Topic: what is your experience at CEX.io ? (Read 8539 times)

everywhere works only cex started to give error yesterday 2fa google authenticator error How will we solve the problem?

CEX.io is DEAD

uid - loookidojeh

I have mailed you several Times. No reaction. No solution.
If btc is not released during this week i have to go to my lawyard.
As i already wrote i demand on a compensation of loss(i informed you to release the btc and told my intention to sold my currency when it was @ ~4000€) and credit the loss in EUR (€) to my account. The Loss is based on current exchange when you release the transaction.

Best Regards

Totally disgusted with CEX.IO

I have been locked out of my account for a week now with open orders.

The Google 2FA token is always invalid with CEX.IO. Works perfectly on all other exchanges/sites.  Even set up on a second device with the barcode originally issued by CEX.IO and the codes on both devices match.

Received an auto generated email requesting info from me so they can disable 2FA, send the info by return.  Then no action/help for a week now.

CEX.IO is a good platform when all is well, but when things go wrong and you need help from support, the help is non-existent.

In case anyone from CEX.IO reads this the ticket/request number is 329642


EDIT *********

Resolved after 8 days

Good day. We are sorry for your experience and are doing everything possible to improve our services. Please, provide us with your user ID, so that we could help with your BTC deposit.

Hey Guys,

i'am a verified member on cex.io - so there is my story from last 2 transactions...

1.time: withdrawal to my sepa account took almost 2 Month and 6 Mails…

2.time: btc is not booked to my account(pending deposit…) on blockchain it was booked hours ago. BTC price went down and i lost 200€ in exchange price. 3 Day's later the btc are still not deposited...and i will demand on compensation.


My Conclusion: Cex.io is going to be dead and meaningless in Future, if they dont change their mind of how transactions should run.

Your tickets have been replied. We apologize for the delays.

Hey guys,
I have been working with CEX.IO from 2015 year. Not often but from time to time.

https://i.imgur.com/fVJ3kBy.png

I like them security system, them exchange rates, them comissions.

What I hate in their work.

This is their support service. This message below looks like an abnormal situation, but realy it is an usual approach of the support team. You will see it often if works with them.

Dear Name of User ,

We are sorry for delayed reply. Due to extremely high load of requests it will take us extra time to resolve your issue. Our support team is working around the clock to reduce the queue, and we will reply to you as soon as possible.

Thank you for your patience.

My examples.
Couple of times I requsted the: Verified Plus Account Request . I've got only an  automatical email from them and then a silent. (I've tried it right now agian )

I have 3 open tickets in the support team without any answers (only automatical replays like above)

1 question - 3 months wait answer
2 question - 1 months wait answer
3 question - a week wait answer

https://i.imgur.com/4BtjkYf.png

P.S. For CEX.IO. If you read it I'm: LorDen.

Thanks though for taking care of it!

I finally got the Bitcoins unfrozen. Finally. I wish I didn't have to go public, but after nearly a month, I had no choice.

Still, I was not credited the 5.5 BCH (Bitcoin Cash). I will reach out to support further.

Please, provide us with your User ID, we will try to help you

Screenshot:



BTC deposits has been stuck since July 14th, not credited. No joke!
And I don't even know if I'll be getting Bitcoin Cash since they were "pending". I damn well better be.

Yes, I'm upset, hopefully reasonably upset. I understand if you gotta do verification, but give me back my bitcoins first and then continue on your verification however long you need.

My experience is that using CryptoCapital as an intermediary for withdrawals has been pretty good. Usually takes 2-3 days for CEX to credit the CryptoCapital withdrawals. But still, once they're in CryptoCapital, I can get it out of Crypto Capital decently fast.

Based on what I"ve seen in the forums, don't use SEPA or Wire transfers, as those take a long time, it seems. Crypto Capital the way to go.. Giving out Trade Secrets haha.

I like CEX, but this verification baloney is absurd. Give me back my Bitcoins, then take all the time you need to verify.

Round 1 of verification with CEX took a long time, 3 weeks or so, but they finally got me verified, so I was able to trade with them. Once I finally got verified - and this was a huge pain in the arsh -  I was trading for  a month all good no problem, using CryptoCapital for withdrawals/deposits. I was pretty happy, I was doing lots of arbitrage through CEX.

Then sometime in July I deposited BTC into CEX and they froze my deposits, and they're still pending. They say I need to update KYC/verification. I sent them all the necessary verification including payment stubs, bank statements, exchange screenshots. It's been almost a month, and the verification process still going and my BTC are still stuck! I can't withdraw them, they just show up as pending 3 confirmations, but are not credited!!  I was verified before and been trading with them with decent volume, and all a sudden they slap me with additional KYC. I understand, I complied, and sent them everything they ask for.

I was trading close to $100k a month for them! AND THIS IS how they treat me?!

I understand if they have a backlog, cool. Take your time if you have to, but why the heck you gotta hold my Bitcoins for almost a month approaching!!!!? Give them back to me!!!!

It's digital currency! Not like it's fiat money - my understanding KYC applies mostly to $$$ & €€€. I've waited patiently enough already, now turning to public forums. Thanks CEX!

On June 27, I ordered the withdrawal of funds. 10000 USD

Money did not come. They write that the money was sent, but they can not give the swift number

Used translator: (

It's over now, you sent the money back saying it has to be bank account with the same name as on the CEX site. It did take a few days and several emails, though. Sigh.

Hi! Thank you for the feedback. We will consider it by further exchange improvements.

Hello! Please, provide us with your User ID and we will try to force your case with our support team. Thank you!

Hello!

We are terribly sorry for your experience. Please, provide us with your User ID so that we could investigate the issue.

No major problems so far. Weaknesses I realized:

1. Extra long fiat deposit/withdrawal times (with the exception of card payments, which don't take much time, at least according to my experience with small amounts)

2. No stop-loss options; so you either have to close your positions before going to bed, or lose sleep over it in a volatile market.

Other than that my experience has been pretty good. Coin transfers are fine, phone app is very convenient.

Overall, a good exchange

I've been trading/purchasing through CEX.io the last month. Got verified fast, have had no issues, same with my girlfriend. Not all users are having a bad experience.