🚀 WINZ.IO 🚀 JOIN $10,000 FREE LOTTERY 🥳 WELCOME BONUS: 300 FREE SPINS 🎁 - page 16.

Mahdirakib

legendary

Activity: 1946

Merit: 1026

In Search of Incredible

I would like to give an update here of my issue.
I don't had the intention to submit my KYC documents to receive my withdrawal from winz.io. But I have submitted my personal documents today to prove that I hadn't done anything wrong at Winz.io casino. Because, I have seen that some forum members were raising question about my transparency in gambling. Here is the answer to them.

The email support team was very friendly and helpful to complete the process. Thank you OP for taking the steps to send me the full game history data.
Therefore, I have no problem with Winz.io casino. Still I would like to tell everyone that winz.io isn't the perfect place for those gamblers who give priority to the anonymity.

wiss19

sr. member

Activity: 2296

Merit: 348

Quote from: tranthidung on October 18, 2022, 09:24:50 AM

Should not share. Because you should not arbitrarily break your ToS as well as reject to protect user's privacy by any reason.

You can share but personal information should be hidden (blurred). For full detailed sharing, you can wait for police request and submit all related documents to police.

Quote

There are many places that share the doxxed information of scammers, like for example the launchpad pinksale does that very often, they usually have the doxxed information of projects and that means if the project does a rugpull and steals everyone’s money, they share the doxxed information of everyone involved.

It is not a reason you dox someone else. As a company, you have to obey to law and as I know, law is against doxing others. It is for the safety of a company and avoid any unnecessary lawsuit.

Should not share it is your opinion, I am not entirely sure if that should be the rule though.

I feel like anyone who steals money from anyone should be doxxed, if not here, then on their twitter, we are talking about thieves here, scammers, how could we not disregard their right to privacy when what they did is a miles worse? Of course you may not believe that they should be doxxed, that’s your opinion and everyone has their right to have an opinion, but my own is to share it, and spread it as much as you can, hell even airdrop some money for everyone who retweet it, to spread it even further, TT it on twitter if you can. Shame should be brought to people who scam, as harsh as possible.

tranthidung

legendary

Activity: 2310

Merit: 4085

Farewell o_e_l_e_o

Quote from: wiss19 on October 18, 2022, 04:56:51 AM

It would definitely be a bad situation if they shared information, but assume that there is a scammer, and you have the information of that scammer, would you not share it?

Should not share. Because you should not arbitrarily break your ToS as well as reject to protect user's privacy by any reason.

You can share but personal information should be hidden (blurred). For full detailed sharing, you can wait for police request and submit all related documents to police.

Quote from: mprep on July 21, 2014, 12:27:51 PM

Q: What about deleting DOXes?
A: Nope, we don't delete them either as long as they comply with the following rules:

Quote from: theymos on August 04, 2016, 11:23:54 PM

<...>
1. Personal information must be confined to the new "investigations" board (under Scam Accusations), which is only visible to Members and above. Personal information is defined as anything which links a user's online identity (username, email, etc.) to their meatspace identity, excluding links that the person himself has posted. It is not allowed to post somebody's personal information in any other public place, including in signatures.
2. It is not allowed to post someone's dox if it is especially obvious that you're just using the dox as a weapon. For example, if there are no remotely-plausible trade complaints, then the person can't be a scammer, and their dox should not be posted.
3. As before, anything that the legacy insecure government/banking system requires to be secret is not allowed anywhere. This includes social security numbers, credit card numbers, and certain account numbers.
<...>

Why aren't they deleted? Because such doxing is just compiling information about a user already available publicly, often via search engines.

winz.io

copper member

Activity: 382

Merit: 160

Winz.io - Every Bit of Fun

Claim 250 free spins in Deepsea Riches!

🌊 Dive into the deep sea and don’t let your treasures flee!

Make a deposit with the bonus code TUESDAY till 20.10.2022 23:59 UTC and the free spins for Deepsea Riches will be credited to your account right away!

