To whom it may concern,
Until you bring the trading service online, I would like proceed by WITHDRAWING my FUNDS, not coins. Is there a particular reason I can't do that at the moment? I understand the "trading" / "coins" part, but the fiat part, where my money is stored in a bank account, is another matter.
Why have I been restricted access to my cash, especially now that you cannot provide any responsible ETA?
Best Regards,
xxax xxlxoxx
Sent from Samsung Mobile
Dear customer,
For the time being, you cannot withdraw bitcoins or fiat held with us. This is because we have temporarily suspended our services in an attempt to make sure that all of our customers’ Bitcoin and personal information remain safe. In addition; the technical and accounting issues related to your request would be too great from a risk based perspective for a secure re-launch of our website and service as a whole.
We are working to restore our full services in the coming days, at which time you’ll be able to resume withdrawals, deposits, and other Bitstamp services.
We’ll keep you updated as we know more about timing, both on our Twitter handle and website.
Best regards,
Bitstamp Support
Note that our subscriber's account holds more than $250k. For that amount we think that he deserves more than just a template email response.
We really hope for the best.
I love how the Ripple guy has an upside down suit as an avatar. It's perfect