Hello everybody,
I have some tokens that only listed on YoBit (I only use Binance and Bittrex as the main exchanges). I created an account at YoBit, deposited and then sold the token for some Bitcoin... then I withdraw my money to other wallet.
Problem is that I withdrawn last week, YoBit said that withdrawn completed. But until now I have not received my money.
I track the transaction ID YoBit provided but it shows "NOT FOUND" - it means YoBit has not yet sent out the money.
I am trying to reach YoBit team for help but I dont know how?
- Sent PM and support ticket since May 12 => No response
- Tried contact them via Twitter: No response
- They dont have telegram
- They dont have an official support email.
Any one please give me some advice?
Thanks
What coin were you trying to withdraw, and what exactly is the status saying? Would you mind posting the TXID that yobit is giving you as well as screenshots of your withdrawal history, if that's okay with you so that we know exactly what's going on.
But this is very characteristic of yobit, they often have people struggle with their deposits/withdrawals. And when there is an issue arising from deposits and withdrawals, they never respond to support tickets which is a huge pain in the ass.
You honestly have no option but to either wait for the problem to solve itself, or to wait for a response from support. Either way, it's going to be a long wait. Hopefully it wasn't much that you lost, because it's hard to recover funds from yobit in a problem like this in a short amount of time. My advice is to never go back to yobit to trade anything, it's too risky. Not even the tokens that are only listed on yobit itself.