Author

Topic: About Bestchange [again] (Read 4108 times)

full member
Activity: 384
Merit: 150
December 26, 2020, 05:14:02 AM
#60
Noticed the izooomrud's style? - crap and started using people on the forum as toilet paper for wiping. Typical scam behavior.

I never cease to be amazed at how willingly a lot of people are without investigation to start attacking a serious service that has been working for several years becase of the sake of the first person they meet.

suchmoon & LoyceV (aka Most Known Sig Wh), as usual, merited the scammer https://bitcointalksearch.org/topic/m.53657780 This is not the first time a merit has been treated irresponsibly, this gives credibility out of scammers' lies!

 Undecided

And it never ceases to amaze me how this scammer on every corner repeats the same thing that livecoin is a serious service. Although in 2018 I was deceived, then blackmailed and eventually robbed, like many other users. Moreover, today they have deceived even more of their users who continued to use their exchange, thanks to the efforts of this scammer.
legendary
Activity: 3290
Merit: 16489
Thick-Skinned Gang Leader and Golden Feather 2021
December 06, 2020, 11:37:33 AM
#59
suchmoon & LoyceV (aka Most Known Sig Wh), as usual, merited the scammer https://bitcointalksearch.org/topic/m.53657780 This is not the first time a merit has been treated irresponsibly, this gives credibility out of scammers' lies!
I'm responding here only as a Reference post for the neutral tag I'm going to give you for your feedback abuse. The Trust system is not supposed to be used to leave negative feedback for Merit you don't like:
If a DT member tags you for something stupid involving merit (ie. probably anything less than selling merit), then they're not going to be a DT member for much longer.
You were already excluded from my trust list, and you're already excluded by many others too. Having fun leaving irrelevant feedback?

Let me quote your negative feedback:
Quote
Warning! Regularly merits scammers, this gives credibility out of their lies!

I have only one question left: if you're so concerned with the Merit sent to this post, why didn't you paint Ratimov red? He Merited the same post. Does this have anything to do with the fact that Ratimov is the only one who left you positive feedback on DT?
legendary
Activity: 2044
Merit: 1231
December 04, 2020, 07:51:19 PM
#58
Noticed the izooomrud's style? - crap and started using people on the forum as toilet paper for wiping. Typical scam behavior.

I never cease to be amazed at how willingly a lot of people are without investigation to start attacking a serious service that has been working for several years becase of the sake of the first person they meet.

suchmoon & LoyceV (aka Most Known Sig Wh), as usual, merited the scammer https://bitcointalksearch.org/topic/m.53657780 This is not the first time a merit has been treated irresponsibly, this gives credibility out of scammers' lies!

 Undecided
copper member
Activity: 24
Merit: 1
June 10, 2020, 04:02:34 AM
#57
Unfortunately, this situation is still causing us some unwarranted suspicion, and BestChange suffered some damage to their reputation as well. To help things clear up, we have addressed the case and its resolution in a topic on another forum dedicated to security in crypto.

On behalf of the entire ChangeHero team, we would like to thank BestChange for handling the outcry professionally and not giving in to unreasonable demands. We hope that our continuing partnership will help both our services to make a good name for ourselves.
I thought everything about the situation was resolved sometime back when I saw some members reverting the negative feedback they had left on bestchange. Since this thread was mostly about the reputation of Bestchange at that time, Maybe you guys can make a new thread concerning the current situation of your reputation and what you did to resolve the issue that led to your negative feedback.
Thanks for the reply, JeromeTash.
We actually did make a separate thread, linked in the quoted message. It was made on a forum we thought was appropriate for the topic.
We left a reply in this thread, in which this case is mentioned, as a reminder that BestChange handled it right despite not even being involved, and all the suspicions and accusations towards BestChange were unwarranted.
legendary
Activity: 2338
Merit: 1261
Heisenberg
June 08, 2020, 01:28:37 PM
#56
Unfortunately, this situation is still causing us some unwarranted suspicion, and BestChange suffered some damage to their reputation as well. To help things clear up, we have addressed the case and its resolution in a topic on another forum dedicated to security in crypto.

