Topic: [Warning] Purse.io is a scam (Read 4887 times)

Forgive me for raising the topic from the dead but I just want to share my story in every possible thread regarding purse.io that exists out there

basically, I (the seller) got scammed for 2.1 BTC at the time 9600 usd today over 16000 usd by the buyer Franko_Prime on their platform.
long story short- I have sold an ASIC unit there , for the first time in my life i signed up for that website and used their services. the buyer had over 61 reviews and claimed that I have sent the wrong item. A claim has been opened where i provided a whatsapp chat where the buyer admits that he has released the money and now its just purse that is holding it- a lie of course. also the tracking label  showed 2 boxes ( the asic and the PSU ) of a total weight of 8.5 KG where the buyer has taken a fake image of one not original box with a bunch of fans... if one uses his brains for just a second he would see that these fans can never weigh 8.5KG and that its only 1 box and not two.
They said that my evidence is not enough and have sided with the buyer. which has only provided a fake image which theoretically everybody can do.
I have sent them The below shown message, to several representatives after they have sided with the buyer, nobody cared enough to reply. I am now suing their asses.



Dear purse team,
Recently I have sold an L3+ bitmain asic unit for a price of 2.17795041 BTC to the member Franko_Prime on your platform Purse.io. this transaction ended up in me losing the asic unit, the electricity spent on during the time I mined for him while waiting to ship it to him and the BTC then transferred to him for that mining, and last but not least the above described BTC mount which in the current time of writing, is equal to 12,416.9090 USD according to coinmarketcap.com excluding your fees.
Your conducted escrow’s investigation on the matter of the opened case is at the least entirely amateurish and at the most criminal. The shopper Franko_Prime did not provide any solid evidence to back his claims that I am scamming him except a random made picture that does not coincide with any of the proof I have provided.
1. The DHL shipping label shows that 2 packages have been sent, while Franko_Prime shows only one in his fake picture.
2. The DHL shipping label shows a total weight of 8.5 KG for both packages, while what is seen on the image are a bunch of fans which clearly have a substantially lower weight.
3. The package shown on the image is not the same package as was shipped to him.
I demand to know based on which evidence from him, have you decided to rule in his favor. Needless to say that in the same way he could have simply taken an image of a package full with sand and presented it to you as evidence.
I have provided you with a DETAILED whatsapp conversation that shows in the last couple of lines of it that he said that he has already released the payment! On which I replied that there is still nothing at my balance, to which he replied that it takes time for purse to release the payment and when I was starting to get impatient with him, he opened a case. I have also provided a detailed DHL shipping label/invoice, I offered to contact DHL and ask for the exact dimensions of the shipping boxes so that it can be compared to his fake image and lastly I even sent you a message saying I am willing to undergo a liar detector test.
This should have all been enough evidence, but you messaged me saying that the evidence was not enough and ruled in his favor. Now I ask you again, what proof does he have? If you needed some more proof for me why not simply ask me? What is this hasty and unprofessional behavior on your side with taking 2.17795041 BTC away from me without a substantial investigation? Is it always the case when a highly rated user opens a case against a new user on your platform that you side with the former without conducting a thorough investigation?
I demand to see the proof provided by him that has caused you to rule the way you have. I also demand to be compensated for the FULL amount that I have lost due to your irresponsibility. If my demands will not be met I will take legal action against you and will not refrain from taking this case on various social networks such as facebook,twitter, bitcointalk and more. Also I will gather more information from users that have experienced the same amateurish and potentially illegal service from you and will consider filing a class action against you.
Also, I wonder how come I cannot access this on my previous Orders to be able and see the conversation fully.



bottom line. AVOID LIKE FIRE

I've had nothing but good help with purse.io, including Eduardo. One time I ordered something and I had to return it, but the earner was pulling a scam by contacting Amazon and saying that I never received the gift (so they could get the refund). Eduardo helped out by putting the coins back into escrow until the situation was resolved.

no reply yet from purse

still not solved.

