Topic: Winz.io confiscated winnings after a sudden change in T&C. - solved (Read 270 times)

Congratulations on getting back your refund! A problem shared is a problem solved. You took a bold step by bringing your complaint here for fast attention, for which you were given a good and excellent treat. This platform has been able to resolve many cases between casinos and their members, with both parties present here as registered members too, and the casinos here know the relevance of this platform in the online casino industry and, as such, would want to maintain their relationship with the platform and the registered members here.

As we all know, there are other aspects of this platform that you would find interesting if you made the time to go through them for yourself. Nevertheless, as your case has been resolved successfully, it would be nice if you locked this thread to avoid spamming.

Looking at some of the messages you have had with winz support, I think this is a simple matter to handle!

Whatever funds are available on your account, let them allow you to withdraw and thereafter inform you that the account will no longer be accessible as they will no longer be providing a service to your country and not how it has been done, hope their forum representative gets this resolved ASAP.

5X being a return on capital is a good investment, but I don't think they would limit a player this easily as in the long term a player could play with emotions and end up getting on a losing run, and before you know it you are chasing your losses..unless Winz is considered a small gambling platform to target such small amounts

Waiting for the secret recipe as well

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Edit:

Good to read that funds were returned, might as well lock thread and change title to solved @rafanaldo7

Hello again.
I wanted to inform you that, as announced by winz.io on CG, all amounts due have been refunded.

I would like to thank the forum members for expressing their opinion in this post, because the casino representative was certainly also following this thread and both the topic on CG and here on bitcointalk made the casino reflect.
I think that without you we would not have been able to resolve this matter positively.

Thanks again 
Regards!

You understand this part wrongly. They're claiming that they'll do their best to notify their users of a change through email on the referred ToS. However, that's not the case for this one, they did not send any email regarding this change. As can be seen by OP's statement below, as well as implied on their reply on CG that I snipped below it,

This happened when casino doesn’t notify all affected players for the change of terms while they keep allowing players to play. They are using this update as trump card when player win huge amount because they can check that the user account was created before the updated ToS while they decided to confiscate now that player possibly on profit.

This issue is already marked as resolved on the casino guru. OP should lock this thread already.

Winzo casino so far to the best of my knowledge have been a good casino and there have not been any complaint about them in the past so I am curious as to why this happened. If it is the reason that they got OP country restricted from their casino based on regional laws, then i must say that is the right step they have done by restricting the country so as to safeguard their casino from legal actions and announcing and making a refund to members from those affected countries with their casino was a good move to have been done by them.

As I checked the previous posts I saw some comments with captured clause from the terms and conditions of the casino as to change of policy. That section is quite alright if they had done accordingly to what they have said  by sending email across to all their members for immediate actions as it bother their membership of the casino. Maybe OP had no knowledge about their email or possibly he did not check his or her junk box for confirmation. It is nice both parties resolved amicably to settling their scores and differences.

1. The casino does not not wanting him, he's just happen to be a resident of a country that's used to be allowed but then became restricted on the policy updates.

2. Winz.io did well and fair for this issue by returning OP's winning and commited to improve their announcement system.

This is what they should have done in the first place instead of pulling rope, but finally common sense prevailed. It's good OP persisted in the CG thread because the ton they used to respond to him. It was as through they were blaming him for their mistake and didn't want to even make any additional refund

I wonder what happened to the other similar complaints because the cases seem to have not a conclusion before they were closed.

If he deposited the minimum required amount of fund in the site to play the game then they have no excuse to freeze or stopped his account. Or he deposits $10 which is the requirement for many casinos this days and win big then they have to pay him and allow him to withdraw his money and if they don't want him to continue with them then they should pm him and explain things to him and stop him instead of banning him suddenly like that.

From the evidences the op presented here, I don't think winz.io did well for this issue. I take winz.io as one of the best casinos in the forum so if they do one kind, they might lost their trust from me. They have to be fear in their dealing with participants and their clients.

Wow this is certainly a great outcome for OP

Must say i am honestly surprised as i didnt expect this to be resolved so quickly and in OP's favor

Would request him to confirm and update thread title accordingly. Congrats!

Umm... did you read the thread or were you just reading the title and made your post? The sudden change being referred here is a georestriction.

Poland used to be allowed region, but then after OP registered, it's one of the excluded region, and thus OP's winning was [used to be] cancelled. OP was well aware of this change because his account got suspended. Amuse us and tell us how exactly could someone work by this new policies, to readjust and comply completely, instead of raising a dispute because it's not acceptable anymore?

