I sent a scanned copy of my electricity bill as proof of residence, but Bitstamp refused it, saying "Proof of residence document does not meet our verification standards as we are unable to determine the validity of the document - additional verification required."
Just how does that scan not fall into the "utility bill for utilities consumed at your home address" category of accepted documents? The bill clearly stated my name, address and the date of issuance. Perhaps they are unable to translate Finnish? If that's the case, they should clearly state their language requirements too. The relevant words on the bill should be easy to pass through Google translate, though.
Just how does that scan not fall into the "utility bill for utilities consumed at your home address" category of accepted documents? The bill clearly stated my name, address and the date of issuance. Perhaps they are unable to translate Finnish? If that's the case, they should clearly state their language requirements too. The relevant words on the bill should be easy to pass through Google translate, though.
I got my account verified without having to submit any additional documents by just making a support ticket about it. Still no idea why it was denied at first.
. Someone is bored and playing. 