I want to shine in on this also. As they are falsely advertising the referral bonus. I completed a total transaction of $52 and even on there website it says totaling $50 or more to receive bonus. I did talk to 2 people which 1 being a very ignorant person name Eduardo Gomez what ever his name is who said no it dont count because of some bs reason that is not mentioned anywhere on the site. Then i go to make a $10 transaction because some lady said that all i needed to get it and guess what another lie!. I should have received it because my total purchase was $52. Honestly i do not feel like screen shot because its not worhth the time but just wanted to add my cents. You can look up my name on there which is Manic and i too was caught in there scam. I refereed people also, which i feel bad did. These guys are bs and i hope they get what they deserve. they better get ready.

hello,
i have the same probleme purse.io ban my account with 400usd balance when i ask for withraw . i think they will scam exit

Then, it seems that OP really had such an account and that support is truly ignoring him.
Then, what about his funds?? Are you really saying that you will not release his funds held on that account??

Banning him from your service is your right if there was a violation, but taking his funds?? Even banks can't do that.
Or are you saying he stole those funds from you via some sort of glitch? Proofs?

Otherwise, can you point me/link me to your TOS where it says you're allowed to seize customer's funds if any violation of rules is done?
Is this even legal?

As for "It's against our policy to detail specifics publicly,", then how about between you(Purse.IO) and OP(customer)? If you are averse to discussing this in public, why do you refuse to settle the matter privately?

At least explain to him clearly why, what, how. Why he's banned, What led you to conclude that, and How to clear himself and recover his funds.
Ignoring the matter and refusing to explain your conduct is never a good indication in a company who deals with people's money, especially one who claims to have

still not solved.

yeah

purse.io closed your account while you have $300 BTC on it?

1- They don't want to show evidence, whether private or not.
2- I should get my balance withdrawn even if they got evidence, unless i owed them money before (which is not possible since i don't pay them?)
3- They never explained what does that mean.

PS: A month ago Skrill banned my account for having 2 reversed transactions, i had $200 balance there, they told me to login and withdraw my money and my account will get closed automatically.
This is an example of what a professional company would do, unlike Purse.

There is no use for Purse.io to be dishonest with their members. It could be a glitch from their security system wich showed a false positive or someone used your IP to join the site, shared ip or a family member, ect.
However i wonder about "insufficient balances". What does it mean in Purse ? I know what it means when it's my bank account but in Purse? How it's possible

Take screenshots of the history of your transaction to prove what took place. Sometimes people here claim they have been scammed and say that customer support doesnt reply but always remember that they could be lying. If I did everything I could and none of you believe me then what could I do? But its ok, its just the way it is.

The question is, and if it were you who is going through the same thing. What evidence would you give us to believe you?

If you really want the people here to believe you then you must find a way. Thats your problem. You claim to have been scammed but Pulse.io can also claim that you have created multiple accounts and tried to cheat them. So who are we going to believe? A newbie account or the reputable BTC service?

Attempting to give a "trusted" company the benefit of the doubt and play devils advocate at the same time.

1. Is there a serious problem with 1 or more employees at purse?
2. How would we raise the attention of the ceo/upper management to resolve the issue before it brings purse.io to the ground?
3. How do we identify the problem and resolve it without destroying a company that provides benefits to many..?
4. If the problem is company wide...how do we resolve the problem before more of the community(that's you and me) is effected?

Independent to this situation, my initial research indicates that purse falls under the "maybe there's some fine print or is this too good to be true?" thought process.

http://bittrust.org/purseio#reviews 

I'm not the only one with the locked balance issue apparently.

Well lets simplify something:

2 reasons to be angry...

1. it actually happened(metaphorically I would be murdering the unborn children of satan right now)
2. it didn't happen and he's not eliciting the response he desired.

Regardless...In the event that this is a legit concern...is the problem purse.io itself? or is it an isolated issue with 1 or more employees doing malicious things??

So many options here...might just be smoke...

Verdict is still out.

Yeah how am i supposed to prove it for you?

No I wont get out of the thread until the issue is resolved. What are you angry for? I have the same right as you to be here in this thread or in any thread for that matter. If you dont want some of the user's opinions here then why not make a self moderated thread.

So I will say again that more proof is needed because this is a very serious issue.