Even your customer support has no clue about how to solve a player's problem. I had a very pathetic experience dealing with your customer care.
Please make your platform robust before announcing any tournaments.
For now, playing free rolls on your platform is a complete loss of time and energy. I will not recommend anyone to join.
This is the problem we repeatedly report to our poker software provider - Stretch Network. When they host big freebuys over 1.5 k players- software is not stable. Most series tournaments like todays Main Event - go smoothly. Head of Stretch Network repeatedly admits software stability issues in Discord and his personal telegram blog.
For anyone who experienced problems w software due to stability issues - please DM your pokernickname and short problem description - we will provide your with tournament tickets and tournament money up to 50 USD value compensation