Hello everyone,
This is TrustDice official rep.
I just saw we're being discussed here, so please allow me to weigh in.
Yes, we have an x5 wager requirement on deposits for withdrawals, which has always been clearly stated in our terms and conditions:
5.10 In order to make a withdrawal, a player must wager 5x from the deposit amount.
We set the wager requirement at 5x primarily due to the fact that we have a Dice game where the player can set the win rate by themselves, can set it as super high like 95% and we got only a minimal house edge here. Such existence is golden for money laundering.
So if we have a x1 wager requirement on deposit for withdraw, the Dice game will make our site a paradise for money laundering, because 95% of the time a criminal will not lose a dime laundering money on our site. In fact, it is much more likely that they will make some extra money from this activity than lose anything.
For many criminals, this is much better than bitcoin mixers. And like all (reputable) crypto businesses, we can't let this happen.
Some might say KYC would prevent money laundering from happening. This is unfortunately not always the case in real life. If a user deposits some cryptos then plays x1 on Dice before withdrawing, the player can simply say he/she doesn't like the game and decided to leave, or say he/she prefers taking a rest for now. Most of these players would be ordinary players. But when hundreds or thousands of players doing so, it becomes practically impossible to isolate money launderings from them, because, to be fairly honest, they can act in the same way as ordinary players on Dice. Now, should we require KYC on all users doing this? This will most certainly overwhelm our risk management department and annoys most of these players who are more likely to be ordinary players.
As a business, we actually started from this very Dice game, and there is a "Dice" in our name. We can't remove it from our site. It is our origin, it is our heritage and it makes who we are today.
So I guess a x5 wager requirement on withdrawal is a curse we inherited from our history.
I will keep this thread updated as soon as I find some time to make the minimum deposit and try to wager 5x my deposits which will be 15 USDT as mentioned in terms. I have contacted the casino's live support and confirmed that there are no additional conditions for withdrawing my profits and deposited amount once I meet the required terms to avoid any other extra requirements.
As promised, I made the minimum deposit today and attempted to wager x5 my deposit of 0.0005 BTC. Fortunately I was able to achieve their requirements by taking some risks in Dice game and purchasing a minimum bonus on Sweet Bonanza slot which turned surprisingly into a profit. After contacting live support to confirm if I had met the required wagering amount, I submitted a withdrawal request. I was apprehensive about facing a KYC process or having my withdrawal request denied, but it wasn’t the case at all, the process was smooth and my withdrawal was processed almost instantly. I received my funds without having to go through the hassle of confirming my documents or anything else. I hope the casino take another consideration about the high wagering requirements and it would be great for both side.
this is a good news mate at least after weeks you finally got your winning and do that challenging way of depositing and complying to their wagering requirements .
since there is a smooth withdrawal, meaning their site name stands still as Trustdice casino .
though indeed that considering to lower their requirements will keep players entering their site .