xrp deposit to Bithumb from Kraken missing - page 3.

MarsMiningCo

newbie

Activity: 19

Merit: 17

Quote from: dookie79 on January 12, 2018, 09:13:22 AM

https://xrpcharts.ripple.com/#/transactions/41EF6EAC2429A17D95FD4F910B2C313BB779E5C137F4E24DD5A2328F8691E171

same situation. ive recorded almost every conversation ive had with them most of them giving different stories.

1.) its in queue
2.) it takes time for bithumb to process the data from the blockchain
3.) bithum is backed up
4.) its not lost, hq just has to find it

whatever the case is i think everyone who has this issue come together and get a headcount. get all of our documents proving we sent the xrp to them and have not been given the xrp we sent. we can call the media or authorities to meet us at the bithumb office so bithumb will be pressured to handle the situation. we hand them a packet with all of our information and a letter stating we demand to know where our xrp went and to give us a time frame by a certain deadline. if they dont comply then we all file a class action lawsuit for negligence and punitive damages. considering they are already in the new for possible tax evasion and other questionable issues, they cant afford any more bad media coverage. especially losing people's assets.

thoughts?

Giving an update - January 15th. no XRP. I called their support line and the guy whom i spoke with was surprised at the amount of time (since January 4). He placed me on hold and spoke to his manager where he told me she had sent an email to that dept. So i dont know what is going on.

i too have had the same excuses used with the exception of #4

i agree on the class action .... count me in!

Ilanoh

member

Activity: 83

Merit: 10

Quote from: dookie79 on January 12, 2018, 09:13:22 AM

https://xrpcharts.ripple.com/#/transactions/41EF6EAC2429A17D95FD4F910B2C313BB779E5C137F4E24DD5A2328F8691E171

same situation. ive recorded almost every conversation ive had with them most of them giving different stories.

1.) its in queue
2.) it takes time for bithumb to process the data from the blockchain
3.) bithum is backed up
4.) its not lost, hq just has to find it

whatever the case is i think everyone who has this issue come together and get a headcount. get all of our documents proving we sent the xrp to them and have not been given the xrp we sent. we can call the media or authorities to meet us at the bithumb office so bithumb will be pressured to handle the situation. we hand them a packet with all of our information and a letter stating we demand to know where our xrp went and to give us a time frame by a certain deadline. if they dont comply then we all file a class action lawsuit for negligence and punitive damages. considering they are already in the new for possible tax evasion and other questionable issues, they cant afford any more bad media coverage. especially losing people's assets.

thoughts?

I'm ok with this, we can make a google drive to centralize the file ?

Also I'm not in Korea, but if you are you can represent us

dookie79

newbie

Activity: 2

Merit: 0

looks like this is a common issue and has been in the media.

http://www.getnews.co.kr/view.php?ud=BL161831474788ed4e80299a_16

dookie79

newbie

Activity: 2

Merit: 0

https://xrpcharts.ripple.com/#/transactions/41EF6EAC2429A17D95FD4F910B2C313BB779E5C137F4E24DD5A2328F8691E171

same situation. ive recorded almost every conversation ive had with them most of them giving different stories.

1.) its in queue
2.) it takes time for bithumb to process the data from the blockchain
3.) bithum is backed up
4.) its not lost, hq just has to find it

whatever the case is i think everyone who has this issue come together and get a headcount. get all of our documents proving we sent the xrp to them and have not been given the xrp we sent. we can call the media or authorities to meet us at the bithumb office so bithumb will be pressured to handle the situation. we hand them a packet with all of our information and a letter stating we demand to know where our xrp went and to give us a time frame by a certain deadline. if they dont comply then we all file a class action lawsuit for negligence and punitive damages. considering they are already in the new for possible tax evasion and other questionable issues, they cant afford any more bad media coverage. especially losing people's assets.

thoughts?

mwmanoh

newbie

Activity: 8

Merit: 0

I opened a ticket with Kraken and no response. The lip service is not getting me my XRP back.

