Topic: WEX.nz - page 15. (Read 62175 times)

wex (btce) support has always been stubbornly slow, very annoying.. i guess u gotta wait it out

I send BTC from time to time and transaction takes about 30-40 minutes. I think it's usual time

Wex support seem to have gone off the grid. Am I the only one getting that?
My verification has been in limbo for 40 days now. A support ticket about that from a week ago has not been answered.
Is that a scam or what?

Blocked countries:
https://wex.kayako.com/en-us/article/136-supported-countries

Are there any other small countries that are not included on their verification list?

Can anyone please post a copy of the list of countries that WEX allows for their verification process? My account is suspended and I cannot see the list. Thanks in advance -- much appreciated if you can post this!

If i was from Usa i'll not be there to complain. The terms of use on the site says it clearly :

For a moment i thought that i was alone (no reply on my scam accusation post) with this complain but now that i read some posts here and on reddit i understand that wex is just playing dirty. I read on their telegram group that verification take 1 day for "non blocked account", but not information about blocked/suspended account.
For my case i was using my account without any problem until in January i try to log in as usually and see a message saying my account has been suspended and to be verified. On their terms of use page, verification is not required for people who use crypto. I tried to talk to support and someone asked me proof of deposit. After i provided that, another member of support said all funds sent after btc-e seizure are in control of US and i was surprised because i didn't send any fund at this period. When i contacted them again to understand what is wrong, the same support member ask me to verify my account, then i filled the form and sent all scans. After that no more reply again from them on support or even here on forum where they just delete complains on their topic page.
What i can say is that i have been an IDIOT to continue to trust them because i had enough time to withdraw all my BTC and BCH from this site and now it is it is a little ibt late. It looks like they select some specific people to compensate their loses and if this method not work after a period
they will probably close their site.

I saw your post and based on information from this link https://wex.nz/page/1


I don't know if wex office is really there but on google map this place is a business center.

Stoplimit.org - service for placing stop orders [WEX, YOBIT]

https://stoplimit.org/

Supported exchanges:
YoBit
WEX

https://bitcointalksearch.org/topic/service-stoplimitorg-service-for-placing-stop-orders-wex-yobit-2542524

I used btc-e for many years. Also when wex came back up.

But please read their FAQ, withdrawals can now take many many days. So dont be worried.

I dont use them anymore because of these slow payouts.

These guys are heros.

day 4

the withdrawal still pending

https://pbs.twimg.com/media/DU01nv_V4AApyg2.jpg:large

I requested USD 22k withdrawal 3 days ago to Epay USD but still not processed.

I sent support ticket, but they do not respond.
Then, I opened another support ticket, they immediately close it in a few minutes.

I am so worried now....

Can you PM me the address? If I have to hire a professional in Singapore to take care of this I will.

Glad to hear that I'm not the only one who have serious problems with wex. My story is simple... I've send 1 BTC as a gift to my wife via BTC-e code in mid 2015. She'd traded for a while, but for some reason when we all had to change our passwords e.t.c to switch on new platform after btce shut down, she did not confirmed email or something... And her account become blocked, verification needed. All the documents been sent... After 10 days on support they are answering like 'verification can take up to month'. After month with something they've asked about prove of deposit, but deposit been made on btc-e via code, how that can be proved if they have deleted history? And they are not answering since then, just marked conversation as closed and that's it. Any suggestions? Any other place we can post about it? That's a lot of money nowadays.

Hi, I have problem with them too, and I try to make some contact with lawyer who want to make lawsuit but still not make any conection, if you are ready to go to their office(Singapor) or maybe you have somebody who can go ther I will give to you adress of company, phone number only not have contact persone and you inform us here what you do, is ther anybody or all company is just post box...
Their support are realy unprofesional not respond on tickets, ask some information and when get that what they ask not respond for two month... When respond send me this:
"It is necessary to provide complete information (screenshots) for all account movements (deposits, withdrawals, internal transactions) that were committed before July 25, 2017.
It is also necessary to provide (screenshots) of the purse from which the coins were sent."

By the way they are delite all history from account???!!!

Anyone tried withdrawing usd via the payeer method? How long does it take for the funds to hit your payeer account?

Me too. Thanks

Anybody having trouble to log in? 

I get the "successful login"  email but no access to the site at all. 

Would be interested in participating in a lawsuit against this company. They have essentially stolen all of my funds at this point.

Hi, Wex admin,
When do you launch betting?
Thanks