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Buy-It-Now
One game-changer the helped right the ship if you will was the creation of the Buy It Now option. Adeally will have this on every auction and it's explained in depth in the Business Plan. Essentially it's available to losers of auctions as a way to get their bids back and have a good experience on the site. Before this innovation was created the industry had a bad reputation and customers were rightfully pissed off because they didn't win anything and lost money to boot! Still, more than half the other penny auction sites out there do not offer this option to their customers.
Now if I click that link you just provided about Swoopo I read:
But how could this happen? I mean, look at those margins! Well, in order to appease the growing complaints over its business model (and to try to keep customers returning), Swoopo introduced a buy it now feature which allowed users to use the value of their lost bids to buy a product directly from Swoopo. Essentially, Swoopo was trying to create a win-win value proposition for its business and its customers. The problem? Swoopo’s service created no incremental value. Thus, the buy it now product decimated its own profit margin as it simply shifted dollars back into the hands of the customers.
Like I said, their business model was built around product listings which ultimately was their downfall. Our business model is based on sales of bid packs and drop shipping. We've built Buy It products into our 3 year projections. They didn't. So when they stopped screwing over their customers and offered the Buy It Now their model wasn't built to handle it. That's how we can offer it and not lose our shirt if we are constantly refunding bids back to customers choosing this option. It's the only sustainable model for growth year after year.
A good example of the 2 ways we could run our business model is in the link I provided to they excel file I made: http://adeal.ly/Npwja
EDIT: Disclaimer
This document does not represent our full financial projections. The 2 values that are represented in the totals are related to auction listings and ecommerce listings only. The accounting terminology was for in-house purposes because these values are static copies of in-house documents used to project the next 3 years of the Company as laid out in detail in the "Financials Section" of our Business Plan. G&A, payroll, overhead, etc. are not included in this document.
The top example is our growth projections with Buy It purchases built in. This shows roughly 50% revenue coming from Buy It purchases and 50% coming from Play Pack sales. The bottom example is our growth projections without Buy It purchases built in. It shows 90+% revenue coming from Play Pack sales and no number accounting for potential Buy It purchases.
The bottom example has 3x better revenue numbers and the Gross Margin numbers are close to 70%! compared to the 20%'s in the top example. Sounds best right? Not if we want to offer Buy It Now for our customers. If we're budgeting and projecting 70% margins when in actuality we should expect 20% margins we won't stay in business very long.