Kraken-Septimus

full member

Activity: 338

Merit: 101

https://support.kraken.com

Hi Guys.

If the funds were already sent and you can see a transaction ID on your Kraken account, this would be an issue with the receiving wallet.

If you believe there is an issue with your transaction being sent from Kraken you can open a ticket here and escalate that ticket using this form. Thank you all for understanding.

Please drop by our Bitcointalk thread if you need anything else!

mwmanoh

newbie

Activity: 8

Merit: 0

Deposited 75 XRP from Kraken to Bithumb on 1/8 and never received it. Filed an international ticket and Korean ticket with Bithumb and no answer. Their Customer Support is no longer answering their phone. Also filed a ticket with Kraken and no response. The blockchain shows the transaction was successful. Both exchanges are thieving bastards. I discourage anyone from doing business with them. Has anyone been able to get their XRP back?

Ilanoh

member

Activity: 83

Merit: 10

Quote from: Kraken-Septimus on January 09, 2018, 04:10:44 PM

Quote from: Ilanoh on January 09, 2018, 11:53:08 AM

Hello, how do you explain that this issue happen only when sending from kraken,
Can you as the owner of the wallet make a statement against this practice, if it is bithumb that is at fault, at ripple management? Since it is centralized maybe they can help us, and you by the same occasion.

Hi Ilanoh. It's hard to say what happened in this instance. When we're on the receiving end of a transaction, what's typically happened is a client has either omitted or made an error on the destination tag. Each exchange would have a different recovery process for these, so that's why we suggest contacting their support.

Thanks for your answer,

Can you contact Ripples to tell them that some receiver is holding funds coming from your address away ?

Can you make a public statement, telling your customers, not to send XRP to Bithumb,as not everyone is on this duscussion.

Thank you

icdevin

newbie

Activity: 3

Merit: 0

Quote from: Kraken-Septimus on January 09, 2018, 04:10:44 PM

Quote from: Ilanoh on January 09, 2018, 11:53:08 AM

Hello, how do you explain that this issue happen only when sending from kraken,
Can you as the owner of the wallet make a statement against this practice, if it is bithumb that is at fault, at ripple management? Since it is centralized maybe they can help us, and you by the same occasion.

Hi Ilanoh. It's hard to say what happened in this instance. When we're on the receiving end of a transaction, what's typically happened is a client has either omitted or made an error on the destination tag. Each exchange would have a different recovery process for these, so that's why we suggest contacting their support.

I do think this is worth at least raising the issue via some sort of ticket or whatever process you have with your developers so they can look into it. Looking at my Kraken => Bithumb TX vs. my offline wallet => Bithumb TX, the only difference appears to be in the different flags, and the last ledger sequence.

For reference, here's my two transactions, where the first is the missing one from Kraken and the second is the successful one from my offline wallet.

https://xrpcharts.ripple.com/#/transactions/4C6DBD6B514ECC1E21E8ECF5B0E44A8B587729931D8F7D1DCC338D59B88BDE5F
https://xrpcharts.ripple.com/#/transactions/4C489B9055D7594533B7F9FF16A3985DEEC65B5A8E2D43858FB775BDA1A2C9CA

Kraken-Septimus

full member

Activity: 338

Merit: 101

https://support.kraken.com

Quote from: Ilanoh on January 09, 2018, 11:53:08 AM

Hello, how do you explain that this issue happen only when sending from kraken,
Can you as the owner of the wallet make a statement against this practice, if it is bithumb that is at fault, at ripple management? Since it is centralized maybe they can help us, and you by the same occasion.

Hi Ilanoh. It's hard to say what happened in this instance. When we're on the receiving end of a transaction, what's typically happened is a client has either omitted or made an error on the destination tag. Each exchange would have a different recovery process for these, so that's why we suggest contacting their support.