On behalf of the entire ChangeHero team, we would like to thank BestChange for handling the outcry professionally and not giving in to unreasonable demands. We hope that our continuing partnership will help both our services to make a good name for ourselves.
I thought everything about the situation was resolved sometime back when I saw some members reverting the negative feedback they had left on bestchange. Since this thread was mostly about the reputation of Bestchange at that time, Maybe you guys can make a new thread concerning the current situation of your reputation and what you did to resolve the issue that led to your negative feedback.
copper member
Activity: 24
Merit: 1
June 08, 2020, 11:26:27 AM
#55

The second line of accusation, the situation with SergeyMalar, was very eyebrow-raising to us. The user did not use our service when he found ChangeHero exchanger, he found them on Monero official site. But nobody here was blaming Monero or writing into their trust, everybody was blaming us. Although we had nothing to do with the exchange of this 21 000 USDT. We anyway helped SergeyMalar return his money. And as it turns out, ChangeHero did not freeze his funds on a whim, the guy turns out to be dodgy. Here’s the link: https://bitcointalksearch.org/topic/rexicc-6000-5230166
(Summarized translation: Another exchanger, not listed with us, got the funds received from the user lovemoney2463 blocked by an exchange, and asked him to do the KYC procedure. The exchanger found out that lovemoney2463 is an alt of SergeyMalar, trying to launder the same questionable funds, moreover, he tried to bypass KYC by using another person, an 18-year-old guy, to pass it for him).
So, in this situation, we got double-accused unfairly. But some forum users, despite many objective data, still look at us as a scammer. This is really surprising for us.


Unfortunately, this situation is still causing us some unwarranted suspicion, and BestChange suffered some damage to their reputation as well. To help things clear up, we have addressed the case and its resolution in a topic on another forum dedicated to security in crypto.

On behalf of the entire ChangeHero team, we would like to thank BestChange for handling the outcry professionally and not giving in to unreasonable demands. We hope that our continuing partnership will help both our services to make a good name for ourselves.
legendary
Activity: 2534
Merit: 1713
Top Crypto Casino
March 19, 2020, 09:52:46 AM
#54
I am changing my feedback from negative to neutral. I think it is probably the appropriate thing to do.

The primary reason for doing so are because there have been no accusations to my knowledge of BestChange scamming campaign participants but it does not mean the way they behaved by sitting on the sidelines watching while members got in to arguments and debates was a good thing.

Since the BestChange website has affiliate links they are responsible for ensuring they do not trade with shady exchanges for the sake of making affiliate commission at the detriment of innocent victims being scammed. I hope they continue to make lengthy checks before linking up with exchanges so users referred there can be safe from scams and selective scamming.

legendary
Activity: 1307
Merit: 2181
Buy/Sell crypto at BestChange
March 18, 2020, 06:57:20 AM
#53
@YOSHIE

