Topic: wintomato.com - SCAM (confiscated withdrawal, awful support) (Read 711 times)

You do not need unnecessary font formatting like making it bold, larger font, coloring the font. Just post with normal formatting. It helps to read and also encourage to engage in discussion.

What you said are just words, would you please create a scam accusation against the service if you are a real victim. Make sure to present evidence otherwise it's just waste of time.

dude, as I said before, present your evidence to support your claim.

anyway, it's up to you whether to add your evidence or not I am just informing you that most likely no one will support your claim or even be interested as long as you fail to present your evidence. also, I am quite surprised that your account was not banned yet despite plagiarising parts of your accusation on your scam accusation thread.

be careful playing on wintomato
Many have been affected by this site's fraud

---

it's just your alibi

the dealer will cheat to do everything to take your balance and cannot be withdrawn like other gambling sites
Look for a gambling site that doesn't cheat its users

The account of this user has been banned for having multi accounts, and he was conducted deposit bonus farming, when we identified his actions account was frozen;

I remember your thread. I know I posted in your thread questioning how wintomato knew who you are but that doesn't mean I support or believe what you say. anyway, you know if you could just provide evidence proving your claim you'd have the community's support but after a month you still fail to provide the necessary evidence to support your claim.

yes wintomato.com is scamer warning

I have watching this thread even though I didn't replied before, but since he left me with negative feedback without contact me first, so he's forcing me to reply in this thread.

If you have suspect he's using bot activities, why you let him to withdraw his money? while the third attempt you don't want to let him to withdraw, if you're believe your system are good enough to detect an abusers, don't let him to withdraw!

The images you provided above didn't tell anything if he was abusing your faucet, more over you didn't even stated it on your TOS!

However the tag have revised from negative to neutral since the @OP is inactive and there's no update anymore from his side.

Thanks for interesting advises !

I informed you about the existence of this scam accusation against your casino on 7 February. You were on the forum that day because I saw you online.


A week later, I posted in your ANN thread again mentioning the scam accusation and asking if you can share your side of the story:

He doesn't have to. He most probably just registered to inform the community and make the scam accusation thread. He isn't the first one to do something like that and he won't be the last one.

If that's true, you have to prove it. Just saying it doesn't make it true. Post some proof to convince the community he is a faucet abuser. I think that's the only way to remove your negative trust rating.

it's not about bias.

I am only trying to show you why you now have that negative feedback stuck on your profile over an issue which could have been resolved within a couple of days after the accusation was created. Try sending PMs to the people who left you negative feedback and ask them to look at your response and see if they can reconsider the feedback, but It's not a guarantee that they will change it.

Ok, fine,  if you thing that late response is solid ground for scamming acquisition, but I think that, there is a bias issue;


The website is used by thousands of players every day and none of them accused us in anything;

Thanks

He created an account on February 03, 2022 the same day he posted the accusation. So it's self-explanatory that the person only registered to make an accusation, which I have seen so many members do. He also did try to wait all the way through Feb, March and April 17th, where were you during all that time to counter the accusation?

It's your fault you had to wait until he was last active on 17 April to respond to the accusation 3 days later

He probably gave up on waiting and logged out for good.

And also due to your slow response, it seems you may never have this issue fully resolved.

Hello again !

And still you believe that he is organic user?

This guy has never come online after the fake accusations;



And due to his allegations we have red flag on our thread that' not fair !

The slow replies are going to harm your reputation here if you are not aware. I wouldn't want to imagine getting a problem when using your casino only for me to have to wait for over 4 weeks to just get one response.

My suggestion is at least get a representative who is in charge of monitoring all issues that come up and give appropriate response where necessary.

Thanks for your reply, I personally missed this typic, because we are engaged in site performance upgrade staff and when I spotted the issue was too late , but the user who reported us never came back here ... he was part of bot farmer group and his account was banned the amount has never been confiscated and he could withdraw most winnings ...

Nice to see that you are here to explain this situation. I am not sure how you say that support and Moderator tried their best because the Wintomato representative responded here after two months of creating the accusation. Even they are unable to explain the situation. You may have noticed that a DT member has tagged your account. You have answered this thread but didn't quote or mention any of them, so I guess they didn't get the notification yet. Try to knock them in PM regarding this matter and you can ask them to review this thread.

@Jawhead999, OP is also inactive here. But, Based on Wintomato's response, It looks reasonable to ban his account. I am not sure if any casino wants to ruin its reputation for such an amount.

Hello Again,

I am Poliperhonet, the admin of wintomato.com;

We are sorry for the late reply, as we were engaged in amazing updates which will be released soon;

Before moving to the case, would like to point out that we are one of the rare exemptions among many casinos, which lets the users to withdraw winnings from faucet;

Regarding this case: This user made deposit 500 DOGE and requested the withdrawal of 6000 DOGEs and we approved his big withdrawal 6000 DOGE:

https://live.blockcypher.com/doge/tx/40201cda3d63f86da2cfaca4a7665ede7457ff9dc3e79bf9beb298c83b378b01/


After the withdrawal the user had remaining balance of 164 DOGE and he was banned, the reason for ban was lately identified tricks (bot farming activities) he used for gaining the funds, only after approval we identified that his 6000 DOGE withdrawal was also gained though the combination of bot farming activities;

So he is blaming us that we are scam casino when he could withdraw and get approval for 6000 DOGE and only later we identified bunch of BOT farmers (around 1000 players) among them this user was also identified;

His initial request was rejected as our fraud detection system paused the transaction and he could make withdrawal on the second attempt (TX link: https://live.blockcypher.com/doge/tx/40201cda3d63f86da2cfaca4a7665ede7457ff9dc3e79bf9beb298c83b378b01/ ) Does this give him right to call us Scam Site?

1. In most 99% cases  the withdrawal is automatic for the users who have solid reputation, and only in rare cases manual approval is required by the admin;
2. His amount has not been confiscated but his account been banned;
3. Mods and support do their best to reply all questions and comments, but when the user is suspected in bot farming activities there his account is reviewed by admin;

No matter how many people trusted you guys or not. 1xbit is a known scam casino, Still, a lot of players trusted them. That's why they keep doing business in the market.


I don't think they can reveal it. I am also a moderator on another platform. It's forbidden to share how we detect bot activities. It could be the time difference between bet and faucet claims. As far as I know, They have an unlimited faucet. So, What they mean is, The OP created a bot. It's claimed Faucet and bet on Big payout, Claim again and bet again. The Bot repeats the same process until it hits a winning bet on the higher payout.




I didn't look at their Terms. But, Whoever the casino offers faucets, They don't allow faucet Farming and Faucet abuse. Using a bot to claim a faucet and hit bet automatically then claim the faucet again using a bot can be considered a Faucet abuse.

Obviously no one will say your casino is scam since they're played on your casino (though I don't know it's real visitors/players or bots). I also pretty aware of chat rules on every casino, you can't attack/say bad words about the site and you could get muted/banned for doing that.

You should explain the images you attach above and if possible you can add another proof to show us about the bot usage. However your TOS also not really clear enough, I don't find any rules about faucet or bot usage.