As I said before – your order #33789 was completed on our side (jar****
[email protected]). You can create a ticket inside your account at 24change.com with request for PP transaction identification number.
I received $44 from (hy****
[email protected]) but it was supposed to be $704. I'm missing $660 that 24change.com has not sent yet. Already have PP # ID number. This experience of using 24change.com has been highly unsatisfying and extremely frustrating thus far.
Here is 24change email quote:
November 28, 2013 10:42
Exchange: LiteCoin » PayPal
#33789
Dear client, we accepted your exchange.
Payment details:
Send 16.0 LTC to address LQ7AnGL15ripHdNyQR7sBt4qARTy4M7Ztg
Make sure payment comment includes: 24Change TXID33789 LTCN-PP 44.0
Don't forget to press "Checkout" button
Exchange status
Already put in a ticket on your website, contacted your support, live chat, ICQ & twitter.
edit:
Finally got in touch with them after 4 days on their ICQ which is on their Twitter.
They say the fee for exchanging $704 worth of LTC is $660.... They tell me the fee is clearly stated as 15LTC or 5.0% of the transaction. So if 5.0% is greater than 15LTC, the fee rises to whatever that percentage is. I tried to exchange 16 LTC and they granted an exchange to me 1 LTC and told me no refunds because it's stated on the site that 15 LTC is the fee.
Also, they won't refund me either and it took them 4 days to respond to any of my emails or chat support requests or ICQ messages. Even though I contacted them within the 24 hour refund warranty window, they did not respond to me until 4 days later and said no refunds. Will NOT be using 24change again, and would not recommend anyone else do it either. If they are this stingy about a refund of only 16 LTC, I wouldn't want to see what happens to an order of 100 or 200 LTC that doesn't process smoothly.
I'm sure people have used them with success, but if you read on this page alone, there is 5 posts indicating a poor experience, and the only good testimonials are the ones 24change advertise on their website. Remember... $660 fee for a $704 transaction with only a 24 hour refund policy (while it conveniently takes them 72 hours to reply to you). And their reply is no refunds.... There are many better exchanges to use with much more honest people in the bitcoin community. If you plan to make an exchange then I recommend you look elsewhere first, or wait until we see some reputable people post positive experiences here on the forum using 24change.
Horrible service.
edit2:Just wanted to add to 24change, that the exchanges are good for the crypto community. However, better service and honoring warranties is important if you don't want people to feel like they've been scammed. I wonder how many 20 LTC exchange orders have been charged a $500-$600+ fee and not been honored the warranty within 24 hours. Who in their right mind exchanges 16 of an item for someone and takes 15 of them as a fee....This has been a lesson for me... Oh well.