We did reply to your message, perhaps it slipped your attention, here’s the quote


~~~

Half of this list are exchangers, which are, firstly, not a scam until proven otherwise by authorized bodies, secondly, there is a warning on every such page, for instance:
https://www.bestchange.com/exmo-exchanger.html
We only created their pages so that people could comments on them, we do not show them in results for any exchange directions, they are placed in a separate section for information about rates.
Other projects are switched off. Currently users can leave a review about them or read the reviews about their past work without any serious complaints.



To correct, it should be "Half of this list are exchanges", not "exchangers".

You say: “I think that this bestchange company is not careful in accepting fraudulent site registrations”

On the contrary, we are very cautious when adding new exchangers, adding only those who have been working over 6+months, have built up good and reliable reputation on the Internet. Users can leave reviews about exchangers, and we make sure these are authentic reviews. But it should be understood, even given the thorough check and continued good work, nobody and nothing can guarantee that it will not scam users one day.
We work hard to protect the interests of our users, checking the exchanger, interfering in problematic cases. If an exchanger has 3 negative reviews or more, it is automatically switched off from our website. Given the popularity of our platform, exchangers are sensitive to negative feedback and do their best to solve an issue. In some problematic situations we can switch the exchanger off from our monitor until the issue is solved, this is also a very effective measure. And of course, if an exchanger turns out to be a scam, we will never switch it back.
legendary
Activity: 1307
Merit: 2181
Buy/Sell crypto at BestChange
March 18, 2020, 06:51:31 AM
#52
Firstly, we would like to express our sincere gratitude for everyone who has been supporting us in this and other topics about our reputation, finding the time to deep-dive into the situation, voice their opinion and not let go, bumping this topic up. We really appreciate it. Also, we would like to thank those who analyzed the facts and changed/withdrew their negative feedback.

Originally there were 2 lines of accusations against us: not using escrow and the situation with SergeyMalar.
We have been paying for our advertising campaign for 2 months already, regularly and on time. We pay even in cases when, according to our rules, we could not pay (when users violate our rules in a number of cases). In our opinion, we have proven our integrity and trustworthiness.

The second line of accusation, the situation with SergeyMalar, was very eyebrow-raising to us. The user did not use our service when he found ChangeHero exchanger, he found them on Monero official site. But nobody here was blaming Monero or writing into their trust, everybody was blaming us. Although we had nothing to do with the exchange of this 21 000 USDT. We anyway helped SergeyMalar return his money. And as it turns out, ChangeHero did not freeze his funds on a whim, the guy turns out to be dodgy. Here’s the link: https://bitcointalksearch.org/topic/rexicc-6000-5230166
(Summarized translation: Another exchanger, not listed with us, got the funds received from the user lovemoney2463 blocked by an exchange, and asked him to do the KYC procedure. The exchanger found out that lovemoney2463 is an alt of SergeyMalar, trying to launder the same questionable funds, moreover, he tried to bypass KYC by using another person, an 18-year-old guy, to pass it for him).
So, in this situation, we got double-accused unfairly. But some forum users, despite many objective data, still look at us as a scammer. This is really surprising for us.
copper member
Activity: 2170
Merit: 1827
Top Crypto Casino
March 18, 2020, 04:07:15 AM
#51
It turns out that SergeyMalar is not fair so it seems that at least some of negative ratings to Best_Change must be either rewritten or removed completely.

https://bitcointalksearch.org/topic/rexicc-6000-5230166

He was locked again by another exchanger and wrote a report from alt account. This really suspicious.

I'm going to tag SergeyMalar as well as his alt account, this post will be used as reference.
Just trying to understand the SergeyMalar case. Did the exchangers show some findings as to why his accounts were getting blocked.
Because it can't be a coincidence.
legendary
Activity: 1484
Merit: 1655
Rêlêå§ê ¥ðµr MïñÐ
March 18, 2020, 03:55:20 AM
#50
Not sure if i missed anything, how is the accused exchanger Rexi.cc connceted to Bestchange? <...>

At first, Sergey Malar accused the Bestchange platform and the Changehero exchange which holded his funds during three months because this user couldn't successfully pass the AML/KYC procedure.

Later, apparently the same person tried to pass the KYC on the Rexi.cc exchange with different passport data, but he failed and then he created a new Bitcointalk account lovemoney2463 to make another accusation.

Comment from the Rexi.cc manager in Russian:

<...> y ChangeHero дaнный пepcoнaж пpoxoдил AML/KYC нa oдни пacпopтныe дaнныe a y нac oн пpoxoдит AML/KYC нa coвceм дpyгиe пacпopтныe дaнныe <...>