▶️ Get free spins ◀️

winz.io

copper member

Activity: 382

Merit: 160

Winz.io - Every Bit of Fun

Quote from: Mahdirakib on October 17, 2022, 12:13:50 PM

Quote from: winz.io on October 17, 2022, 06:36:52 AM

As it was correctly pointed out we do not share any customer’s personal information in forums as well as detection methods as discussing this openly would backfire.
So let me give a bit of a generic answer, perhaps this could help both Mahdirakib and as a general guidance.
We offer bonuses without wagering, mostly no problem with that as we have a decent risk score system for risk evaluation. However, in some cases, we still get issues, which is not surprising with zero wagering: ~~

You have problem with me. I have no problem if you share the evidence where you found that I used multiple accounts or other abusive thing on your platform. I had asked your support agent to send me my bets data (two days ago), but they haven't sent it yet. At first they told me to submit my KYC documents in order to receive the full game history Cheesy

. Where is the connection of KYC with my bets data?

The support agent also told me that they are asking for my KYC documents as I have always successfully made withdrawal after trying the free spins bonuses. Which is the most funniest thing I have ever heard in my gambling history. Winning or losing depends on our luck. I had lost few deposits on your platform. Therefore, you wanted that I should have continued my betting to loss my deposit always. How funny is it!!

Mahdirakib, support gave you a bit of a ridiculous answer, they should have of course sent you the full history. Also, support is supposed to escalate all questions to the security team when it concerns any issues as them and only them are qualified to give the appropriate answers. I will raise it with operations and ask them to get back to you.

wiss19

sr. member

Activity: 2296

Merit: 348

Quote from: tranthidung on October 17, 2022, 06:43:16 AM

Quote from: winz.io on October 17, 2022, 06:36:52 AM

As it was correctly pointed out we do not share any customer’s personal information in forums as well as detection methods as discussing this openly would backfire.

Your team are doing a right thing as privacy for users should be one of first priorities.

No matter how serious or how many accusation against your casino, privacy of users must be protected. If anything to be shared to resolve any accusation, personal information should be hidden. For full details, it should be done in support ticket only. Such information should never be shared publicly on this forum or anywhere else.

In complicated cases, it can be shared to mediators for further investigation but with agreement with your user first.

It would definitely be a bad situation if they shared information, but assume that there is a scammer, and you have the information of that scammer, would you not share it? There are many places that share the doxxed information of scammers, like for example the launchpad pinksale does that very often, they usually have the doxxed information of projects and that means if the project does a rugpull and steals everyone’s money, they share the doxxed information of everyone involved.

Those kind of stuff do matter at certain times when the information you share are about people who are scammers and thieves, but not in general for regular gamblers.

Strongkored

legendary

Activity: 2814

Merit: 1112

Leading Crypto Sports Betting & Casino Platform

Quote from: ?? on ??

Many user encounter this same situation and it’s really a dilemma to provide KYC over the funds stuck in there.

A dilemma that will always be a drama, does not require KYC but will become a must when the casino sees something suspicious. I don't mean to side with a player or casino because I too faced the same thing he faced, the casino accused the player of cheating (whatever it was) but the player could not prove that he was an honest player, and only KYC is available to prove the player's honesty.

gunhell16

hero member

Activity: 1666

Merit: 453

Quote from: Mahdirakib on October 17, 2022, 12:13:50 PM

Quote from: winz.io on October 17, 2022, 06:36:52 AM

As it was correctly pointed out we do not share any customer’s personal information in forums as well as detection methods as discussing this openly would backfire.
So let me give a bit of a generic answer, perhaps this could help both Mahdirakib and as a general guidance.
We offer bonuses without wagering, mostly no problem with that as we have a decent risk score system for risk evaluation. However, in some cases, we still get issues, which is not surprising with zero wagering: ~~

You have problem with me. I have no problem if you share the evidence where you found that I used multiple accounts or other abusive thing on your platform. I had asked your support agent to send me my bets data (two days ago), but they haven't sent it yet. At first they told me to submit my KYC documents in order to receive the full game history Cheesy

. Where is the connection of KYC with my bets data?

