In the last two weeks a user christopher tells me.
"...Hmm, alright I need to get approval but I think the order - payouts = refund would be best. I know they're going to want to charge a fee though simply because we aren't supposed to cancel/refund cloud mining orders after the 7th day. I'll try to get that as low as I possibly can. How much BTC has been withdrawn over your account so far?
Thanks,
Chris..."
And now the same christopher tell me, today i am not in the 7 day money back guarantee... so zoomhash has stolen me ~3000USD.
Send me a copy of the email on 20.09 and we will take care of this for you. Thanks and sorry for the troubles.