I am glad that they atleast sent a couple of emails in the last 7 days to keep us somewhat updated. But yeah their phone support is dead, nobody picks up the phone. Email support is dead too, nobody replies.
I use Coinsecure more than any other exchange but lack of support over phone & email is becoming a point of concern. In case of any issue, I don't know whom to ask for help.
Topic: Why Coinsecure delaying BTC/INR withdrawal ? - page 2. (Read 4510 times)
Not just withdrawal but inr deposits are also delayed. And their customer support is zero. Phone lines always busy. No ETAs anywhere. App is dead slow.
Benson, I requested INR withdrawal 48 hours ago and still haven't received anything. I sent an email inquiry yesterday but no response so far.
I understand you guys are facing serious server overload issues but atleast inform your customers via email when they can expect their withdrawals or deposits to go through. It's very unnerving to wait for days without any heads up when it used to take just hours in the past. Keeping customers in the loop should be of utmost important for any business or else how will the trust build up?
I understand you guys are facing serious server overload issues but atleast inform your customers via email when they can expect their withdrawals or deposits to go through. It's very unnerving to wait for days without any heads up when it used to take just hours in the past. Keeping customers in the loop should be of utmost important for any business or else how will the trust build up?
Well CS already did twice email inform to all customers , i wonder that you didn't get notified about this . They already sent mass email to all customers one day ego about the delay and reasons .
I got the mass email regarding the server load issue and that their trading platform would be down for a few days. It also said all withdrawals will be processed within the next 24 hours but clearly that didn't happen since many of us are still waiting. They should send another follow up email regarding the delay and provide a fresh estimate. An email stating that "We have processed withdrawals till XX-MAY-2017 so far" is all it takes to calm frayed nerves. Most international online businesses do that when there are unexpected delays.
Benson, I requested INR withdrawal 48 hours ago and still haven't received anything. I sent an email inquiry yesterday but no response so far.
I understand you guys are facing serious server overload issues but atleast inform your customers via email when they can expect their withdrawals or deposits to go through. It's very unnerving to wait for days without any heads up when it used to take just hours in the past. Keeping customers in the loop should be of utmost important for any business or else how will the trust build up?
I understand you guys are facing serious server overload issues but atleast inform your customers via email when they can expect their withdrawals or deposits to go through. It's very unnerving to wait for days without any heads up when it used to take just hours in the past. Keeping customers in the loop should be of utmost important for any business or else how will the trust build up?
Well CS already did twice email inform to all customers , i wonder that you didn't get notified about this . They already sent mass email to all customers one day ego about the delay and reasons .
Benson, I requested INR withdrawal 48 hours ago and still haven't received anything. I sent an email inquiry yesterday but no response so far.
I understand you guys are facing serious server overload issues but atleast inform your customers via email when they can expect their withdrawals or deposits to go through. It's very unnerving to wait for days without any heads up when it used to take just hours in the past. Keeping customers in the loop should be of utmost important for any business or else how will the trust build up?
I understand you guys are facing serious server overload issues but atleast inform your customers via email when they can expect their withdrawals or deposits to go through. It's very unnerving to wait for days without any heads up when it used to take just hours in the past. Keeping customers in the loop should be of utmost important for any business or else how will the trust build up?
Coinsecure still down... even their mobile app is damn slow.. just loading...
If you keep going down like this for days after taking lakhs or crores of users' money, you will face difficult regulatory issues and it will be bad for Bitcoin in India. You are doing Bitcoin a disservice in India with these down times. Why can't you put extra investment/money and fix it once and for all instead of trying to get the bare minimum all the time? When you run a website like this doubling the servers is probably the minimum upgrade you can get.
You save a few thousands on your servers but lose lakhs from customers going to other trading sites.
You save a few thousands on your servers but lose lakhs from customers going to other trading sites.
The site is offline most of the time now,when ever i try to log in the site is really slow and on refreshing it says that the site is under maintenance,what is going on ,i guess it is simply because we are seeing more traffic into bitcoin sites even in India,hope you will upgrade your servers to handle the traffic.
We doubled on servers last week and the loads increased almost immediately.The only other option is to scale horizontally now, and all we are managing to break is 5-20ms per day.
Its very slow at the moment. But will definitely be resolved. Just hate that its happening when prices are sweet.
Not even going to try to speculate on this till it happens
But most opinions being shared point to a positive verdict.
I doubt a total ban, but we are expecting painful KYC and more disclosure clauses to come in.
The site is offline most of the time now,when ever i try to log in the site is really slow and on refreshing it says that the site is under maintenance,what is going on ,i guess it is simply because we are seeing more traffic into bitcoin sites even in India,hope you will upgrade your servers to handle the traffic.
We doubled on servers last week and the loads increased almost immediately.
The only other option is to scale horizontally now, and all we are managing to break is 5-20ms per day.
Its very slow at the moment. But will definitely be resolved. Just hate that its happening when prices are sweet.
I understand your problem.... But its make a bad intention about coinsecure for all members.
Sadly CS is the most used BTC Exchange in India . Load is most on them , but kudos to CS that they still provide best rate and fees to their customers . I also hate to wait but we have to wait until this fixed , as benson mentioned it should be sorted asap .
The site is offline most of the time now,when ever i try to log in the site is really slow and on refreshing it says that the site is under maintenance,what is going on ,i guess it is simply because we are seeing more traffic into bitcoin sites even in India,hope you will upgrade your servers to handle the traffic.