The support agent also told me that they are asking for my KYC documents as I have always successfully made withdrawal after trying the free spins bonuses. Which is the most funniest thing I have ever heard in my gambling history. Winning or losing depends on our luck. I had lost few deposits on your platform. Therefore, you wanted that I should have continued my betting to loss my deposit always. How funny is it!!

Based on your statement Sir, it sounds like you are accused of having more than one account on their platform. Sometimes I think with other gambling platforms it's just their strategy to say that you have created multiple accounts so that you can't release the assets you have on their platform. or as you said, there is also the fact that what you deposited is what they want to go to them via your betting on the games that they have.

It seems like the cryptocurrency gambling platform is really wild and greedy for money. And it's hard to believe, this casino hasn't even been in the industry long enough to show this style.

yudi09

hero member

Activity: 1316

Merit: 787

Rollbit - The #1 Solana Casino

Quote from: winz.io on October 17, 2022, 06:36:52 AM

As it was correctly pointed out we do not share any customer’s personal information in forums as well as detection methods as discussing this openly would backfire.

Providing personal information is something that every player avoids the most. I think this answer will be welcomed by users as there are positive points.
The privacy of each player must be a top priority that needs to be maintained. If a gambling platform prioritises this, every user will get comfort and the platform will experience an increase in players in every game available.

Piesel

sr. member

Activity: 672

Merit: 273

I don't see why this case is dragging for long and the truth is winz casino may be right by requesting a KYC verification document from a player when there is suspected violation of the casino right of services, and since the KYC law is included in the terms of service for players to agree with when creating an account on winz casino.

I also see that most casinos do not review their player account details to the public and this includes the bet history of players unless under an authority order if not the act will be seen as a violation of the player's privacy right.

Mahdirakib

legendary

Activity: 1946

Merit: 1026

In Search of Incredible

Quote from: winz.io on October 17, 2022, 06:36:52 AM

As it was correctly pointed out we do not share any customer’s personal information in forums as well as detection methods as discussing this openly would backfire.
So let me give a bit of a generic answer, perhaps this could help both Mahdirakib and as a general guidance.
We offer bonuses without wagering, mostly no problem with that as we have a decent risk score system for risk evaluation. However, in some cases, we still get issues, which is not surprising with zero wagering: ~~

You have problem with me. I have no problem if you share the evidence where you found that I used multiple accounts or other abusive thing on your platform. I had asked your support agent to send me my bets data (two days ago), but they haven't sent it yet. At first they told me to submit my KYC documents in order to receive the full game history Cheesy

. Where is the connection of KYC with my bets data?

The support agent also told me that they are asking for my KYC documents as I have always successfully made withdrawal after trying the free spins bonuses. Which is the most funniest thing I have ever heard in my gambling history. Winning or losing depends on our luck. I had lost few deposits on your platform. Therefore, you wanted that I should have continued my betting to loss my deposit always. How funny is it!!

Smartvirus

legendary

Activity: 1554

Merit: 1139

Quote from: winz.io on October 17, 2022, 06:36:52 AM

As it was correctly pointed out we do not share any customer’s personal information in forums as well as detection methods as discussing this openly would backfire.

Obviously. As much as discussng detection procedure would also provide a clue to the abusers on steps to take to mitigate possible detection. I still think it would be in Mahdikab's best decision to arrive at a decision on either to give in to KYC or not which is part of the terms of Winz.io for which the user has previously agreed to on account registration. It's only customary as the case may seem and demanding this and that won't lead to the notification of a raised flag.
If you've trsued Winz.io enough to register an account on its platform, fund and gamble on the games provided, you might as well comply to the agreed to T&C. Not except its not okay with you but, its customary for a casino to protect itself against abusers.

tranthidung

legendary

Activity: 2310

Merit: 4085

Farewell o_e_l_e_o

Quote from: winz.io on October 17, 2022, 06:36:52 AM

As it was correctly pointed out we do not share any customer’s personal information in forums as well as detection methods as discussing this openly would backfire.

