Topic: UPDATE: BTC-e suspended accounts and hacked accounts [Gathering] (Read 5948 times)

Exactly the same thing happend to me except they vanned my account two weeks after the incident.. losing faith in this exchange. Rhey have not responded to my reply. Also although they are ruasian they should provide english support.. any admins from btce can help me?

That's fucked up...

I think when you convince support about your IP adres, you will make a chance.

Gather some of you btc-e autorizantion e-mails, on which your IP is visable. Hopefully they will ignore any attemps of the hackers to change your e-mail.

But, why did you contact btc-e support in the first place?

On this forum you can read this is a tricky business... Lots of fake emails and skype adresses...

Submitting a ticket is a lot of waiting but rather a save way of contacting btc-e support

I'm hacked , hacker pretend to be btc-e support and get a lot of information from me. He applied to change my account email. I find it in time and applied to ban the new email.
I'm now still struggling with the hacker, hacker open a new ticket every day to claim the original email is hacked and the new email is right. I open two new ticket to claim my original email is right and the new email is registered by hacker

Well.... I recieved a message again...

Based on my logins and chat history, they concluded that my account was hacked indeed, and re-opend it.

Soo... after two weeks my issue is resolved.

If you have not the connections with moderators like sinx13 has, I suggest you walk through te following procedure, and (in my case) if you are really a victim of hacking, your account will probably re-opend after two weeks:


- Submit a couple of tickets in English as well as in Russian
- Submit these tickets under different issues. I.e. 'Account hacked' and 'account blocked'
- Write down some detailed information. Login autorization e-mails and troll histories.
- Wait...
- Wait...
- Wait... and reply on your ticket you are waiting some time now
- Wait...
- You will recieve a reply with te reason why your account is banned
- Reply that you aware of this but, IF you are really hacked, this ain't your fault (submit again detailed information, chatlogs, autorizations)
- Wait...
- Finally your account wil be enabled again.



So, this is al lot of waiting, but don't worry, if you really are a victim, you get it back, in my case, with my funds still on it...

Good luck!

There it is, a reaction from the helpdesk



The status of my ticket is 'in progress', luckly not 'resolved'  as did your ticket status after this reply sinx13.

Now, ofcourse i still want my account back, so i answerd the following:



Curious when and what they will reply......

So....

I have to wait a very, very long time?
Or is there a moderator who can do the same for me??

After i had some help from the moderators (and i had some REAL good contacts) my ticket got reopend
and i am now unsuspended after i verified my account.

That was some hell ride and the underlaying problem with their chat is still there.
That is such a good site and then such a trap.

For people without contacts and help from the community the way to an unsuspended account can be very, very long and hard.

Hmm dammit...

Hope this doesn't mean that an earlier hacked account, which the real user fixed, is all time suspendend...

Still got no response on my tickets...

Update:

Now the answer of the support was:

---------------------------------
Use https://btc.penek.org/chatlog/en

Ticket Details
Ticket ID: ASY-173-8****
Department: Account - banned
Type: Issue
Status: In Progress
Priority: Critical
---------------------------------

I wrote back a deeper explanation - also in the chat logs of their chat log i never did what the
support told me i did. Sigh.

Ok, now i am scared!

I got this reply to my ticket and the ticket was put under resolved??!

-------------------------------------------
"
Good afternoon, with your account in the chat was sending to a phishing site.

made over 500$ today by following signals from |link| and twitters
"
-------------------------------------------

The line who triggered the phishing filter was some complete different.
"@ALL: go here http://www.google.com/safebrowsing/report_phish/ and add http://predictcoin.info/ - send his shitty domain to malware limbo"

Or the support guy never read my ticket really, saw that i was markt with "link" and copied a standard answer out.
If they believe they can act like that as registered company in the EU then they are brain dead.

My BTC-E account was HACKED and all coins stolen on 2/9/2014,I logged in and was in U.S. dollars and wanted to trade for LTC , I then looked at order history and BTC is being bought in my account! Then I knew something was really WRONG ! I did not put an order to buy BTC !!

I quickly canceled BTC order, but 3.6 BTC had been bought into my account ,then I noticed I have 0 BTC in my account, I have been HACKED !! These Hackers used by email spam to authorize withdrawal.

Contacted BTC-E  Support and have little info from them yet!!  Hope

I'm waiting nine days now...

Suscribed two tickets, one in Russian, one in English...

But after three days they merged those tickets. Would it really usefull to create more tickets for the same problem?

I already replyed a few times on my one ticked.

How many tickets you Suscribed Obama?

