I agree with you, but we can't forget that as new altcoin creators do on this forum, casino guys are the same thing: in the first few days they are very active on the forum, but after months they disappear from the forum and claim that they are very busy, It's always like that
There are obvious exceptions to this rule of course. Reputable casinos that sprang from this very forum always have staff or representatives that still answers to questions up to this day whenever they have the time. They still engage with the community and gather feedbacks whenever possible. These same casino guys can also be found on their respective chatboxes on their platforms, so there will always be a way to contact them. And they will answer too, based on my experience.