Your team are doing a right thing as privacy for users should be one of first priorities.

No matter how serious or how many accusation against your casino, privacy of users must be protected. If anything to be shared to resolve any accusation, personal information should be hidden. For full details, it should be done in support ticket only. Such information should never be shared publicly on this forum or anywhere else.

In complicated cases, it can be shared to mediators for further investigation but with agreement with your user first.

winz.io

copper member

Activity: 382

Merit: 160

Winz.io - Every Bit of Fun

As it was correctly pointed out we do not share any customer’s personal information in forums as well as detection methods as discussing this openly would backfire. So let me give a bit of a generic answer, perhaps this could help both Mahdirakib and as a general guidance.

We offer bonuses without wagering, mostly no problem with that as we have a decent risk score system for risk evaluation. However, in some cases, we still get issues, which is not surprising with zero wagering:

Players, who take advantage and focus on playing and cashing out bonuses with minimum requirements. If that is the sole approach, we tolerate it for quite a long, but then eventually switch off bonuses for such players.
Players, acting in a manner similar to the above, but do it in an organized group. Sometimes it is crystal clear when the group is involved and multi-accounting bonus abuse becomes a fraud. Sometimes the amount of evidence is less. So we request a KYC trying to determine similarities with other abusing players. What often flags a problematic group is an overlap via the same IP address. IP address suggests there might be a problem, but we review it together with other factors as it could be merely a common VPN address. So KYC comes in play here and is very helpful to make the right decision.

We openly state that we could request KYC and in such cases, we make very careful evaluations as we don’t want to affect players, who are not involved with the group. In many cases, once we get KYC and if all looks legit, we just process the payment.

In all cases, if a player feels that our approach violates the licensing rules, players can file an arbitrage with dispute resolution organizations such as Askgamblers, Casinoguru, or the Curacao Licensor. In many cases providing KYC might be just enough to get the funds released.

Smartvirus

legendary

Activity: 1554

Merit: 1139

Quote from: Coin_trader on October 16, 2022, 10:46:26 AM

Based on my experience. There’s no point on giving them the effect of there action because there’s no way they will retract there action since there reputation is at the line here. I believe they will provide solid proof soon but sharing casino information publicly will just backfire to them. Probably this proof sharing will be done privately between the user involved and the casino reps or if he insist to post all the records publicly.

We know a lot of cases like this but this time the user involved is known as a regular gambler which we are not expecting to do this kind of things.

So how then would that go to clear those interested on the issue. Having ones reputation on the line especially for a site that have proved to be reputable since its establishment in 2019 and have continued to maintain some good management on the forum have to have the need to keep it clea with everyone.
Like Mahdirakib have earlier said, his been playing on the casino for quite some time and played on others too without any trouble. Even got to leave a few before trouble arrived but still, you can't hope to always avoid KYC.
Your account seems to have been alarmed by an automated red flag and verifying such case is part of the process for the Winz.Io team as with many casinos but I don't doubt your right to have knowledge of what could be the possible situation.
Although, that could have been said in ambiguously in the quoted response from Winz.io.

Coin_trader

copper member

Activity: 2800

Merit: 1179

Leading Crypto Sports Betting & Casino Platform

Quote from: Bitinity on October 16, 2022, 12:50:57 AM

Quote from: winz.io on October 14, 2022, 01:24:46 PM

I will simply quote one of our latest answers. There is nothing new that could be said regarding that case.

Quote from: winz.io on August 17, 2022, 06:35:32 AM

Mahdirakib,

I appreciate you are upset. But everything happened for a reason:

Our system flagged your account. Could be various reasons, for example, overlap with bonus abusers by an IP address + signs of bonus abuse.

