There are a lot of things that have changed from when tokens where bought until tokens are to be received:
1. KYC was announced(only passport/ID card/driver lincese being specified, no signature no other things). If you dont comply you lose your money.
2. On faq page there is specified "UTRUST will appear on several exchanges within two weeks after the end of crowd sale." . There is less than a week remaining and not everybody received their tokens yet.
3. On faq page there is specified "The tokens will be redeemable 3 days after the ICO ends." So where are the tokens?
4. On faq page there is specified "After a period of 10 days following the ICO closure date, you will be able to add an ETH address to your investor profile in order to withdraw your UTRUST tokens." The 10 days are running out...
So are all these just lies? Why dont they communicate? Because during ICO they where very active.
Also that bullshit with the last 30 minutes of the ICO gaining a lot of contributions in order for them to reach 100%...
I`m really thinking on calling this ICO a scam and forget about my 100 USD investment.
They are officially going by the statement in their whitepaper, which states that tokens will be able to be withdrawn within THREE (3) weeks after the ICO ends. Yes, I know their FAQ days 10 days. I will ask them to update it to be consistent. So, please wait the full three weeks and if the tokens still have not been distributed, then you have a good reason to inquire them about the status. The delay is not on their end, it's on the end of their KYC provider. There are very few FINMA-compliant KYC providers, and this is a new KYC system, that is more secure than any other KYC platform I have seen thus far. UTRUST is more concerned about having everyone complete the full KYC, demonstrating their 100% compliance, than they are about appeasing the impatient investors. In the long run, their compliance opens up doors, not closes doors. And in the long run, we're talking about a matter of WEEKS here. I.E. if they released the tokens right away, it would have only been ~3 weeks prior to when they plan to release them with KYC. But those extra 3 weeks gives them security and long-term compliance potential.
No, they are not a scam. Their funds are inaccessible, even to them, until KYC is completed. They are in limbo. They do not gain anything by delaying KYC. In fact, the quicker they complete KYC, the quicker they can fund their project and hire more staff. If they were a scam, they would not have hired an expensive KYC company (with many CONFIRMED folks who have completed KYC), nor would they be traveling around the world presenting at blockchain conferences (one they are at right now in Singapore), nor would they be spending hundreds of thousands of dollars on marketing, which is evident if you have watched any of their marketing promotions.
I do agree with your last statement. You should forget about your $100 investment. Complete your KYC whenever it becomes available, and forget about it for a couple years.
Just be patient and wait a couple more weeks. What do you have to gain by having those tokens immediately? You can't even use them yet.