So basically after depositing 10.6 mBTC and making a total profit of 1.0391 mBtc (9.8%) I am now not able to receive any promotions again
If you are giving out these free spins once or twice a week for depositing 100€ every time then why do you "ban" the players that are pulling out a profit after wagering and playing on your site ?
Thank you for going through with my last cashout since there are definitely some casinos that would've kept my last balance of 2.91 mBTC and just banned me.
But still, giving out free spins and then restricting players who are actually making a light winning doesn't sound right to me lol
This is just like what 1xbit does but without the scamming aspect, they're bitter that money is coming out of their pockets so they try their most underhanded tactic to discourage winners from making a lot of profit while playing in their site.
I did not want to compare them to 1xbit because they actually have a lot of scam accusations and because I always got my cashout on winz.io,
but this is kind of what came to my mind that they are blocking players who make 10% ROI on their site.
If I won 100mBTC or huge amounts for multiple times because of their free spins then I would kind of understand but these sums are a joke if you know what I mean.
Do they actually care that much about 50$ that I rightfully won that they have to restrict me now ?
I opened a ticket and will post the reply here to let anyone else know if I find something out about their policy regarding players that win money
EDIT:
I just got the following reply stating that they don't just restrict their players and they always give a reasoning behind their decisions, yet they did not do that in my case.
TBy any chance, we are not restricting or "banning" our customers based on their winnings. We are doing everything to ensure that our players have a positive experience with us and enjoy the gaming process. That is why we offer freespins as a deposit bonus twice a week - for entertainment purposes only. Moreover, we have lifted all bonus wagering requirements and our bonuses are wager-free, again, for the convenience of our players. However, we also want to protect the casino and gaming providers from bonus abuse and money laundering, so we have minimal wagering requirements for deposits. In this way, we can ensure that a player has come not just to withdraw the winnings from the bonuses but use the bonuses just to enrich his gaming process. We never ban or exclude a player from bonuses without notifying him and explaining the reasons. Moreover, we do not want to jump to conclusions, so we only make a decision to stop issuing the bonuses to the player if a player shows a pattern of the same bonus abuse startegy.
I answered again and asked for the reasoning behind my restriction since I have been following their guidelines that they also sent me in this reply.
EDIT2:
My playing pattern has been deemed "unfair"
They have requirements and I have met them and in some cases I also kept playing after wagering the minimum amount for the fun of it and trying to get a profit.
The rules regarding deposit wagering can be found on our official website in the section "withdrawal policy". In your case, the management has made a decision based on your playing pattern - as you made deposits only for bonus promotions, wagered the minimum amount, and withdrew the funds. According to our Terms&Conditions, the management has the right to exclude a player from bonuses if his behaviour seems unfair.
We are always happy to see you as our player and would be happy if you will continue playing with us but unfortunately, the bonuses are not available to your account.
We hope for your understanding.
In conclusion:
Winz.io does not seem to be scamming their players or taking back the winnings but if you are on a winning streak, you might get restricted from future bonuses. Thank you for your attention. Good luck and have fun everyone!