Sorry to say but you have just lost a potential player if you cant fix this problem in the best way. He is one of bitcointalk active gamblers who can wager much more than most other regular bitcointalk members. It does not make senses for me if you accuse him as bonus abusers, I cant believe it it obviously unless you can show us valid evidence for this accusation against him. His withdrawal amount is just small amount of money and I dont think he will be risking his own bitcointalk account to abuse your bonuses.

Based on my experience. There’s no point on giving them the effect of there action because there’s no way they will retract there action since there reputation is at the line here. I believe they will provide solid proof soon but sharing casino information publicly will just backfire to them. Probably this proof sharing will be done privately between the user involved and the casino reps or if he insist to post all the records publicly.

We know a lot of cases like this but this time the user involved is known as a regular gambler which we are not expecting to do this kind of things.

Bitinity

legendary

Activity: 3066

Merit: 1312

Quote from: winz.io on October 14, 2022, 01:24:46 PM

I will simply quote one of our latest answers. There is nothing new that could be said regarding that case.

Quote from: winz.io on August 17, 2022, 06:35:32 AM

Mahdirakib,

I appreciate you are upset. But everything happened for a reason:

Our system flagged your account. Could be various reasons, for example, overlap with bonus abusers by an IP address + signs of bonus abuse.

Sorry to say but you have just lost a potential player if you cant fix this problem in the best way. He is one of bitcointalk active gamblers who can wager much more than most other regular bitcointalk members. It does not make senses for me if you accuse him as bonus abusers, I cant believe it it obviously unless you can show us valid evidence for this accusation against him. His withdrawal amount is just small amount of money and I dont think he will be risking his own bitcointalk account to abuse your bonuses.

Slow death

legendary

Activity: 3164

Merit: 1127

Leading Crypto Sports Betting & Casino Platform

Quote from: Mahdirakib on October 14, 2022, 10:52:47 AM

Quote from: Wiwo on October 14, 2022, 10:10:12 AM

Quote from: rohitgames on October 14, 2022, 09:53:47 AM

Genuine site you dont even have to worry even if u deposit 40000$ or 60000$ all good , ill have my activity further here

Yeah, winz casino has been around this forum for.some time now, and I have not heard any valid accusation against them and for the fact that the casino keeps growing and developing its presence in this forum is a good thing to note, and also if their persistence in building their reputation just like they have done in the last one-year winz will sure become a popular brand here on this forum like other big casinos such like Stake.com the other big casinos around here.

Kindly see this behaviour of Winz.io. They are still holding my withdrawal without any reason. They force the users to verify their identity by applying shabby rules. Winz.io is operated by Dama N.V. company. Few more shabby casinos are operated by the same company (As example: BitStarz). Don't be impressed here by watching the shills of an untrustworthy guy (rohitgames). He is shilling here for a shabby casino while he has made false complaints against other reputable casino.

your case shows how certain casinos can use TOS as a weapon, it's scary that for whatever reason and without them showing you proof they just say they detected suspicious activity on your account and for that reason they are disabling withdrawals until they do KYC but they are unclear and don't show you proof of what suspicious activity they are talking about, how can a company accuse a customer and not show the customer proof of accusations that weigh on the customer? this way of working I doubt that if they were a physical casino operating in the real world they would not do it because they would fear that the customer would put the case in court and the problem could result in the court ruling the customer and the casino being sentenced to pay compensation to the customer

Quote from: winz.io on October 14, 2022, 01:24:46 PM

Quote from: ?? on ??

Quote from: Mahdirakib on October 14, 2022, 10:52:47 AM

Quote from: Wiwo on October 14, 2022, 10:10:12 AM

Quote from: rohitgames on October 14, 2022, 09:53:47 AM

Genuine site you dont even have to worry even if u deposit 40000$ or 60000$ all good , ill have my activity further here

Yeah, winz casino has been around this forum for.some time now, and I have not heard any valid accusation against them and for the fact that the casino keeps growing and developing its presence in this forum is a good thing to note, and also if their persistence in building their reputation just like they have done in the last one-year winz will sure become a popular brand here on this forum like other big casinos such like Stake.com the other big casinos around here.

