When will they fix Ledger Nano S firmware? - page 2.

Rath_

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Quote from: Pipdips on August 02, 2019, 01:05:55 PM

No, I did not hear about what happened with Ledger Blue. Can you explain?

Ledger Blue has a built-in Bluetooth which was supposed to be used by some apps. Yet, users are not even able to pair the mobile Ledger Live app with it; they have to use a USB cable. As far as I remember, Ledger employees mentioned that it might also allow users to interact with their wallet without having to use a computer. Right now, there is nothing you can do with that large screen. Oh, and it doesn't support as many coins as Nano X and Nano S do.

Don't get me wrong, I don't hate Ledger. They released a product which turned out to be a failure, charged a premium price and didn't release many software updates for it (at least they tried to do something).

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Quote from: Rath_ on August 02, 2019, 10:57:57 AM

I guess you haven't heard of what they did to Ledger Blue. Expensive piece of tech which in the end turned out to be a garbage.

No, I did not hear about what happened with Ledger Blue. Can you explain?

Quote from: Rath_ on August 02, 2019, 10:57:57 AM

Have you seen ColdCard?

It is good to see people suggesting alternatives to Ledger. Soon enough, hardware wallets should not be much more other than having a built in iPhone app. I am surprised that major retail stores like Best Buy do not yet commonly carry hardware wallets for sale.

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Quote from: The Sceptical Chymist on August 02, 2019, 10:45:19 AM

On the other hand, if Ledger promised an improvement or upgrade for the Nano S (which I recently bought as my first hardware wallet), they ought to follow through with it.

I guess you haven't heard of what they did to Ledger Blue. Expensive piece of tech which in the end turned out to be a garbage.

Quote from: Pipdips on August 02, 2019, 10:31:11 AM

What are the newer alternatives for hardware wallets? Certainly there are plenty of new companies with hardware wallets.

Don't expect these alternatives to be good. Trezor and Ledger are the most widely supported hardware wallets by third parties out there. Ledger supports many altcoins while Trezor has a different security model and doesn't have any app limit since it doesn't need any apps. Have you seen ColdCard?

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Quote from: Pipdips on July 31, 2019, 05:28:53 PM

I have a Ledger Nano S and I have contacted their support team multiple times about various issues and each time their reply was not a solution, they basically just say sorry but you need to buy the Nano X.

That's a lousy response, but it doesn't surprise me--this is what most companies do. Once a new model of something is released, the company gradually drops support for old models. On the other hand, if Ledger promised an improvement or upgrade for the Nano S (which I recently bought as my first hardware wallet), they ought to follow through with it. That's just good customer service.

Quote from: Pipdips on August 02, 2019, 10:31:11 AM

Sure, it's not that difficult to uninstall/reinstall the coin apps as required, but the point is that wasn't necessary... and now it is because they broke it.

I'd definitely like the device to be able to display more coins than it currently does. That, to me, seems like a pretty basic functionality that's missing. I get that you don't need to have all the coins you own displayed, but it sure would be nice.

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Quote from: HCP on August 01, 2019, 11:51:38 PM

I understand why people are upset about all this. Due to the "updates", Ledger have managed to make the Nano S functionally worse than when people like myself purchased it.

Sure, it's not that difficult to uninstall/reinstall the coin apps as required, but the point is that wasn't necessary... and now it is because they broke it. To then turn around and say "spend $$$ on our new model" is not an answer. That looks like "forced obsolescence" and trying to force your customers to upgrade and spend extra $$$ on something they may not need nor want.

Thankfully, I'm not really affected as I don't require more than BTC and ETH on a day to day basis. However, hopefully, Ledger will get around to rectifying this issue "properly", but I wouldn't be holding my breath to be honest.

Don't even get me started. I had multiple issues with Ledger Nano S that I will not mention at this forum, but it is clear that the Nano S product was not worth the price. Their company should refund people who complain about Nano S. Personally I urge caution if anybody plans to use Nano S for keeping funds in there and I am serious about that. Nano S was not well thought out technology. Ledger proved to me that they are a low quality company with short sited business visions and they were only looking for a quick buck. Their website looks decent but that is only facade.

What are the newer alternatives for hardware wallets? Certainly there are plenty of new companies with hardware wallets.

HCP

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I understand why people are upset about all this. Due to the "updates", Ledger have managed to make the Nano S functionally worse than when people like myself purchased it.

Sure, it's not that difficult to uninstall/reinstall the coin apps as required, but the point is that wasn't necessary... and now it is because they broke it. To then turn around and say "spend $$$ on our new model" is not an answer. That looks like "forced obsolescence" and trying to force your customers to upgrade and spend extra $$$ on something they may not need nor want. Undecided

Thankfully, I'm not really affected as I don't require more than BTC and ETH on a day to day basis. However, hopefully, Ledger will get around to rectifying this issue "properly", but I wouldn't be holding my breath to be honest.

Lucius

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Pipdips, Ledger is only promise to reduce in size ETH app, and they do that - but all of you who are complaining on number of apps installed in same time should know that Ledger Nano S is limited in hardware / storage size, and that new firmware is take some extra space. You also see that some users have up to 10 apps in same time, so it is possible to have more then two, but that number depends of app combinations.

It takes 10-15 sec to remove app and install new, and this is not delete your coins from device - but maybe we should wait new firmware and see will there be some positive changes.

For me is normal that companies improve their products over the years, they all do that. You can not buy phone, tv, pc or any other electronic device and use it whole life, most of devices will break over a period of 5 years.

