Hate to be "that guy" (used to it though) but OP is mostly a rant and irrelevant to the issue. His explanation of what actually happened seems very suspicious.
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I hit 4 deuces wild
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When my hand Hit, I left it alone and went to the kitchen to go make me a sandwich and relax for a second...
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So 30min I came back, and the screen froze
I'm a gambler and have lots of friends who are also gamblers. When someone gets dealt a great hand in video poker, getting up to go make a sandwhich and chill for 30 minutes before finishing the hand is not something I could ever imagine anyone I've ever known to even consider doing. I mean, the guy still had a sweat drawing to the ace for 2,000 credit vs 1,000 if he missed it.
Maybe call over your friend to see it, or take a picture, but it should be a basic instinct when you have a win to get the money asap. Especially when you're playing online. What if the power goes out? What if your computer freezes, network issue?
Perhaps OP is genuine, I can't prove one way or the other or claim I know the truth. Just saying - seems suspicious.
Derail sorry:
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Thus providers such as NetEnt, Microgaming, etc are putting alot on the line to scam the millions of online players with crooked slots. Guess what buddy, Bitcasino uses these same gaming providers!!
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I am not so sure about this. They were using pirated Netent software in the past, this has been confirmed by Netent.
http://thepogg.com/casino-review/bitcasino/http://www.casinomeister.com/forums/showthread.php?t=64413&page=5&p=657289#post657289Now they have this on their page. "NetEnt games are operated in co-operation with Elec Games N.V. who are licensed and regulated by the Government of Curacao under the same license no: 1668/JAZ."
I am not an expert, but it seems like they are saying that the software they are using is provided by a company other than NetEnt and are licensed/regulated by Curacao - which really means almost nothing imo"
http://thepogg.com/regulator/curacao-egaming/A large number of casinos that have poor reputations are regulated in Curacao and while there have been signs of improvement in the last year or so, with the move from the Cyberluck name – which took no involvement whatsoever in assisting players with any disputes that involved casinos they regulate – to Curacao eGaming, they are still widely considered by the playing community to be toothless when it comes to ensuring their casinos behave in an ethical fashion.
A little better than a license from Costa Rica – which is the same as being unlicensed for all practical purposes – and not even in the same universe as licenses issues in Gibraltar, the Isle of Man and Alderney.
Also - this just makes them suspicious in my book, not scammers.