We doubled on servers last week and the loads increased almost immediately.The only other option is to scale horizontally now, and all we are managing to break is 5-20ms per day.
Its very slow at the moment. But will definitely be resolved. Just hate that its happening when prices are sweet.
Any news about the legalization stuff going around in India.Will the government pass new laws to regulate bitcoin and other alt coins.
The site is offline most of the time now,when ever i try to log in the site is really slow and on refreshing it says that the site is under maintenance,what is going on ,i guess it is simply because we are seeing more traffic into bitcoin sites even in India,hope you will upgrade your servers to handle the traffic.
We doubled on servers last week and the loads increased almost immediately.
The only other option is to scale horizontally now, and all we are managing to break is 5-20ms per day.
Its very slow at the moment. But will definitely be resolved. Just hate that its happening when prices are sweet.
I understand your problem.... But its make a bad intention about coinsecure for all members.
Still not received.. Planning to give a police complaint
When did you requested withdrawal ? And seriously a Police complain for it ? when CO Owner of CS itself giving info here time to time , SITE IS UP NOW By the way .
Last friday 11am... i need a urgent money
you can use CS site from Mobile and transfer your bitcoin to other wallet and cash out if you have urgency . Its not that hard .
Even mobile app is not connecting.
The site is offline most of the time now,when ever i try to log in the site is really slow and on refreshing it says that the site is under maintenance,what is going on ,i guess it is simply because we are seeing more traffic into bitcoin sites even in India,hope you will upgrade your servers to handle the traffic.
We doubled on servers last week and the loads increased almost immediately.
The only other option is to scale horizontally now, and all we are managing to break is 5-20ms per day.
Its very slow at the moment. But will definitely be resolved. Just hate that its happening when prices are sweet.
Still not received.. Planning to give a police complaint
When did you requested withdrawal ? And seriously a Police complain for it ? when CO Owner of CS itself giving info here time to time , SITE IS UP NOW By the way .
Last friday 11am... i need a urgent money
you can use CS site from Mobile and transfer your bitcoin to other wallet and cash out if you have urgency . Its not that hard .
bro i requested for INR
Still not received.. Planning to give a police complaint
When did you requested withdrawal ? And seriously a Police complain for it ? when CO Owner of CS itself giving info here time to time , SITE IS UP NOW By the way .
Last friday 11am... i need a urgent money
you can use CS site from Mobile and transfer your bitcoin to other wallet and cash out if you have urgency . Its not that hard .
The site is offline most of the time now,when ever i try to log in the site is really slow and on refreshing it says that the site is under maintenance,what is going on ,i guess it is simply because we are seeing more traffic into bitcoin sites even in India,hope you will upgrade your servers to handle the traffic.
Still not received.. Planning to give a police complaint
When did you requested withdrawal ? And seriously a Police complain for it ? when CO Owner of CS itself giving info here time to time , SITE IS UP NOW By the way .
Last friday 11am... i need a urgent money
Still not received.. Planning to give a police complaint
When did you requested withdrawal ? And seriously a Police complain for it ? when CO Owner of CS itself giving info here time to time , SITE IS UP NOW By the way .
Over 4 days have been passed, funds still not deposited into my bank, customer care over phone have no clue either, they keep repeating the same thing "it will be done by end of the day" but when i call again in evening they say it will be done tomorrow.
I must say Coinsecure really loosing faith and giving poor services now a days to it's customers. If this thing will continue for few more days then i have to switch to other exchanges like Zebpay and Unocoin which are giving much better customer services.
I must say Coinsecure really loosing faith and giving poor services now a days to it's customers. If this thing will continue for few more days then i have to switch to other exchanges like Zebpay and Unocoin which are giving much better customer services.
Can you mail me your user email id?
Will check with banking on the delay.
Give me till this weekend, big fixes coming up.
I was away this weekend but seems like CS down over 2 days now . Well Benson at least you guys need to send out email to all customers before any more panic happens . CS is known for the fastest withdrawal and i hope it come back to its position soon enough . More delay cause more panic cause of bitcoin price rise and volatility in this moment . Can we access our accounts via Mobile APP of CS ? where is the link of CS App ?
https://play.google.com/store/apps/details?id=com.coinsecure.bitcoinexchange&hl=en
Give me till weekend, doing everything possible to handle the load.
Sending mail in a bit to customers as well.
Over 4 days have been passed, funds still not deposited into my bank, customer care over phone have no clue either, they keep repeating the same thing "it will be done by end of the day" but when i call again in evening they say it will be done tomorrow.
I must say Coinsecure really loosing faith and giving poor services now a days to it's customers. If this thing will continue for few more days then i have to switch to other exchanges like Zebpay and Unocoin which are giving much better customer services.
I must say Coinsecure really loosing faith and giving poor services now a days to it's customers. If this thing will continue for few more days then i have to switch to other exchanges like Zebpay and Unocoin which are giving much better customer services.
Can you mail me your user email id?
Will check with banking on the delay.
Give me till this weekend, big fixes coming up.
I was away this weekend but seems like CS down over 2 days now . Well Benson at least you guys need to send out email to all customers before any more panic happens . CS is known for the fastest withdrawal and i hope it come back to its position soon enough . More delay cause more panic cause of bitcoin price rise and volatility in this moment . Can we access our accounts via Mobile APP of CS ? where is the link of CS App ?
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