Connected addresses:
0x975f422840ed3729a5b95a60e454e0826b719f4a (Sergey Malar)
0x4e6ff059f96aa47ac2a2743d7b67e151c0cbc7e1 (lovemoney2463)
https://etherscan.io/address/0xecbb6a1f09ff3cdecd340158de5fb5080ce08876#tokentxns
hero member
Activity: 1372
Merit: 783
better everyday ♥
March 18, 2020, 03:05:09 AM
#49
However, the members here have their own judgments in drawing conclusions about the best change, I personally only for the moment think positive things.
Yah each member will have his own opinion in this matter. But I think everyone should agree on an feedback to implement it consistently. Because sometimes people's subjective judgments aren't really as accurate as everyone's overall feedback. I ask you to agree on a common opinion to change feedback or keep Cheesy
legendary
Activity: 2128
Merit: 1775
March 17, 2020, 11:22:48 PM
#48
@YOSHIE

Did you ever get a reply from them addressing your concerns?
in this case there is no answer from the bestchange, regarding the site.

In this case I took a few conclusions about the bestchange exchange site, they have been doing good things, even though in the past there was an exchange site on which was registered at a bestchange company committing fraud.
So I drew one conclusion to change neutral beliefs.

If I observe in a healthy manner that the bestchange site is a company that serves several other exchange sites, as you quoted above. The one who committed the scam was the site listed at the bestchange company, that's a mistake, for bestchange companies by accepting fraudulent exchange sites like (changehero-exchangers) etc. (thus swallowing victims).

I think that this bestchange company is not careful in accepting fraudulent site registrations, This is where I draw one conclusion: The reputation of a bestchange company is bad and is accused of being deceptive, because it is done by several exchange sites in it.

I can only suggest to bestchange companies not to accept exchange sites that are involved in fraud to register at a bestchange company.
Because all this time that ruined the reputation of bestchange is that site that is cheating people's money.

The most dangerous effect going forward again is, if the above site still makes an exchange and wants to cheat again on its customers, the bestchange company will automatically be accused again of fraud, because they are registered with the bestchange company, People don't care about other sites, who is responsible for exchanges or holding companies, that's what's being attacked.

So, in the case of bestchange, I think the company (bestchange) has proven and corrected its gloomy reputation, so far what has been accused.

However, the members here have their own judgments in drawing conclusions about the best change, I personally only for the moment think positive things.
legendary
Activity: 3108
Merit: 1359
March 17, 2020, 06:10:49 PM
#47
It turns out that SergeyMalar is not fair so it seems that at least some of negative ratings to Best_Change must be either rewritten or removed completely.

https://bitcointalksearch.org/topic/rexicc-6000-5230166

He was locked again by another exchanger and wrote a report from alt account. This really suspicious.

I'm going to tag SergeyMalar as well as his alt account, this post will be used as reference.
legendary
Activity: 3472
Merit: 3507
Crypto Swap Exchange
March 17, 2020, 03:31:51 PM
#46
@JollyGood
I used to trust your feedback, you are one of the good bud here.

In bestchange case, it seems some of the users have very much headache which force me think you have personal vendetta with bestchange.

Did any of you so far have tagged the account monero?

If you (@JollyGood) believe Bestchange is promoting scam and they are neg tag worthy, I would request you to do the same to the guy who created the ANN thread for Monero and other dev of Monero if they have account here. Because you believe Bestchange promote scam, so they are scammer. Monero official website promote Bestchange, so Monero too is scammer. If you have ball, then do fair to everyone. I see no topic or mention of Monero website here while the guy claimed to be scammed have said that Monero official website has listed Bestchange and that's true.
Please tag Monero too or remove tag from Bestchange. Don't be the same as the old DT type (double standard). Be fair to everyone.

each case is specific to itself. You can expect from someone to tag another account because they are similar like something other. If you have enough proof, you need to open scam accusation and post all evidence which you can find then leave the others to evaluate is it scam or not.
member
Activity: 121
Merit: 40
March 17, 2020, 02:27:12 PM
#45
@JollyGood
I used to trust your feedback, you are one of the good bud here.

In bestchange case, it seems some of the users have very much headache which force me think you have personal vendetta with bestchange.

Did any of you so far have tagged the account monero?

