I'm getting extremely frustrated because I'm either losing money or you guys aren't paying out properly. This the first one I found but I haven't looked at all my games yet. If you guys are making mistakes paying out now and I'm the only person who's catching these mistakes, how many other of my games and other people's are being affected? This is a very sensitive subject to me when the place I'm betting is not paying out properly.
I'm now forced to check every single game because trust has been lost. I want to bet in the $50-$100 each game, but having issues when I'm betting less than $1.00 is a little discouraging.
Picture that shows the game listing and my bet, potential winning, and the trophy that indicates which team won.
Picture showing that I was simply refunded my bet instead of paid out properly:
Picture at gosugamer listing the recorded game where I won my bet (but was refunded by you):
Link to the game listing:
http://www.gosugamers.net/lol/tournaments/10317-2016-international-wild-card-invitational/2819-group-stage/10318-group-stage/matches/111575-isurus-gaming-lol-vs-detonation-focusmeDo I really have to check all games? I mean I looked at my first page (of 20 maybe?) and noticed this immediately. I don't even want to know how many other games were paid out incorrectly... This is honestly infuriating! Can you see this from my perspective? People might think it's only $0.60, but keep in mind I bet on every single game and the bets vary. Having one mistake like this simply implies that many more mistakes were probably made.
Time is money and I don't have time to go through all of my bets to make sure the place I'm betting is actually paying me properly... Do you see my complication? Will be as patient as I can for the new UI and improvements to tracking games and payouts, though for now, things are difficult! I get you have to go through this process. I hate to be the one to discover issues like this because it unfortunately just makes me feel cheated naturally.
You guys have rushed to release this site and it's great for the novice better. But anyone who bets more than the average person will find tons of issues that simply make the site unusable for betting.
Ok this is a little absurd now. I looked at only a few of my games and found 4 games already that have been paid incorrectly where I either won or lost... I can't be double and triple checking every game I bet on. So I can't bet anymore on this site for now until it's fixed. Once again, I don't have the time to go through all of my games to request refunds, but know that there are tons of games on my account and probably everyone else's too that will have major issues.
I advise everyone to go through all your games. You'll either not have been paid properly, bet on games with different teams playing as listed, were refunded when you in fact won, or sometimes it benefited you and you were refunded when you lost. These are some really big issues. Here's another picture and the last picture I post of this subject. Once again, I don't have the time to go through all my games and check them.
This one is probably LOSING gamebet.gg money and I don't want that! I'm a shareholder
. You're refunding people when in fact they lost, which also implies the converse is true. Not all games, but at least some.
The website should be tested further, but NOT by actual customers who are losing money, like me.
I don't have time once again to go through all my games, but know that I expect some reimbursement.
And while writing this message, 4 games were JUST listed that I missed! DAMN IT!! I've said it before, but really... please please please work on getting these games up earlier and not last second! As of right now, I'm sitting there on gamebet.gg refreshing the page every 2 minutes because I'm fearful of missing games that's listed last second. These games are scheduled well in advanced and can be seen anywhere like gosugamers.net.