Topic: Unknown transaction going in and out of my wallet (Read 381 times)

They will simply ignore your queries and request once they know that you realized that they are scam exchange because the only intention of any scammer is to make money as much as possible and run away.

thank you for clearing this confusion. I made such a comment because I thought it was his personal wallet. However, it was the wallet belonging to the stock exchange. If there is a money entry and exit to your wallet in the exchange, someone may know your password in the same way. I recommend using 2fa for this. However, sometimes eth will still appear in your wallet even if you have used eth amount on exchanges. I see this in many of my wallets. In this case, it can be caused by cold wallets. But if you really get in and out of your wallet, I recommend you to report it to the exchange. Because serious situations may open up to you. Definitely ask for it to be examined.

It is indeed good when you are receiving tokens from an unknown address but it is not good for you when there's withdrawing your tokens. I think someone knew your password and able to access your wallet and using that as his primary wallet but still it is unbelievable that someone will send you a token out of nowhere and also withdrawing your holdings. I can recommend to you that you need to change your passcode to make sure that your holdings are secure.

That was my idea. I would not deposit any more tokens there, that would be a very very suspicious verification of my identity.
They do have my email address already since I did write them an email, however if they send me something back with a link, I sure will not click it.
However I do have a dilemma, do you think I should let them know that multiple users reported the exchange as a scam, or should I leave that out?

Let me guess what will happen next, they will ask for email verification which was used to register on their account and may send you a phishing link to hack your device further.

Or they will trick you again with further verification needed like deposit 0.01ETH to resume your account to normal.So you should never fall into any of such traps but just reply to them to see what is going to be their approach.

Yes, I am familiar with two factor authorization, I do have that not only regarding crypto exchanges.
Also some other news, I received a response from the exchange's customer support, after 3 days that is, I wrote them an email regarding not being able to withdraw my ETH and they are asking me to provide them with my account details or email address so they can look at the transactions happening in my wallet and see what is the problem - that seems a little unusual request from a customer service, doesn't it? Customer services never should ask the details of your account or am I wrong?

It seems you aren't compromised, you just picked the scam exchange to deposit so it is not going to affect you with other exchanges but still it is better to do things like changing the login credentials and add 2FA security layer if you didn't and also if possible put IP login guard so even if someone knows you password they still need your authorization to enters into your exchange's account.

I do not use the same passwords, luckily. Thank you

If you have same passwords or your devices are  being compromised better to double check everything and change it right away,

then add some more securities like 2fa and if whatever available extra security for your account, be very furious and careful in dealing

with your investment hackers are just everywhere waiting for your single mistake to penetrate.

I don't think you can do anything against people depositing coins in your wallet. But that is fine I guess since it's just a gift for you. There is no law that will force you to repay the money people put in your wallet. But seeing withdrawals from your wallet is not acceptable. I would instantly advise you do contact the company and let your wallet being locked until it's all sorted out. If you have some proof that you are the owner of the wallet than you shouldn't have problems getting new access to your account

Yes, I think I will not be able as well. Do you think they could somehow access my other wallets, for example on Binance? Say, if I buy ETH or Litecoin on Binance, are those tokens in any dangers from them?

I don't think you can be able to withdraw those funds because it looks clearly that exchange is scammy so better don't deposit anything again or never recommend to anyone like your friend did to you.

You also can create a scam accusation thread so people will be aware of this exchange in future in case if they search for it.

Thank you for the explanation gyus, I will try to summarize the issue here, since there is a number of posts here and people seem to read only part of it.
When I sign into the account on the particular exchange and I check the wallet there, I see remaining ETH in the amount of 0.19... However, when I check the wallet's address on a website like blockchain.com, I see the remaining ETH amount is 0.000084 (I am not sure now, because I do not want to sign into the account anymore, just in case). Also, it is showing transactions which I did not make, these transactions are not shown in the exchange's website, when I click the wallet and check transactions. These are only shown on blockchain.com.
Now when I try to withdraw the remaining ETH (shown on exchange amount 0.19...), it changes the status to frozen, there is a transaction with the status of "checking" for several hours, I think it is about 10-12 hours and after that it gets refused and the ETH just returns to the wallet (probably because that is not the actual amount that is in the wallet according to blockchain.com).
I tried to be brief, so I am not sure if I caught the bulk of the problem in this but everyone should read the whole topic in case of their interest.

I will try what you guys adviced, to create a personal wallet through metamask and withdraw to that wallet, however, I doubt it will work but I am very grateful for your advices.

You guys better read the thread or atleast the OP before making any posts because he is talking about exchange's wallet not his own. He can't able to withdraw his balance which is showing on the exchange balance but actually there is nothing left in his wallet address so most likely he deposited into a scam exchange so there is no possible way to access those funds.

That seems possible because he can't able to withdraw the fund. The address that he has shown to us is beyond his control, it is an exchanges wallet address, and any transactions that he has seen is that a part of the exchanges transactions, not solely for OP.

---

@OP, to avoid that confusion, you better leave that wallet, it is not yours, you are not in control of that and if you keep using that wallet, you are just feeding these scammers.

Yes it will solve all problems if you can withdrawal everything

Create a new wallet a generate a new public address.  Withdrawal to that address.

It will not compromise.

If they are scammers, they won't let you withdraw

Do you mean to try and withdraw the ETH from the exchange that appears to be a scam? Do you think trying to withdraw to a new wallet would help? If that is the case, wouldn't revealing the address to the scam site compromise the new wallet? Or is it that they would just see the public address (key)?

You forgot to say that any wallet where you control or have private key is under your control. Of course, the essential condition is that only you have control over the private key. Usually, exchanges do not allow access to PK, which implies that we do not have complete control of the addresses from exchanges.

Exactly.
It is very important that you create a new wallet immediately if you want to buy cryptocurrencies.

Once you have your wallet, try to withdrawal the coins from your exchange wallet to your new wallet.

For ethereum, I like to use metamask (a browser extension)

For long term storage you will need to buy a hardware wallet. The best ones are ledger nano and trezor.  They are much safer and you won't be hacked

I am not sure what you mean by experienced, can you explain? You mean whether I did something like that before?
I did check my address, I tried it for a couple of times now. The transaction changes to status "checking" which I see there and after several hours the ETH just returns to the wallet.