If you (@JollyGood) believe Bestchange is promoting scam and they are neg tag worthy, I would request you to do the same to the guy who created the ANN thread for Monero and other dev of Monero if they have account here. Because you believe Bestchange promote scam, so they are scammer. Monero official website promote Bestchange, so Monero too is scammer. If you have ball, then do fair to everyone. I see no topic or mention of Monero website here while the guy claimed to be scammed have said that Monero official website has listed Bestchange and that's true.
Please tag Monero too or remove tag from Bestchange. Don't be the same as the old DT type (double standard). Be fair to everyone.
legendary
Activity: 2534
Merit: 1713
Top Crypto Casino
March 17, 2020, 10:36:57 AM
#44
@YOSHIE

Did you ever get a reply from them addressing your concerns?

legendary
Activity: 2338
Merit: 1261
Heisenberg
March 17, 2020, 10:20:49 AM
#43
I decided to bring this up because new details about the case have been revealed: https://bitcointalksearch.org/topic/rexicc-6000-5230166
I think that it will not be difficult to read 2 pages of the topic in Russian using Google translate.
I believe this is very important to restore the reputation of Best_Change.
Not sure if i missed anything, how is the accused exchanger Rexi.cc connceted to Bestchange? Because i have checked their listed of exchangers on bestchange and i don't see rexi.cc on it

Instead, Rexi.cc is listed on Bestexchangers.ru which i believe it a totally different plat form from bestchange.com

I am also concerned that after the issues were solved, Members removed or changed negative trust to neutral but a few did not remove the support they had placed for the flag created against bestchange which i believe should also be put into consideration since Newbie/guest flags affect their Reputation as well.
legendary
Activity: 3472
Merit: 3507
Crypto Swap Exchange
March 17, 2020, 08:37:35 AM
#42
..

I decided to bring this up because new details about the case have been revealed: https://bitcointalksearch.org/topic/rexicc-6000-5230166
I think that it will not be difficult to read 2 pages of the topic in Russian using Google translate.
I believe this is very important to restore the reputation of Best_Change.

It always can be risky if you let the interpretation to google translate. a small misunderstanding can go the wrong way.
I understand Russian a little bit, but it's hard for me to read 2 pages (40-50 posts). If there is anything new except already know $21k case, then we don't need to go there.
I see now, none of the flags was not active on @Best_Change account and as I said earlier they need to be patient and everything will be fine.

Also, I'm just leaving feedback to them just to pay attention that is his problem already solved even if BestChange is the only third part in this case.
hero member
Activity: 2338
Merit: 757
March 17, 2020, 07:50:26 AM
#41
Now that the Changegero.io issue "seem to have been resolved" what happens to the Newbie flag that is massively supported on their profile?
What happens to the "non use of trusted escrow" feedback that was left now that they have paid the first week(i think)?
Actual flag and red trusts are all about "promoting fake scam project" and have this thread as a reference. Now that the case is resolved, only one user has changed his feedback from negative to netreul notification and i think other users didn't yet notice that the issue with changehero has been resolved and that their feedbacks are no more appropriate. All the feedbacks about not using an escrow have been removed after the campaign paied first week .
Let's see what will happen next .
As am wearing the signature of BestChange since the biggenning of its campaign, i have been always inteested about the open accusations against the reputation of the project representer who is also managing the campaign.
I posted three days ago after the update about the case been resolved with the accused exchange and many DT users reviewed their feedback, but some others still not. I post this to bump the topic and get more opinions about the actual situation of BestChange .

I decided to bring this up because new details about the case have been revealed: https://bitcointalksearch.org/topic/rexicc-6000-5230166
I think that it will not be difficult to read 2 pages of the topic in Russian using Google translate.
I believe this is very important to restore the reputation of Best_Change.
I had already started a topic about the same issue when i notice that this thread isn't updated anymore despite it's used as a reference for many negative feedbacks received by the bestchange profile. Maybe it's better to update the other thread as it recently received more opinions after the case subject of accusation has been resolved.
Link to thread: Need more opinions about bestchange feedbacks.
legendary
Activity: 2268
Merit: 1655
To the Moon
March 17, 2020, 06:24:08 AM
#40
Now that the Changegero.io issue "seem to have been resolved" what happens to the Newbie flag that is massively supported on their profile?
What happens to the "non use of trusted escrow" feedback that was left now that they have paid the first week(i think)?
