Topic: wintomato.com - SCAM (confiscated withdrawal, awful support) - page 2. (Read 721 times)

Our website is trusted by thousands of players, you can visit and ask in the chat room everything is open;

We agree with you our response was late this happened due to technical error;

I don't understand how this is proof that it was a bot.

I see faucet claim, lose the claim on 2 dice bets, repeated 3 times.  Is there some timing aspect or something that proves it was a bot?

2 Months+ and you decided to respond to the accusation today?

I agree with the negative feedback left on your profile. Judging from the screenshot and how you took long to respond. Your support is so poor and no one should put their money into your casino.

I might also add my negative feedback because of your actions.

i do agree that this kind of situation should be resolved in prompt manner. because people are watching and they will think of something fraudulent if you haven't given your side as early as possible. now, the OP may not respond here as he may already forgot his case and moved on. try to be early in resolving issues next time. the OP is right, the support is awful if you look at this case.

You may be right but can you point us to the exact rule in your terms and conditions that you believe this player violated! I may be wrong but I read the T&C and didn't find any thing related to the use of faucet or that prohibits the use of bots.

Having provably fair games doesn't mean anything if you will seize users' funds without a valid reason.

Also, this thread was created few months ago and OP contacted you via your official email, so what took you so long to respond?

Even your explanation makes sense, But where were you have been for the last two months? I have knocked the admin about it and told him that there is a scam accusation. Let's say you are right, Then why you have released his other withdrawals? Try to convenience the DT who has left negative feedback on your profile. I am not sure if they will trust you after two months.

Hello,

Your account was engaged in bot farming activities, which assumes gaining funds from bot actions, the action is simple: the user requests faucet and makes monotonous, high payout bets;

Before the deposit you gained substantial amount, around 2000 DOGE coins and then made deposit to cover your bot farming activities;


This is the screenshot of our fraud detection system which visualizes the activities (tap stands for the faucet and Dice stands for the single bet), which were tens of thousands:



And after BOT gained , you made deposit to hide your past actions ;


We are one of the most generous casinos, as we accept withdrawals even if the user wins from the faucet, but we have zero tolerance to the BOT faucet farmers who try to cheat the system; 

Don't try to mislead the community , we have instant deposits  and withdrawals and 100% provably fair system;
 

WTM

Yes, I created the flag and added the link to OP.

Thanks for keeping the right way in your life. This evokes respect and returns some hope.

have you created the Flag already? If yes, Edit the OP And Include your Flag link on the OP so it help's everyone to look and support/oppose the Flag. I am not a DT member. I don't know if my support/opposes worth anything. But, I will keep doing the right thing even if doesn't matter.
Their Admin Anil was my friend. But, if his casinos doing shit like this, I won't support his casino. I will always be on the right side. No matter if he is my friend or enemy. Even if my enemy does right things and my friend does wrong. I would support my enemy. Anyways, good luck mate. Hope you will get a solution since this is not that big amount.

Done. Thanks for your support!


Thank you, I will try.

Well, As far I know. Wintomato is a Sister casino of Casinoroyale.bet. Casino royale had a few Scam accusations before. You may check it from here.

"Scam Warning" (WITH PROOF) www.casinoroyale.bet proved not provably fair -
i got scamed by casinoroyale.bet
(Scam Alert) www.casinoroyale.bet is a scam casino


About this one, I guess Moderators doesn't have a back-office and they work like a middle man. I don't know if it's true. But, moderators are mostly hired just to manage the community. At least wintomato and Casino royale doing this. I guess Moderators doesn't have access to users' data. So, They are unable to help you. Based on your post, I can say this is a shady scam attempt. No matter how much is the amount.

I can suggest to you one thing, I don't know who is the Goldenberg is. But, The casino owner is Anil. He was my good friend. I don't have had communication with him for the last 8-9 months. I guess sharing personal information is not allowed here. But, I can share the owner's Telegram handle. You can knock Anil on Telegram @anil56380. If support is not responding. You can tell him about this. Good luck.

The first withdrawal rejected due to bot farming activities and the third is because pandora faucet farming, just like you said above it's doesn't make sense they've rejected your first withdrawal but they still allow you to withdraw in the second time, while the third they suspect other problem from your account.

They did mention the minimum withdrawal is € 10 and the withdrawal should be made in original address. But the second withdrawal you're using different address and they allow it, also 164 DOGE is above € 10(around € 19).

