us everything so we have a clear picture?

edit:

As I typed, I didn't notice Coinbox1's response. Yes, as we suspected, it was abusive behavior and the OP got what he deserved.

Op updated that his problem has been solved. And he got his withdrawn money in hand. So we should not discuss this topic anymore. Current posts will be baseless. And these baseless posts are just Bumping this topic. And other important topics are falling down.
Op should lock this topic now

decodx

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Quote from: dsanity29 on June 11, 2022, 04:36:31 AM

<...>
beware anyone

In every story, there are two sides, but we only have your side of the story. Why don't you publish your entire conversation with the customer support? What are you hiding? If they returned your deposits, obviously they weren't trying to scam you. And, if they don't want you as a customer, chances are you've violated their terms of service. So why don't you show us everything so we have a clear picture?

edit:

As I typed, I didn't notice Coinbox1's response. Yes, as we suspected, it was abusive behavior and the OP got what he deserved.

Coinbox1

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TrustDice Official Rep

Hello everyone,

This is TrustDice Team.

We are glad to see the OP has received his withdrawal and the issue itself has been resolved, without we seeing this thread at all.

In the meantime, for the sake of maintaining an open and transparent line of communication with the Bitcointalk community, we have looked into the communication matters involved here, as it seems to be what got the OP banned:

Quote from: dsanity29 on June 11, 2022, 03:14:20 AM

they blocked me they said im rude to them, i keep telling them, they must be up on something.

Fortunately we have located our chat history with the OP. We found the OP was abusing the Live Chat function. Specifically, he repeatedly harassed the CS team with the same message, and started a total of 13 conversations with the same message simultaneously:

Such behavior, as serjent05 has pointed out, violates our T&C and subsequently got him banned.

We do allow our CS team to ban very abusive users because there have been cases of extreme individuals behaving badly towards our CS team. In fact, one of them once sent a d*ck picture to our CS girl, so we have to have certain measures in place to protect our employees.

Thank you all!
TrustDice Team

Saisher

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Quote from: dsanity29 on June 11, 2022, 04:36:31 AM

UPDATE guys

they just let me withdraw back the deposit that ive lose
and it is withdraw within less than 5 minutes

i gues that they dont want winners, they just want gamblers

careful on this casino site guys..

never ever play or deposit..

beware anyone

That's your side of the story since you got your withdrawal and your accusation is baseless you should lock this thread to be fair to them, now you know your lesson on how to ask for support the right way, I figure that they are annoyed and they have on their terms that they can disable your account if you have a violation on how you communicate with them, so everything is well now.

Ryker1

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Well OP -- this thread of yours must be locked now because the case has been solved.
The problem that I have noticed here is that OP did not read the terms correctly, based on the terms that showed above, that is very common in the gambling casino to implement a delay of payment when they investigate the account, and will perhaps OP did not wait patiently even it's clearly said wait 48 hours. However, I don't like the feature like this, usually, when it comes to withdrawal all of us want to hurry to come out of our funds. There are better than Trustdice if they have a service like this.

serjent05

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Quote from: dsanity29 on June 11, 2022, 04:36:31 AM

UPDATE guys

they just let me withdraw back the deposit that ive lose
and it is withdraw within less than 5 minutes

i gues that they dont want winners, they just want gamblers

careful on this casino site guys..

never ever play or deposit..

beware anyone

Under their TOS you agreed upon registering to the site, I think they have the right to nullify your winning due to the breach of the TOS under 11.2.b and 11.2.d and 11.3

Quote

11.2.b make statements that are abusive, defamatory or harassing or insulting;
11.2.d make statements about Trustdice.win, or any other Internet site(s) connected to the Website that are untrue and/or malicious and/or damaging to Trustdice.win;
11.3 Live Chat is used as a form of communication between us and you and should not be copied or shared with any forums or third parties

Their condition regarding Breaches, Penalties, and Termination

Quote

13. Breaches, Penalties and Termination
13.1. If you breach any provision of these Terms and Conditions or we have a reasonable ground to suspect that you have breached them, we reserve the right to not open, to suspend, or to close your Member Account, or withhold payment of your winnings and apply such funds to any damages due by you.

And since your deposited fund had been refunded, I think this case is already closed.

I believe Trustdice's action is just, and never intended to scam the player. The supposed to be withdrawal inquiry escalates to TOS breaches because of the player's rude behavior and therefore the player brought these things to himself. I don't find any fault from Trustdice here.

Topic: TRUSTDICE.WIN SCAM AND DIDNT LET ME WITHDRAW - page 2. (Read 445 times)