Topic: URGENT - Is my Ledger damaged? Big tip for successful retrieval of my BTC - page 2. (Read 378 times)

And you are using segwit? Not legacy?

Hi skorms - Yes I'm using the correct chain so this doesn't solve it.

Do you have your 24 words (that were given to you when you first turned your Ledger on) written down?
If that is the case, then you have nothing to worry about when resetting your wallet, as all of your addresses are generated from that (you might need to create a new LTC account afterwards, though).

It's highly unlikely that you'll need to reset it, though.
Are you sure that you're using the correct BTC account (there can be multiple accounts with multiple addresses generated from them, all from a single seed)?
Does the address ever show up in your wallet right now?

Also, it's possible that you're using the old Litecoin address format (do your Litecoin addresses start with an M or a 3?).
If you have sent Bitcoin to a Litecoin SegWit address, it's still possible to recover that (although rather quirky).

I think you are looking at the wrong chain....

Click settings -> Blockchains -> Bitcoin -> now choose the right address type...

If this solves it, you can tip me here: 1Mzd6UixBcXYHo8zE5Wdv1VWPzAZfonNNA

I need URGENT help please!

I got a Ledger Nano S to store my BTC & LTC. I then gave my friend the 2 correct Segwit 'receive' addresses from my Ledger to send me them, however for some reason only my LTC balance shows up on my Ledger and not BTC. The addresses were both correct and from my Ledger as these were checked at least 5 times before transferring. I obtained each address from the correct Ledger Wallet Bitcoin App through Google Chrome (using the Segwit chains).

The BTC transaction is confirmed on both Blockchain & Blockchair - here's the address: 36ezRREzDYH3uSvADoSSpoLZrFVigQkmLp so I can't understand why my BTC are not showing in my Ledger!

The LTC is showing fine in my Ledger so I am very worried and confused as to why the BTC is not there too.

I have tried everything: uninstalled and re-installed the Ledger Apps (including Ledger Manager), re-installed Google Chrome and also done the procedure of Resetting the Data by going into SETTINGS - TOOLS - RESET APPLICATION DATA. Because of this I don't think there is a software/sync problem. I even deleted the Bitcoin App from the Ledger and reapplied it with the Ledger Manager.

One thing I have noticed now is that the Segwit BTC Receive Address does not show up in the Ledger Wallet Bitcoin App when I check via SETTINGS - TOOLS - SIGN MESSAGE, however when I check this the same way for the LTC - the LTC one does still show up. Is this the problem? I have also exported my 'xpub' and checked the addresses that way but the address did not show up after checking well over 8,000!

Finally - I have not reset or reconfigured my Ledger yet through fear of loosing everything.

Please can anyone help me?