Winz.io confiscated winnings after a sudden change in T&C. - solved - page 2.

rafanaldo7

newbie

Activity: 10

Merit: 0

Quote from: electronicash on November 22, 2023, 01:22:12 PM

you seem to be a threat to them you only deposited less than $100 worth of ETH and you have made it to $500, that is 5x you could be draining all their funds in no time if they still allow you to play. i'd like to copy bet.

it is unfair though that they take your winnings since you won all those before the change of terms and conditions. they have decided though, nothing else can be done but maybe the AG can do something for you.

Hehehe, nice joke Grin

Of course, I also deposited small amounts of DOGE and XRP, but I actually won some money just before the account was blocked.

I know my case is for a small amount, but players who had $10,000 in winnings could have been treated just as well.
This post is mainly to warn players here Wink

rafanaldo7

newbie

Activity: 10

Merit: 0

Quote from: robelneo on November 22, 2023, 08:25:00 AM

Quote from: Mahdirakib on November 22, 2023, 07:40:48 AM

@rafanaldo7, You should include the screenshot of your conversation with their email support in the main post. You may also include the deposit email notifications as "proof of payment". Winz.io sends email notifications on each deposit. Anyway, I just checked your complaint on Casino Guru. Winz.io representative has replied there yesterday. Judging from their statement, you aren't going to receive the winnings from them, no matter what step you take now. They have already refunded your deposits. Winz.io representative has mentioned this clause of their terms:

Quote from: https://winz.io/terms-and-conditions

2. CHANGES TO TERMS AND CONDITIONS
The Casino reserves the right to unilaterally change these Terms and Conditions when such need occurs. We will do our best to notify our players of any significant changes by email. However, we do recommend all players to revisit this page regularly and check for possible changes.

Have you received any email from them in the recent months about the change of their terms? Winz.io team is partially responsible for this inconvenience if they haven't notified you about this before confiscating your profits.

There's also a possibility that the emails landed in the spam folders, and if they do not have an internal notification about any changes on their platform then OP could possibly miss it, this is a big trap for gamblers when they are changing their TOS and they do not have an internal inbox for notifications I don't have account on Winz.io so I'd like to ask OP or anyone with an account on Winz.io does the platform have an internal inbox.

Casinos should as much as possible employ a popup message or anything that players will not miss any messages, so they can communicate important updates about their platform, anyway the Casino Guru is examining the case, and I hope CG will favor OP if Winz.io does not employ the right tools to communicate with their players on important updates.

I can no longer log in to winz.io, but I don't remember there being any internal mailbox there. All e-mails from them came to my main inbox.
As you say, it's a trap for players. Winz.io is quite a young casino and of course they made a mistake that they cannot now admit with honor.
I think that if they have honest intentions (and they don't for now), they will solve these issues in the future by informing the players, but why should I be the wronged now?

As I described above, Duelbits has applied this information every time I log in to my account.
I have been playing for over 10 years and whenever the bookmaker blocked my country, they notified me very carefully, there were often periods to withdraw funds, etc.
There was no communication here and the situation ended with the account being blocked.

electronicash

legendary

Activity: 3178

Merit: 1054

you seem to be a threat to them you only deposited less than $100 worth of ETH and you have made it to $500, that is 5x you could be draining all their funds in no time if they still allow you to play. i'd like to copy bet.

it is unfair though that they take your winnings since you won all those before the change of terms and conditions. they have decided though, nothing else can be done but maybe the AG can do something for you.

rafanaldo7

newbie

Activity: 10

Merit: 0

Quote from: Mahdirakib on November 22, 2023, 07:40:48 AM

@rafanaldo7, You should include the screenshot of your conversation with their email support in the main post. You may also include the deposit email notifications as "proof of payment". Winz.io sends email notifications on each deposit. Anyway, I just checked your complaint on Casino Guru. Winz.io representative has replied there yesterday. Judging from their statement, you aren't going to receive the winnings from them, no matter what step you take now. They have already refunded your deposits. Winz.io representative has mentioned this clause of their terms:

Quote from: https://winz.io/terms-and-conditions

2. CHANGES TO TERMS AND CONDITIONS
The Casino reserves the right to unilaterally change these Terms and Conditions when such need occurs. We will do our best to notify our players of any significant changes by email. However, we do recommend all players to revisit this page regularly and check for possible changes.

Have you received any email from them in the recent months about the change of their terms? Winz.io team is partially responsible for this inconvenience if they haven't notified you about this before confiscating your profits.

Hi.
I have added screenshots, both from one of the deposits (I can add more) and the last few email.

I did not receive any e-mail with a change in conditions. I only received e-mails with promotions and incentives for further payments Wink

I described it in the post above and of course I can provide screenshots of these e-mails along with the dates.

Of course, you are right that the casino has a provision in the regulations, but does this mean that it can change the regulations at will and confiscate winnings in the name of the regulations?
Following this, today they can add another country to the banned countries and next week take away all the players winnings for that week. Then add another country, and another, and another, and business will continue...

I just wanted to mention that the casino's behavior was unfair and I hope that casinoguru will approach the matter in this way and if this dispute is not resolved, it will lower their rating, and here I am adding this post to warn players about the fact that today or tomorrow their country may be found restriction list and they will lose their winnings.

rafanaldo7

newbie

Activity: 10

Merit: 0

Quote from: rohang on November 22, 2023, 03:49:03 AM

They seem to be active here so have you DM'd them to inform about this OP ?

if you can not DM let me know i will notify them for you

I have read your thread on casino guru, did they mention exactly when your country was banned?
They probably have the right to confiscate winnings after that date, but i do think any winnings before the ban should be paid out in full.

