I sent them an email. If they decline my request, I will do anything to get together with other people (and there will be a lot) in order to sort this out collectively, even if it involves legal actions.
Sorry, I scrolled up further and I see that you invested in the pre-ICO. Are you from the US?
If you are from the US, you won't be able to get your ETH back because you broke the pre-sale terms (which state no US investors allowed; you ticked a box when opening your UTRUST account even during the pre-sale era).
If you are NOT a US investor, but you invested in the pre-sale, then I believe you should be able to get a refund of your ETH, since KYC was introduced after the pre-sale. Just contact
[email protected]. It should be no problem, however I do believe you still have to do KYC either way in order to prove that you didn't break the terms (IE to prove you aren't from the US) as tracking the source IP is not enough as you can bypass that with a VPN. I know that may seem unfair since you invested prior to KYC, but it's important to UTRUST that they treat everyone equally and make sure everyone is following the terms (in the case of you investing in the Pre-ICO, the terms they need to confirm is whether or not you are from the US, which can only be confirmed through KYC). If they simply sent you a blind refund because you invested in the Pre-ICO, that could potentially be a breach in their terms because you may have been a US investor trying to scam the system with a VPN, which is quite common. This evens the playing field and makes it fair for everyone. I am not on the team, so I cannot make the call, but I do communicate with the team daily and my understanding is a refund should be likely if those previous conditions were met (NOT a US investor, but invested during pre-sale and passed KYC proving you aren't from a restricted country and you are who you say you are). However I would advise you to contact them ASAP. Once UTK goes on the Exchanges, my opinion is it will be more difficult to initiate a refund. The reason being, if UTK price drops on the exchanges, people could use that as a loophole to get a refund back. So it would be in your best interest to contact them now.
Regarding KYC, it's a necessary evil guys. If you care at all about UTRUST, and not just about flipping, you will understand why it is necessary. UTRUST is on the path to becoming the most compliant Crypto company in the world. I believe next to UTRUST, only Ambrosus has a similar level of compliance due to a strict KYC. Crypto is a cutting-edge, ever-changing landscape; anything goes because it is so new. Regulations could hit us at any moment, as the government learns how to best deal with Crypto. If UTRUST wants to survive, they must follow ALL the rules and anticipate potential legal issues down the road, and prepare for that right now.
Who knows, in a few years the Crypto world may be so regulated that UTRUST and future companies that model themselves after UTRUST may be some of the only Crypto companies left standing. Then you'll be glad you spared a few minutes to do KYC, and possibly some money if you needed to renew your passport.
If you invested during the ICO (not the pre-ICO) and are complaining about KYC, I don't have any sympathy because you didn't read the terms.
Many folks have successfully completed the KYC. It really is a painless process if you come prepared with your passport, and a bank/credit card statement (or phone bill, etc.), a webcam or your mobile phone with the IDNow software loaded on it. It only takes a few minutes. The company that is performing the KYC is a FINMA-compliant company. Do you honestly think they are going to sell or give out your data? They are audited on a regular basis to ensure this does not happen. Additionally, they are REQUIRED to securely erase all KYC data after a predetermined period of time (I believe 90 days, but I am only going by memory here).
I invested during the pre-ICO. And I want a refund because I don't want to send my personal information. If that personal information is still required to get a refund that would not make any sense (then I better keep the tokens...). I have invested ETH, they didn't need to know me when they accepted my money. So why do they need to know me when they send it back to the account where it came from? Money goes from A to B. After a couple of months it goes from B to A. It has nothing to do with any risk of money laundring or financing terrorism... If they send it back I am not their customer, I did not buy anything, so why do they need to know me (KYC) if I am not a customer?