And if you bother reading above, just two post above yours, you'll learn that the casino acknowledged this error from their side, and technically "go low with their terms" because they're kinda the "wrong" one here.

I'm glad to hear this, reading their response on casino.guru looks like they are admitting that they need to improve the way they communicate to their gamblers regarding changes that might happen on the gambling site.

@OP, holydarkness has mentioned please update us once you are able to successfully withdraw your funds from the gambling site.

the OP didn't know that a change on ToS had occurred, he only found out once his account got blocked and the withdrawal of his winning got declined by the gambling site.

Somethings needed to be clarified here, you already mentioned after they made some sudden changes in their terms and conditions, why not you work by the new policies than going by what has been unacceptable anymore, if we are actually following through the updates from these gambling platforms, we may not have issues with them, for the fact that you are well aware for this change alone calls for you to also readjust to their new policies and comply completely with them, they cannot go low with their terms just to please one person when others are doing well with these same changes implemented.

Oh! This is great!

I've been reading this thread in silence, waiting for Tomas' reply on CG before deciding what to say. Earlier today, the progress on CG was still waiting for their mediator to made a response. It seems Winz made a good decision and realizing their mistake. They  also seemingly learned from this situation and will try to improve their announcements for a change in ToS. Hopefully they hear what our community suggested and made a pop-up message every time the ToS being updated, or perhaps do like what DuelBits do.

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OP, if you can confirm once the rest of your deposit being available to you and withdrawn, and then lock this thread, that'll be great.

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Also... just to straighten some facts, I take a look at these cases,


if I read the correct cases that you've been referring to, one player's fund from Germany was actually confiscated because he refused to do KYC, another was having his withdrawal delayed and never replied back, probably because it went through. Likewise, another one got their deposit delayed and also never replied back, probably because it got processed [for these two, what future their account will face, whether they'll be able to withdraw their full deposit or not, or will they get notified that they're now accessing from restricted territory, I think it can be a good instance to see whether Winz really do their commitment to fix their announcement system]. And the other one was actually counter-accused for colluding in sportsbet, and since CG did not do a mediation in sportsbet related cases, it was dismissed.  

No, they shouldn't confiscate your winnings as your account was created before the casino added your country in the restricted countries list. And they should block your account after refunding all your account balance. Winz.io has made another post today in your complaint at Casino Guru. They are going to refund your winnings as well. I hope you will update us here if they send your winnings to your wallet.

That's a good point, or even someone here who is a player or even has an account on Winz.io, if they ever receive an email notifying them of the changes on their TOS, all players active or inactive should receive a notification through their emails changes in the TOS should be sent at least twice or notified their players through their social media or chat groups if they failed to provide that then they are going to lose a case.

The TOS update is very important if the casino is honest and the update is something that will have an impact on their players then by all means they should use all their channels to communicate to players that will be harmed by the changes.

Thanks for the tips. I added proof of still sending promotional emails to the main post.

Much as they reserve the right to change the terms of service at any time they want, then they should be able to send a notification to players through emails and pop-ups on the website. When terms and conditions change, a player has to accept the new terms and conditions, and this is done by forcing them to accept or decline before proceeding to the site. I see this so many times with different services. As far as I understand, winz.io did not do this

They should have also blocked the player from placing any bets if they were from a restricted region. Again, winz.io did not do this. So if OP continued losing until next year, they would be more than happy to see him use their platform until he suddenly wins 

This is hypocrisy at its best. All they have to do is to own up to their internal mistakes and pay up. Next time, they should Geoblock restricted Jurisdictions. What is so hard with that.

looks like at the moment we'll just have to see what the outcome will be on casino.guru. btw, I vaguely remember that this is not the first time I've seen a casino change its ToS and a gambler gets negatively affected by it sadly I don't remember seeing the gambler being able to get their winnings out of the gambling site.

anyway, I saw that you mentioned that they sent you promotional emails days before your account got locked, would you mind sharing screenshots of those too and putting those on the original post? also, I think you should ask casino.guru if winz.io can provide evidence if they actually made an effort to send emails to their gamblers about the changes that will happen on the gambling site's ToS, you can also try and specify if they sent you email about the changes that will happen.

It is not important to see the amount of fund you won, the main thing to see here is that they blocked your fund. Similar incidents may have happened to many other players who used to gamble at this casino from the same country as you. When a casino suddenly changes their T&C and informs their customers, it creates a problem for the gamblers of that casino. Winz.io can resolve your complaint as their representative is in this forum. I look forward to seeing how the Winz.io representative replies to you.