MarsMiningCo

newbie

Activity: 19

Merit: 17

Ilanoh

member

Activity: 83

Merit: 10

Quote from: Kraken-Septimus on January 09, 2018, 11:32:44 AM

Quote from: safexharbour on January 08, 2018, 04:13:35 PM

I did just recently submit a support ticket to Kraken. For anyone that has sent successfully sent an XRP transaction from a different exchange or wallet to Bithumb, are there any obvious differences in the raw transaction data between the one from Kraken which didn't show up and the one from another wallet that did?

Hi safexharbour. If the funds have been successfully sent from Kraken, our support staff would not be able to help in this instance. I would suggest contacting Bithumb's support.

To find your transaction ID, please navigating to Funding > Withdraw > And click the ID of the transaction on the left hand side. From there you will see a transaction ID. Please supply this to Bithumb support.

Thanks for understanding.

Hello, how do you explain that this issue happen only when sending from kraken,
Can you as the owner of the wallet make a statement against this practice, if it is bithumb that is at fault, at ripple management? Since it is centralized maybe they can help us, and you by the same occasion.

Kraken-Septimus

full member

Activity: 338

Merit: 101

https://support.kraken.com

Quote from: safexharbour on January 08, 2018, 04:13:35 PM

I did just recently submit a support ticket to Kraken. For anyone that has sent successfully sent an XRP transaction from a different exchange or wallet to Bithumb, are there any obvious differences in the raw transaction data between the one from Kraken which didn't show up and the one from another wallet that did?

Hi safexharbour. If the funds have been successfully sent from Kraken, our support staff would not be able to help in this instance. I would suggest contacting Bithumb's support.

To find your transaction ID, please navigating to Funding > Withdraw > And click the ID of the transaction on the left hand side. From there you will see a transaction ID. Please supply this to Bithumb support.

Thanks for understanding.

MarsMiningCo

newbie

Activity: 19

Merit: 17

I have the same issue where my XRP has not showed up at Bithumb. i received the following message to one of my tickets

Message
"안녕하세요 회원님 빗썸 고객센터입니다

문의주신 내용 확인 후 담당부서로 전달 드려 확인 요청 드렸으며 확인 후 회원님의 계정에 입금처리될 예정입니다.

다만, 확인까지는 다소 시간이 소요될 수 있으며 소요되는 정확한 시간에 대한 안내는 어려운 점 양해 부탁 드립니다.

입금이 늦어지고 있는 점 사과 말씀드리며 최대한 빠른 처리를 위하여 최선을 다하겠습니다.

이용에 불편을 드려 진심으로 죄송합니다.

더 궁금하신 사항은 빗썸고객센터(1661-5566)로 문의 부탁드립니다.

감사합니다."

Translated - "Hello, member, Bitsum Customer Center

After confirming the contents of your inquiry, we will forward it to your department and we will send it to you.

However, it may take some time to confirm, and it is difficult to know the exact time required.

We apologize for the late payment and we will do our best to make it as quick as possible.

We apologize for any inconvenience you may have experienced.

For more information, please contact the Bitsum Customer Center (1661-5566).

Thank you."

is the issue Kraken? or is it Bithumb?

safexharbour

newbie

Activity: 3

Merit: 0

I did just recently submit a support ticket to Kraken. For anyone that has sent successfully sent an XRP transaction from a different exchange or wallet to Bithumb, are there any obvious differences in the raw transaction data between the one from Kraken which didn't show up and the one from another wallet that did?

gmoney68

newbie

Activity: 2

Merit: 0

Has anyone recovered their money yet? Mine has been since December 22nd. No reply at all. phone support confirmed their was an issue with Kracken, That's it. I'm hoping it will get resolved in a month. although XPR took a 30% haircut because they delisted South Korea price info and everyone bailed thinking the sky was falling.

