Topic: what is your experience at CEX.io ? - page 2. (Read 8513 times)

I am already waiting 1 month for their Card verification.
They  ask me for patience...always
I dont trust them, cex.io make me felt sucks, and unreliable.

I'm not satisfied with cex at all. I sent the money via bank transfer over a week ago and it still hasn't arrived even though it says 1-3 days on their site. The only replies I ever got from them were automatic generic responses "We are working on it", even though there is nothing to work on.

My recommendation, do not use cex.io, I don't know about other sites but surely there are sites better than that.

Cex.io are still active see the above post that i think they are just too busy about the issue in the site they are having a big problem
And i think they are still doing and fixing the problem. just keep calm.
Since the cex.io was one of the old exchange site and i think they don't like to break the trust from people.

Hope that you can be updated here .

Dear users,

We apologize for the negative experience you might have faced because of the delays. Our support and compliance teams are overloaded, and we are doing everything possible to hire new staff and get back to the normal operating speed. You can read more about this on our blog.

in that case, they should state it very clearly on their first webpage like index page and every deposit page that they are now overwhelmed please do not do bla bla bla for example dont deposit more than $1000 before support replies so that no one's money will get stuck.

last time the least email they sent me said that all my withdrawal will be suspended until they figure out what my and my parents' income source is. i sent they all tax documents immediately. and you guess how long they took to reply me: one month..... and only answered that they are busy, will solve my problem soon

it's so good i realized that i shouldn't keep trading with them long time ago. save my time a loot~  

Apparently they are overbusy with user requests because of high activity in the market. It's not only Cex.io who had issues over the past months. Take Coinbase, for example. Their service was absolutely unavailable for several days. http://www.forexnewsnow.com/forex-analysis/cryptocurrency/overload-bitcoin-exchanges-causes-strain-transactions/

Cex.io give a good offer and low fee for every transaction. you have choice the good one exchanger.

After 16 days finally they approved my account. But I still now have to verify Crypto Capital with them. Will see how long.

I have used CEX.io for a little over a month. About a week ago they took their "live chat" feature offline. At the same time, all my withdrawal requests to a VERIFIED payment card have been rejected, and I try every day. I've submitted several tickets without a single reply. And I know the problem is not with my bank because there is no evidence of any attempts to deposit funds, and they assure me there is no problem with accepting these kinds of payments...if they were ever initiated. My last successful withdrawal of USD to payment card was completed on June 1, 2017. Since then, their support is offline, and all withdrawal requests have been rejected.

I've also been waiting 14 days now for my identity to get approved. The customer support assured me it won't take longer than a month. So let's see.

This blows. I just want to use CryptoCapital, too.

Also their "live support" is never live and is always offline!

Don't trade on CEX!! you will be likely never able to withdrawal your fiat fund!!!

2 weeks passed away. still waiting. poor support. ^

I asked for the verification at cex.io 10 days ago and still waiting for them to approve it 

Your support is as good as it communicates to people, you can not give me explanations for the fiat withdrawal requests that have been waiting for more than 10 days and are still pending.

I have a question

Are you preparing for scam?
 

You have to ask about your country from them.
There are only limited countries allowed to use their credit/debit cards for to use on their site. You ask from them via support or from ant agent on this forum that if your country is allowed for card withdrawal then go for them as they are legit and if your card country is not allowed then you do not need to deposit your bitcoin to them.

Dear longCrypto,

I apologize for the inconveniences you might have faced. Actually, the status of a wire transfer at CEX.IO (your transaction history) means that all the procedures of a transfer have been completed at our end.

Once the funds are successfully sent from our account to a users it is marked as completed. We are unable to trace time for each transaction when it lands in your account this is the reason we take an account of moment when funds leave our account successfully.The processing at our end is usually done the very same day but the funds are passing through correspondent banks too, whose processing time may vary from bank to bank thus making it impossible to tell the correct deadline. Some banks may take up to 20 days, this is the reason in order to avoid misunderstanding we take an account up to 20 days.

But usually such transfers are processed faster and in rare cases only reach the maximum deadline.

I request for your understanding on this matter.

 

It was fine until I tried to Withdraw some USD. I paid $50 to withdraw a few $000's. 1 day later the status changed to 'Bank Transfer Completed'. Ok, great. I log into my bank account and no sign of the money and no pending transactions!

I opened a chat support call (that was good to see) and was told it takes upto......20 banking days...20 banking days ladies and gentlemen!

Here's the transcript:

longCrypto
How do I view the full details of a Bank Transfer/Withdrawl?
Chat started
David joined the chat

longCrypto
Hi

David
please be informed that you cannot view the mentioned details
Our Development team regularly checks the support forums for new ideas and suggestions from our community. If you have a feature suggestion - please post it here:
https://support.cex.io/hc/communities/public/topics/200082417-Feature-Requests

longCrypto
What? Seriously!
Why is that?

David
your withdrawal was completed from our side, funds were sent

longCrypto
Well my withdrawl says 'Bank Transfer Completed' but my receiving bank says their are no pending transactions, so what is the status of my transfer?

David
it might take up to 20 banking (working) days

longCrypto
So where is the money during these 20 banking days if you do not have it?

David
funds are being transferred to your account
you do not have to worry, it is impossible to lose the track of your funds, in modern banking system

longCrypto
David, you haven't answered my question. Do you have my money and if not, who does?

David
your funds were sent to your bank account
let me make an analogy for you
we've sent you a letter, but you still have not received it, basically it's "on the way"
if you want, we can escalate your request to our finance department, so they can provide you with the transaction details

longCrypto
I work in finance so I know it is always actually held by some entity. It is never 'on the road' or something similar. The moment it debits one account it credits another. So yes, please do escalate it so I can be informed of it's where abouts and the route it is going to take over the next 20 days. Thanks
20 banking days even.

David
We have escalated your request to our finance team and you will be contacted with a resolution as soon as possible.
Thank you for your patience in advance.

longCrypto
David, thanks for that. Do those 'transaction details' include where my money is? What payment bank current has my money and/or is dealing with the payment? This message never got through, the chat tool just said '...Reconnecting' i.e. David had already disconnected.

if you have credit card or debitcard and support system cex io
you can withdraw cex io to your card, and you can get money to your atm

A few months ago, I have requested my withdrawal from another payment processor to my debit card, they sent me the money to my debit card within 24 hours, but my bank hold them for about 20 days, and I received my money after 20 days to my account (card)

So in that case it will also depend on your bank, that for how much time your bank hold your money with them.

By the way Cex.io look a superb service with card withdrawal with lowest fees.