@Barrack Obama:

Puh, thats good to hear. I wrote a new ticket, perhaps to be a bit more noisy will help.

Sadly, i got still no answer. I am now suspended since 8 days.

It took 7 days, not sure why it took so long guess it's just very, very small staff with a huge work load.

They unsuspended my account after verifying with IP, and recent order history.

They say now they are checking my account and will soon enable withdraws.

I agree...

As long as they inform those enlisted accounts by e-mail of the procedure.

Just suspend someone without notify them in any form isn't the right way to treat your customers/members

Yeah, and thats the solution as i said all the time. It was not against you.
It is beyond my mind why they are not doing that (a whitelist or blacklist like the thread owner said).

Its going on and on. Like the thread owner i checked now the trollboxarchive.

There is now a domain called "cointalk (dot) us" which is a fake of cointalk.com.

The same hacker is spaming both: http://trollboxarchive.com/search.php?search_type=username&search=Fabricio

Oh well...

Hehe lol,  saw this in my troll history. And now were in this same topic. both our 'lousy' domains banned

Thnx for sharing sinx13.

In addition, here's mij troll archive. The underscored phrases were typed when my account was hacked...


http://trollboxarchive.com/search.php?search_type=all&search=wimmah1985


matahara                 2 Weeks Ago   bumface, hi. user wimmah1985 with same post in china-chat
wimmah1985          2 Weeks Ago   SlipperyPete, Totally agree
wimmah1985          2 Weeks Ago   mismail82, a coin worth over $20 ain't dead... and it won't
wimmah1985          2 Weeks Ago   zkaraca, Totally agree... the rest is hyped
wimmah1985          2 Weeks Ago   mismail82, LOLsweet dreams
wimmah1985          2 Weeks Ago   btcchoonsy, it wasn't me..don't know what happened
caliente                 2 Weeks Ago   wimmah1985, wtf is wrong with you
wimmah1985          2 Weeks Ago   i was hacked... be aware of same evil folks
btcchoonsy               2 Weeks Ago   wimmah1985, <-- lower than a snakes belly , trying to steal peoples coin , do you                 
                                                       realise the effects this can have for some people ??
wimmah1985          2 Weeks Ago   sorry guys
wimmah1985          2 Weeks Ago   rocojo, why are you saying I'm a thief? I can not understand.
kashacharya          2 Weeks Ago   wimmah1985, stop spamming that crap link thats why
sinx13                  2 Weeks Ago   wimmah1985, put his lousy domain on the autoban list
btcchoonsy                   2 Weeks Ago           wimmah1985, <------=== Ban Him
wimmah1985           2 Weeks Ago   made over 500$ today by following signals from http://predictcoin.info/ and twitters
rocojo                 2 Weeks Ago   wimmah1985, the thief is back!!!!
wimmah1985          2 Weeks Ago   rocojo, heard that for some time now... though they should, I don't believe they'll       
                               add it soon... any links that argument you saying this?

Hello

My account is suspended too but i was never hacked and there was no other problem with my account.
Litepresence knows also about me and my asset. Yes, this is my first post. I am here to search for help.

The reason for my ban is here:
http://trollboxarchive.com/search.php?search_type=username&search=sinx13

Everyone can see that i  suggested to add the phishing site to http://www.google.com/safebrowsing/report_phish/, which would
at last block the site in most browsers so people don't think its valid because posted in the chat.
The trollboxarchive messed up the chat line perhaps the auto suspension bot too.

Instead as helpful i got suspended.
Everyone can see that i have a clean history and my account  got suspended 2 hours after that line was written.
I never was hacked, never promoted spam, never did anything wrong. I am a btc-e member since mai or april 2013.

I can proof my asset too because i am also a trader at cryptotrader.org using their and the BTC-e api and my trades
got documented outside btc-e.

I have good contacts to the chat moderators and they tried to help and and write PMs to the admin that it was an
accident and of course i opened in the same hour a ticket. But that did not helped or the admin(s) even not
talks with their own mods.

My account is now banned over a week. No comment, no email, no communication, nothing.

I am aware that the days right now are busy for the admins & exchanges but when i see how long other got suspended without
any help then i am scared.

I will report here now how this will go on.

As a note: So far i was pretty happy with btc-e. Its perhaps the best exchange at this moment and i can't understand
why they allow that their reputation get damaged here in such a way. It makes no sense to me and that is what
me (and i think litepresence too) scares. It would cost only a bit work to fix all this, cleaning  the open suspension tickets
and everyone would vote for btc-e as exchange #1.