Ilanoh

member

Activity: 83

Merit: 10

Quote from: icdevin on January 08, 2018, 12:47:10 PM

Quote from: Ilanoh on January 08, 2018, 09:39:18 AM

Have you filled a international ticket or a korean missing deposit ticket ?

If you file an int'l ticket, they will just reply with the following instructions for filling out a missing deposit ticket:

Quote

Thank you for using Bithumb Exchange.

Please go to '1:1 Inquiry' under 'Customer support'.
Then, for 'Type of question, click '[신청서양식] 가상화폐 입출금누락 확인요청'
([Request Format] Cryptocurrency Deposit/Withdrawal Omission Confirmation Request)
Please write your 'Mobile number'.
Check your name. Then, for '코인종류' (Coin Type), select 'Ripple' (XRP).
For '입출금구분' (Deposit/Withdrawal), select '입금' (Deposit)
Type '수량' (Quantity)' write your '지갑주소' (Wallet Address); put '데스티네이션 코드' (Destination Tag);
put your TXID number.

After writing all necessary information, click 'confirm'.

Checking TXID is possible from withdrawing website if withdrawing is completed.

Feel free to use 1:1 Inquiry or call us. (82-1661-5551)
After pressing 82-1661-5551, press 1 for English, press 2 for Chinese, press 3 for Japanese.

No real news on mine, but we have been calling their support line (Korean) every day and they have now "forwarded our ticket to the department in charge" (of those types of issues) and to please wait. No frame of time was given.

NOTE: AT THIS TIME, DO NOT WITHDRAW XRP FROM KRAKEN TO BITHUMB. YOUR COIN WILL _NOT_ ARRIVE. I have sent another small test amount to see if that would go through and it did not. I recommend sending it to a personal wallet or other service before sending it to Bithumb.

Have you also contacted Kraken on this issue ?

safexharbour

newbie

Activity: 3

Merit: 0

I filed a Korean missing deposit ticket. I did finally get a response from Bithumb's customer service on the ticket but it was just a form response essentially saying that they are looking into the matter but can't estimate how long it will take to be resolved.

icdevin

newbie

Activity: 3

Merit: 0

Quote from: Ilanoh on January 08, 2018, 09:39:18 AM

Have you filled a international ticket or a korean missing deposit ticket ?

If you file an int'l ticket, they will just reply with the following instructions for filling out a missing deposit ticket:

Quote

Thank you for using Bithumb Exchange.

Please go to '1:1 Inquiry' under 'Customer support'.
Then, for 'Type of question, click '[신청서양식] 가상화폐 입출금누락 확인요청'
([Request Format] Cryptocurrency Deposit/Withdrawal Omission Confirmation Request)
Please write your 'Mobile number'.
Check your name. Then, for '코인종류' (Coin Type), select 'Ripple' (XRP).
For '입출금구분' (Deposit/Withdrawal), select '입금' (Deposit)
Type '수량' (Quantity)' write your '지갑주소' (Wallet Address); put '데스티네이션 코드' (Destination Tag);
put your TXID number.

After writing all necessary information, click 'confirm'.

Checking TXID is possible from withdrawing website if withdrawing is completed.

Feel free to use 1:1 Inquiry or call us. (82-1661-5551)
After pressing 82-1661-5551, press 1 for English, press 2 for Chinese, press 3 for Japanese.

No real news on mine, but we have been calling their support line (Korean) every day and they have now "forwarded our ticket to the department in charge" (of those types of issues) and to please wait. No frame of time was given.

NOTE: AT THIS TIME, DO NOT WITHDRAW XRP FROM KRAKEN TO BITHUMB. YOUR COIN WILL _NOT_ ARRIVE. I have sent another small test amount to see if that would go through and it did not. I recommend sending it to a personal wallet or other service before sending it to Bithumb.

Ilanoh

member

Activity: 83

Merit: 10

Have you filled a international ticket or a korean missing deposit ticket ?

Topic: xrp deposit to Bithumb from Kraken missing - page 3. (Read 1132 times)