I don't even find any faucet or rains rules in their TOS [1] they also doesn't explain what does the bot farming and pandora faucet farming under your account. They're failed to address the issues and have poor support, it's worth to leave a tag and flag.

You can add flag type 1 on his account, I'll support it.

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[1] https://coinfolk.net/topic/476/t-c-english?lang=en-US

Done. Thanks for the advice.

The admin from their thread was last active Dec 2021.
Maybe if you are able to contact them thru chat in their site, provide this scam accusations link.
So they know they have existing accusation thread here. And they may resolve your case fast.
Because they don't want people to think negatively on their site.
And there are so many gamblers here in the forum. It is not their best interest not to close your case.

Hey, guys. I'd like to warn you all not to play on wintomato.com ever. This site is a scam without proper support and it's going to be a waste of both your time and money.

ALL PROOFS ARE HERE:
https://imgur.com/a/ziEki1o

HERE IS THE STORY:
On January, 6 I made my first deposit on wintomato.com of 500 DOGE (screenshot available with the link above)
https://dogechain.info/tx/c7b018aac2cb5db9caae84e9c871099580b34e4924f1544d8a3e131f5b7123ec

On January, 22 I made another deposit of 0.085 BCH:
https://blockchair.com/bitcoin-cash/transaction/6cb2110745e4d99e5fc11fece7b7a62d8f2005cdcee119ccd00d861422fc10f4

With luck and skill, I managed to make my initial 500 DOGE to around 6000 DOGE in the next 17 days.
Then, on January, 23 I requested my first withdrawal of 6249 DOGE. After a few hours, my request was rejected by "poliperhonet" (guess it's their admin) with a comment "bot farming activities" and my DOGEs were returned on the account's balance. Since I hadn't performed any of these "activities" I decided to seek justice and to fight for my rights. So, I wrote to the chat moderator and after another few hours of debates, he asked me to make another withdrawal request. I requested then 6000 DOGE and after 40 minutes it was processed by our old friend "poliperhonet". But the story does not end on these good news.

Since I had some DOGEs left on my account's balance and my playing strategy started to twist, I decided to withdraw the rest of 164 DOGE.
On January, 27 I requested a withdrawal of 164 DOGE. Next day I found my withdrawal declined and all DOGEs "confiscated" with a comment "Pandora Faucet Farming". This time they didn't return the requested amount back to my account's balance but simply confiscated it. Of course, I wrote to support again. After 3 days of exchanging messages with a moderator, he finally told me to send an email to their official support address, because they were somehow unable to solve my issue via chat this time. Clearly, there was no logic in such behavior, since my first cashout problem was successfully solved within the chat conversation. I guess, the reason of why all of a sudden it became impossible to solve my current problem in the same way, will remain a mystery.

Anyway, on January, 30 I did send an email with all the explanations to their support. The exact email content is shown on one of the screenshots available with the link to proofs I've posted above.
To the day, there is no response to my email.

Since I didn't receive any response via email, I wrote to the chat moderator again. After another dozen hours he answered that my DOGEs will not be returned and if I need more explanation I should contact support. His exact answer is also available on the screenshots above.
Of course, I didn't write another useless email because of 2 reasons:
- I still didn't get any answer to my email, so why write another one?
- I don't need their "explanations", I need my money. They never provided me with any explanation regarding my first initially rejected withdrawal, neither did they explain to me why they decided to pay it after all. Guess they just were hoping that I will forget about it. And after they got to know that I won't, they simply confiscated my second WD.

RESUMING all this, I can make some bulletproof conclusions:
1) Administrators of casino wintomato.com are lying to their customers by ensuring them that "the withdrawal process is fully automated". Of course, withdrawals are not "instant" as casino administration claims it to be.
2) wintomato.com can confiscate your crypto instead of processing your legitimate withdrawal request. Just because they can. No fair reason takes place, no explanations, no proofs of player breaking the rules.
3) Poor support: moderators seem to be completely useless in serious questions like withdrawals. Seems like they are playing a middlemen role and just pass your message further to the administrators. Email support does not answer more than 5 days already.

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SCAM.

P. S.: Their representative's account is wintomato and you can check his trust summary here: https://bitcointalk.org/index.php?action=trust;u=3346646