Actual flag and red trusts are all about "promoting fake scam project" and have this thread as a reference. Now that the case is resolved, only one user has changed his feedback from negative to netreul notification and i think other users didn't yet notice that the issue with changehero has been resolved and that their feedbacks are no more appropriate. All the feedbacks about not using an escrow have been removed after the campaign paied first week .
Let's see what will happen next .
As am wearing the signature of BestChange since the biggenning of its campaign, i have been always inteested about the open accusations against the reputation of the project representer who is also managing the campaign.
I posted three days ago after the update about the case been resolved with the accused exchange and many DT users reviewed their feedback, but some others still not. I post this to bump the topic and get more opinions about the actual situation of BestChange .

I decided to bring this up because new details about the case have been revealed: https://bitcointalksearch.org/topic/rexicc-6000-5230166
I think that it will not be difficult to read 2 pages of the topic in Russian using Google translate.
I believe this is very important to restore the reputation of Best_Change.
hero member
Activity: 2338
Merit: 757
February 04, 2020, 06:53:14 PM
#39
Now that the Changegero.io issue "seem to have been resolved" what happens to the Newbie flag that is massively supported on their profile?
What happens to the "non use of trusted escrow" feedback that was left now that they have paid the first week(i think)?
Actual flag and red trusts are all about "promoting fake scam project" and have this thread as a reference. Now that the case is resolved, only one user has changed his feedback from negative to netreul notification and i think other users didn't yet notice that the issue with changehero has been resolved and that their feedbacks are no more appropriate. All the feedbacks about not using an escrow have been removed after the campaign paied first week .
Let's see what will happen next .
As am wearing the signature of BestChange since the biggenning of its campaign, i have been always inteested about the open accusations against the reputation of the project representer who is also managing the campaign.
I posted three days ago after the update about the case been resolved with the accused exchange and many DT users reviewed their feedback, but some others still not. I post this to bump the topic and get more opinions about the actual situation of BestChange .
sr. member
Activity: 1372
Merit: 322
February 01, 2020, 06:21:54 AM
#38
Returning funds is good but they also have to pay him interest to compensate inflation. They held funds for over 90 days for no reason. They owe him additional $157.
Who said it was for no reason? They may have an investigation, which most of the centralize exchange do, you have no controll over centralize exchange. Did they ever paid any sort of interest or compensation towards the inflation? No without doubt. However, would you compensate the exchange if it has deflation? No without doubt again.
Here's one case of sportsbet where they had scammed (or hold or whatever) 21.5 BTC, did you accused them for this reason? No.
https://bitcointalksearch.org/topic/215-btc-taken-by-sportsbetio-1863248
I respect you or anyone who try to prevent possible scam.
hero member
Activity: 2338
Merit: 757
February 01, 2020, 05:02:53 AM
#37
Now that the Changegero.io issue "seem to have been resolved" what happens to the Newbie flag that is massively supported on their profile?
What happens to the "non use of trusted escrow" feedback that was left now that they have paid the first week(i think)?
Actual flag and red trusts are all about "promoting fake scam project" and have this thread as a reference. Now that the case is resolved, only one user has changed his feedback from negative to netreul notification and i think other users didn't yet notice that the issue with changehero has been resolved and that their feedbacks are no more appropriate. All the feedbacks about not using an escrow have been removed after the campaign paied first week .
Let's see what will happen next .
copper member
Activity: 2170
Merit: 1827
Top Crypto Casino
February 01, 2020, 04:05:51 AM
#36
logfiles , I think you're missing that Veleor is not a newbie.
I think you misunderstood me.  I am not calling Veleor a newbie  Smiley
I was referring to the type of flag he created (Type 1/Newbie/Guest flag)
legendary
Activity: 3108
Merit: 1359
January 31, 2020, 10:14:28 PM
#35
logfiles , I think you're missing that Veleor is not a newbie.

P. S. I removed my negative feedbacks from Best_Change, Indacoin and ChangeHero.io and replaced them with neutral notifications.
copper member
Activity: 2170
Merit: 1827
Top Crypto Casino
January 31, 2020, 06:41:16 PM
#34
Quite an interesting turn of events.
I was hesitant to tag Bestchange because the scenario was somehow confusing.

I just want to know how things workout from here and on since it's one of those rare scenario's i have come across

Now that the Changegero.io issue "seem to have been resolved" what happens to the Newbie flag that is massively supported on their profile?
What happens to the "non use of trusted escrow" feedback that was left now that they have paid the first week(i think)?

legendary
Activity: 3108