Kindly see this behaviour of Winz.io. They are still holding my withdrawal without any reason. They force the users to verify their identity by applying shabby rules. Winz.io is operated by Dama N.V. company. Few more shabby casinos are operated by the same company (As example: BitStarz). Don't be impressed here by watching the shills of an untrustworthy guy (rohitgames). He is shilling here for a shabby casino while he has made false complaints against other reputable casino.

It's really sad when a good site behaves like this. But you should double-check on your part if you have made any mistake or if you have violated any rules in any way, due to which the site may ask you for KYC. But I would also expect the op to come here and give a proper answer to your problem with a proper proof .

I will simply quote one of our latest answers. There is nothing new that could be said regarding that case.

Quote from: winz.io on August 17, 2022, 06:35:32 AM

Mahdirakib,

I appreciate you are upset. But everything happened for a reason:

You signed up with a casino that explicitly states we could verify at any time.
Our system flagged your account. Could be various reasons, for example, overlap with bonus abusers by an IP address + signs of bonus abuse.
You got in trouble and, against any reason, despite us stating openly in T&C, decided not to verify.
There are multiple ways for dispute, e.g. 1) Regulator 2) Large arbitration organizations, e.g. Askgamblers, but you decided not to pursue that either.

If you believe you are right - verify your claims with actions. Rather than avoiding proven tools that work.
Or just upload your ID + utility bill to the player’s cashier @Winz.io and we will process the cash out.

why don't you show him proof of those accusations you have against him that led you to prevent him from making withdrawals? that would be simpler and he would later try to defend himself and maybe even KYC to prove his innocence if he thinks his accusation is unfair, but since he hasn't even seen proof that he's accused and he likes his privacy he don't want to do KYC

Wiwo

hero member

Activity: 1022

Merit: 667

Top Crypto Casino

Quote from: Mahdirakib on October 14, 2022, 02:49:13 PM

Quote from: Wiwo on October 14, 2022, 11:11:23 AM

So have you gone through the kyc and what is the latest developments concerning your case?

No, I haven't submitted my personal documents and I'm not interested to do it. I haven't violated any terms there. They have randomly asked me to submit my KYC documents.

Quote from: winz.io on October 14, 2022, 01:24:46 PM

I will simply quote one of our latest answers. There is nothing new that could be said regarding that case.

Just tell me two things here without quoting your answers. Firstly, what is the reason for blocking my withdrawal? Secondly, show the valid proof of your claim which you have found against me. KYC documents aren't so cheap thing that I will share all of my documents with a casino like yours.

I guess both the winz admin and you have to reach an agreement since it was stated in the T&C that KYC documents can be requested at any time and you as a player were aware of that before you sign up at the casino it means you can ask for KYC document at any time, but since you are not cool with giving out your personal information what you should do next time is to avoid any casino that has a such rule on KYC. Only play on decentralized and none KYC casinos to avoid such cases as this in the future.

Mahdirakib

legendary

Activity: 1946

Merit: 1026

In Search of Incredible

Quote from: Wiwo on October 14, 2022, 11:11:23 AM

So have you gone through the kyc and what is the latest developments concerning your case?

No, I haven't submitted my personal documents and I'm not interested to do it. I haven't violated any terms there. They have randomly asked me to submit my KYC documents.

Quote from: winz.io on October 14, 2022, 01:24:46 PM

I will simply quote one of our latest answers. There is nothing new that could be said regarding that case.

Just tell me two things here without quoting your answers. Firstly, what is the reason for blocking my withdrawal? Secondly, show the valid proof of your claim which you have found against me. KYC documents aren't so cheap thing that I will share all of my personal documents with a casino like yours.

Topic: 🚀 WINZ.IO 🚀 JOIN $10,000 FREE LOTTERY 🥳 WELCOME BONUS: 300 FREE SPINS 🎁 - page 16. (Read 17502 times)