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Quote from: o_e_l_e_o on June 25, 2019, 07:38:00 AM

Quote from: DdmrDdmr on June 24, 2019, 10:27:27 AM

I do get the feeling they will keep their commitment. We’ll see.

I get the opposite feeling. They promised to fix this months ago, and we not only has it not been fixed, but Ledger seem to have gone totally quiet on the issue. Their support pages even suggest buying another device as a potential solution.

I love my Ledger, and the space issue doesn't bother me because I don't care about the majority of altcoins, but their response on this has been poor at best. It does feel like they are trying to force users to buy the Nano X.

Unfortunately - I whole heartedly agree. I have a Ledger Nano S and I have contacted their support team multiple times about various issues and each time their reply was not a solution, they basically just say sorry but you need to buy the Nano X.

I have asked them for a refund and they say no. The Nano S was like a tester, almost like they should have been free. It was over priced when I bought it. So alright whatever, I will just not buy anymore products made by Ledger. I will not recommend their company to anyone either.

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Quote from: joniboini on June 28, 2019, 11:15:45 PM

I'm one of those people who can't manage to install more than 2 apps. Looks like I'll need to buy Nano X soon if I still want to have a hardware wallet that supports multiple coins, especially because most of my alts are moving to their mainnet soon.

Why go for buying a new product when they promised to fix the Nano S? It is just what they want. Just buy a new wallet every 2 years, pfft.

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I'm one of those people who can't manage to install more than 2 apps. Looks like I'll need to buy Nano X soon if I still want to have a hardware wallet that supports multiple coins, especially because most of my alts are moving to their mainnet soon.

Pmalek

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@Lucius
Your hyperlink needs a bit of editing. Clicking on it opens the following, https://www.reddit.com/r/ledgerwallet/comments/bpv3m6/nano_s_only_has_space_for_2_apps/[/url
Please remove the [/url part at the end and than it will work Wink

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Quote from: dogtana on June 27, 2019, 01:47:26 AM

Iota and Ada.

This is strange, I see user on Reddit who have ETH, IOTA, NANO, ICX, so problem is probably in Ada app which is to big. I think you should write to Ledger support and ask them about this, since they claim 3 is minimum number of app at the same time.

I also see post from user who managed to install 10 Apps at the same time : BTC BCH BTG PEERCOIN ZEC ZEN LTC DGB KMD RIPPLE

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Iota and Ada.

HCP

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Quote from: dogtana on June 26, 2019, 11:21:38 AM

I have everything up to date. Only able to keep two apps.

Which specific two apps are you using?

dogtana

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I have everything up to date. Only able to keep two apps.

o_e_l_e_o

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Quote from: Lucius on June 26, 2019, 05:33:16 AM

Time simply run over everything, hardware wallets are not exception - smarthphones 3 years ago vs today is one of the examples

I take your point, but it is a bit of a false equivalence. Older phones become out dated simply because new ones start out performing them, they don't become inherently worse.* The Nano S used to be able to hold 10+ apps at once. If it still did, people wouldn't be complaining just because the Nano X can hold many more. The fact is the Nano S now struggles to hold 4.

*Unless you own an iPhone, because Apple are scumbags and do throttle older models to force users to upgrade.

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Quote from: o_e_l_e_o on June 25, 2019, 07:38:00 AM

I get the opposite feeling. They promised to fix this months ago, and we not only has it not been fixed, but Ledger seem to have gone totally quiet on the issue.

But they fix ETH app (reduced in size), and they write that Nano S is limited in storage and that there is not enough space for some extra changes. Latest firmware (1.5.5) is probably take some extra storage, but I never see problem with number of apps which can be installed at the same time. Users need to pay attention on app combinations and in most cases they will be able to install more than 3 app in same time.

We can not say for sure is Ledger is playing game "new is better then old", or Nano S is just limited by hardware to be on the same level as before.

Time simply run over everything, hardware wallets are not exception - smarthphones 3 years ago vs today is one of the examples, but I do not see that people complain because Samsung, Apple or Huawei release new models every year. If someone can buy a new phone every 1-2 year, I do not see why problem is in buying new hardware wallet which is ten times cheaper then new iPhone or Samsung Galaxy.

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Quote from: DdmrDdmr on June 24, 2019, 10:27:27 AM

I do get the feeling they will keep their commitment. We’ll see.

I get the opposite feeling. They promised to fix this months ago, and we not only has it not been fixed, but Ledger seem to have gone totally quiet on the issue. Their support pages even suggest buying another device as a potential solution.

I love my Ledger, and the space issue doesn't bother me because I don't care about the majority of altcoins, but their response on this has been poor at best. It does feel like they are trying to force users to buy the Nano X.

Lucius

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Quote from: dogtana on June 24, 2019, 12:57:17 PM

I am only able to keep 2 apps on my Ledger Nano S and I am not happy about it.

From what I see on link you posted in OP, is that user can have at least 3 app in same time, and if you pay attention on app combinations you can have 7 apps in same time.

For example you can have 7 apps in this combination : BTC + ETH + XRP +BCH + LTC + DASH + ETC or BTC + XRP +BCH + LTC + XMR + DGB +KMD. You can read more about app combinations here : Manage device storage.

If you use ETH, did you remove old app and install new which is reduced in size?

Pmalek

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I have 4 installed apps at the moment.

Have you checked the versions of your installed apps?
Connect your Ledger, navigate to the corresponding app and compare the version on-screen to the newest version that you can see in the Application Manager in Ledger Live. If you are missing a few updates just uninstall and reinstall them and see if that fixes anything.

Topic: When will they fix Ledger Nano S firmware? - page 2. (Read 660 times)