If the whole operation has a problem, admins should notify their customers right away.
Checking their discussion group, some withdrawals are pending for weeks now.
Looks like it's now turning into a scam. They are ruining their reputation now and maybe they will think that even the problems will be settled, others might not use their site anymore so why should they pay? Unless the reason was valid.
If their reason is valid, they should give an official statement stating about the current issues and they are resolving it backdoor. But if there are no announcement even a small update coming from them, then more than likely they are about to exit in this game. Withdrawals pending for weeks ? That's alarming already. If you have the chance to withdraw your coins, withdraw it as soon as you can.
As a legit business then making out announcements would really be the formal or the best thing to be done but since its mentioned that it is a week already then
that would really be normally raising up suspicions because it is likely on ending up on an exit scam. Communications had been cut nor have gone and there's
no way to communicate them back which is one of the solid signs that the team is high likely had took of all the money and ran away.
The best thing to be done? Making out scam accusation and let all people know that they are already scam to stop the continuous usage or deposits.