Not notifying you immediately or not even providing a grace period is not the way they should have gone.
are u aware of any other players from poland with the same issue?

Hi.
I didn't inform OP's winz.io account here. If you want you can inform them. I mainly focused on casinoguru, I see that their support has already responded in there, so they are definitely notified about this matter.

I fully understand and accept that the bookmaker can change the regulations, but the player should be notified about it.

The situation becomes even more interesting that 2 days before my account was blocked, they sent me promotional e-mails to the e-mail address registered in Poland (@.pl) and it was on October 6, only when I had a very good day and made a few wins (8 October) and when I tried to log in the next day (October 9), it turned out that my account was blocked.

Recently, Duelbits has introduced restrictions and every time I log in to their website I receive a message that:
"Your region is blocked from accessing Duelbits. Some functionalities may have been limited. If you are using a VPN, please try disabling it.
Do you have any questions regarding this restriction? Contact our support."

And this is how a bookmaker who approaches the matter honestly should behave.

robelneo

legendary

Activity: 3416

Merit: 1225

Quote from: Mahdirakib on November 22, 2023, 07:40:48 AM

@rafanaldo7, You should include the screenshot of your conversation with their email support in the main post. You may also include the deposit email notifications as "proof of payment". Winz.io sends email notifications on each deposit. Anyway, I just checked your complaint on Casino Guru. Winz.io representative has replied there yesterday. Judging from their statement, you aren't going to receive the winnings from them, no matter what step you take now. They have already refunded your deposits. Winz.io representative has mentioned this clause of their terms:

Quote from: https://winz.io/terms-and-conditions

2. CHANGES TO TERMS AND CONDITIONS
The Casino reserves the right to unilaterally change these Terms and Conditions when such need occurs. We will do our best to notify our players of any significant changes by email. However, we do recommend all players to revisit this page regularly and check for possible changes.

Have you received any email from them in the recent months about the change of their terms? Winz.io team is partially responsible for this inconvenience if they haven't notified you about this before confiscating your profits.

There's also a possibility that the emails landed in the spam folders, and if they do not have an internal notification about any changes on their platform then OP could possibly miss it, this is a big trap for gamblers when they are changing their TOS and they do not have an internal inbox for notifications I don't have account on Winz.io so I'd like to ask OP or anyone with an account on Winz.io does the platform have an internal inbox.

Casinos should as much as possible employ a popup message or anything that players will not miss any messages, so they can communicate important updates about their platform, anyway the Casino Guru is examining the case, and I hope CG will favor OP if Winz.io does not employ the right tools to communicate with their players on important updates.

Mahdirakib

legendary

Activity: 1946

Merit: 1026

In Search of Incredible

@rafanaldo7, You should include the screenshot of your conversation with their email support in the main post. You may also include the deposit email notifications as "proof of payment". Winz.io sends email notifications on each deposit. Anyway, I just checked your complaint on Casino Guru. Winz.io representative has replied there yesterday. Judging from their statement, you aren't going to receive the winnings from them, no matter what step you take now. They have already refunded your deposits. Winz.io representative has mentioned this clause of their terms:

Quote from: https://winz.io/terms-and-conditions

2. CHANGES TO TERMS AND CONDITIONS
The Casino reserves the right to unilaterally change these Terms and Conditions when such need occurs. We will do our best to notify our players of any significant changes by email. However, we do recommend all players to revisit this page regularly and check for possible changes.

Have you received any email from them in the recent months about the change of their terms? Winz.io team is partially responsible for this inconvenience if they haven't notified you about this before confiscating your profits.

rohang

full member

Activity: 998

Merit: 157

They seem to be active here so have you DM'd them to inform about this OP ?

if you can not DM let me know i will notify them for you

I have read your thread on casino guru, did they mention exactly when your country was banned?
They probably have the right to confiscate winnings after that date, but i do think any winnings before the ban should be paid out in full.

Not notifying you immediately or not even providing a grace period is not the way they should have gone.
are u aware of any other players from poland with the same issue?

rafanaldo7

newbie

Activity: 10

Merit: 0

What happened:: Winz.io confiscated my winnings, with no warning that they were no longer accepting players from Poland (my country). Of course, when I created the account, there were no restrictions imposed on my country. Everything is described in the post with a link to Casinoguru

Scammers Profile Link: https://bitcointalksearch.org/user/winzio-2721272

Reference Link: https://casino.guru/winz-io-casino-player-s-winnings-confiscated-after
Amount Scammed: 200/300$ in ETH, DOGE, XRP
Payment Method: crypto
Proof of Payment: - https://talkimg.com/images/2023/11/22/F806z.jpeg
PM/Chat Logs: https://talkimg.com/images/2023/11/22/F8lj2.jpeg
https://talkimg.com/images/2023/11/22/FKUnP.jpeg
https://talkimg.com/images/2023/11/22/FKakq.jpeg
https://talkimg.com/images/2023/11/22/FKuuG.jpeg

Proof of sending promotional emails (last mail - 6 october) and sudden blocking of the account (ticket - 9 october):
https://talkimg.com/images/2023/11/23/Fbi9H.jpeg

Additional Notes: I would like to mention that if you look at the last 4 disputes on Casinoguru, they are all about the same thing. Sudden confiscation of players' funds after country restrictions were introduced (2x from Poland, 2x from Germany). I think this has become a mass practice and many players from these countries have had their money stolen

Topic: Winz.io confiscated winnings after a sudden change in T&C. - solved - page 2. (Read 270 times)