Merit: 1359
January 31, 2020, 02:55:12 PM
#33
Changegero.io returned money to Sergey (see above)

Thanks from me to all english users who were active in helping ordinary people to get justice with bit services. This is how should work in our crypto community!

As about myself, i will keep my tag on bestchange but will rewrite it and make it neutral.
Returning funds is good but they also have to pay him interest to compensate inflation. They held funds for over 90 days for no reason. They owe him additional $157.

legendary
Activity: 2436
Merit: 1849
Crypto for the Crypto Throne!
January 31, 2020, 10:23:16 AM
#32
Changegero.io returned money to Sergey (see above)

Thanks from me to all english users who were active in helping ordinary people to get justice with bit services. This is how should work in our crypto community!

As about myself, i will keep my tag on bestchange but will rewrite it and make it neutral.
legendary
Activity: 2576
Merit: 1252
Leading Crypto Sports Betting & Casino Platform
January 31, 2020, 10:04:38 AM
#31
Этo нe xopoшaя нoвocть, этo axyитeльнaя нoвocть, дpyзья! Я для ceбя cдeлaл дecятки вывoдoв из этoй cитyaции. Oбмeнникy ChangeHero нe мeшaлo бы eщe кoмпeнcиpoвaть тe вeдpa вaлepьянки кoтopыe мнe пpишлocь пить, нo я paд, oчeнь cильнo paд чтo cитyaция нaкoнeц peшeнa.

Oбмeнникy ChangeHero oчeнь coвeтyю бoльшe нe мopoзитьcя, измeнить дизaйн caйтa в cooтвeтcвии иx peaльныx пpaвил и в дecятки paз ycкopить paбoтy cepвиca. Bы нaнecли бoльшoй yдap cвoeй peпyтaции, нo нe cлилиcь, cдeлaли вoзвpaт. У вac eщe ecть шaнc вoccтaнoвить ceбe peпyтaцию, нo пoвepьтe, cepвиc вaм нyжнo кapдинaльнo пepepaбoтaть, c тaким пoдxoдoм вы дaлeкo нe yйдeтe.


BCEM КTO ПOДДEPЖИBAЛ OГPOMHAЯ БЛAГOДAPHOCTЬ. BestChange, cпacибo зa тo чтo paзpeшили cитyaцию! Пoдcкaжитe кaк cнять флaги кoтopыe я нacтaвил? Bcex ocтaльныx тoжe пpoшy cнять c BestChange флaги пo мoeй пpoблeмe.




The issue has been resolve, I just read it in google translated version and I can confirm that it's all good now.



I am expecting that best_change will resolve this issue, imagine they are spending more than 1btc a week to promote their exchange, so literally they don't need to scam anyone to get some money.

@Best_change, thankyou for your explaining and still being active here in forum, you deserve to be here. Congratulation that this issue has been resolve. Little by little your reputation here will be restored here.

For those DT that tag best_change I think this is the time to remove them, and let's be happy that this issue has been resolve.  Smiley Congrats again @Best_change
legendary
Activity: 1307
Merit: 2181
Buy/Sell crypto at BestChange
January 31, 2020, 09:47:35 AM
#30
As you can see that situation has been resolved and the exchanger has returned the funds to the user:

Official statement from ChangeHero regarding the case with Sergey M.

On 27/10/2019 supposedly Sergey M. (hereinafter - “the User”) has made two transactions with the web interface of the ChangeHero service (hereinafter - “the Service”).

The first transaction was made at 15:15:12 on 27/10/2019. Exchanged 50 USDT20 to XMR. Finished at 15:52:43.
The second transaction was made at 17:11:44 on 27/10/2019. Exchanged 21,010 USDT20 to XMR. The transaction was automatically put on hold due to AML-system being triggered.

Sequence of interactions with the user
 
The interaction with the User was happening as follows:
On 27/10/2019 at 20:28 the User contacted the Service’s support team through the chat asking for a refund of his assets because he refused to pass the user verification procedure known as KYC (“Know Your Customer”). At 21:04 he was provided with the support team’s email address, where further communication was occuring;
On 29/10/2019 at 15:55, after consulting with legal experts, the Service has decided to continue verification of the User until the circumstances are completely clarified;
On 01/11/2019 at 14:53 after the User’s inquiry, the Service affirmed the refund is possible only after completing the KYC procedure;
On 09/11/2019, as a reply to the previous letter, the User sent an email with his ID, proof of source of part of his funds and screenshots of his exchange account attached to it;
To confirm the User’s identity, on 21/12/2019 a Skype call was made after being repeatedly postponed, through the User’s fault as well.

During the Skype call, the User was asked a few standard questions, which, in our opinion, could serve as a proof of ownership over the funds:
Which cryptocurrency wallet was used by the User to send the funds to the Service;
Which cryptocurrency wallet was used by the User to receive the funds exchanged by the Service;
Why did the User exchanged his funds not directly on the exchange (at the time of transactions, the rates on the exchange were more favorable);
For what activities does the User utilize his exchange account, from which the funds were sent to the Service.
The User was not able to provide an answer to any of these questions and disconnected from the call, claiming he would call back in 15-20 minutes.

To get more information on the case, during a few days from 21/12/2019 until 17/01/2020 the Service sent inquiries to the exchange from which the funds were sent. The information received from the exchange representatives can be summarized as follows:
The funds were indeed sent from their exchange account;
The account shows the signs of “allegedly suspicious activity”;
There were no official inquiries from law enforcement regarding this account.

Closing the case

According to the Terms of Use, on 31/01/2020 at 13:39:43 the Service has made a refund to the outgoing Address 0x975f422840ed3729a5b95a60e454e0826b719f4a, Hash: 0x207cc2a75781aecc9b08d6f7e7bfeadce53ff85c7ee509cc79ea8da1b8477d9f. The address will be blacklisted by the Service, and the User or any further operations connected with this address will be blocked.

Despite the unjustified accusations, all the time since the start of the incident, the User’s funds were on hold on the Service’s payin address, were not sent or used in any other transactions.

Concluding the case

ChangeHero is a non-custodial exchange solution. It does not withhold its users’ assets and balances. It does not require obligatory sign-up.

The Service’s team adheres to the policy of opposing illegal activities, such as fraud, money laundering, as well as suspicious operations and transactions. The Service’s policy will not be changed despite the attempts to influence it through public activities, private e-mail and messaging, Service’s partners etc.

The Service is going to review the communication flow with its customers who refuse to undergo KYC and to resolve similar future cases within 24 hours.

The Service is going to review its Terms of Use to make the conditions of using the Service more clear and understandable to the Users.

The team is sincerely sorry that some of these unjustified accusations and reputation damage were dealt to the BestChange and Indacoin services that have no connection to the transactions in question. We express our gratitude to BestChange and Indacoin for adhering to their Terms of Use and not pressuring ChangeHero to refund the assets in question.

legendary
Activity: 2212
Merit: 7064
January 29, 2020, 06:34:43 PM
#29
I left neutral feedback on Bestchange profile, and since then I received several PM requests to remove my feedback.
One more for my ignore list.
legendary
Activity: 1484
Merit: 1655
Rêlêå§ê ¥ðµr MïñÐ
January 29, 2020, 11:19:46 AM
#28
Best_Change, the FAQ section on your website also has such paragraph:

<...> Also, on an important note, as we said in another thread, the exchanger did not take away the user’s money or embezzle it; it has just frozen it to conduct an investigation, because the transaction was marked as suspicious. Therefore it's too early to speak about scam in this situation.

It's a strange when you say it's too early to write about scam, because SergeyMalar mentioned in the Russian topic that today is the deadline for the exhanger's response, which was indicated by Bestchange itself.
legendary
Activity: 2534
Merit: 1713
Top Crypto Casino
January 29, 2020, 08:27:08 AM
#27
Is the BestChange user (Best_Change) still sending out PMs threatening to take action if the negative trust is not removed because the first week of campaign payments was released?

legendary
Activity: 1307
Merit: 2181
Buy/Sell crypto at BestChange
January 29, 2020, 07:25:23 AM
#26
We would like to address accusations raised here.

Firstly, regarding trust feedbacks – we did not mean to threaten or bully into removing the feedback, but it was false, untrue and unfair to us. We appreciate that some users have removed it, but not everybody did so, unfortunately.


As for our FAQs ---


Thanks to Veleor, lets look what bestchange writing in their FAQ:

Q: Bceм ли oбмeнникaм из мoнитopингa BestChange.ru мoжнo дoвepять?
A: Bы мoжeтe бeз oпaceний пpoвoдить oбмeны нa oбмeнныx пyнктax, чиcлящиxcя в aктивнoм cocтoянии нa нaшeм мoнитopингe Кaждый oбмeнный пyнкт был тщaтeльнo пpoвepeн пepeд включeниeм нa нaш caйт. <...>


Translate yellow sentences: 1. "You can make any exchanges without any concerns in exchangers listed in "active" section on our site. Every exchanger was carefully checked before add it to our site "


please see the full text of the quoted paragraph: https://www.bestchange.com/faq.html

~~~

Half of this list are exchangers, which are, firstly, not a scam until proven otherwise by authorized bodies, secondly, there is a warning on every such page, for instance:
https://www.bestchange.com/exmo-exchanger.html
We only created their pages so that people could comments on them, we do not show them in results for any exchange directions, they are placed in a separate section for information about rates.
Other projects are switched off. Currently users can leave a review about them or read the reviews about their past work without any serious complaints.


Lastly, we would like to quote the user who encountered the situation with the exchangers and started topics across the forum:

PS:
C BestChange oпpeдeлeннo пaлкy мы пepeгнyли, в тoм чиcлe и пo мoeй винe. Пo peшeнию пpoблeмы пpилoжy вce ycилия чтoбы иcпpaвить этo

Translation: we went too far with BestChange, and I am to blame for that as well. When the problem is solved, I will do my best to fix that.

The thing is, that the user did not pick up the exchanger on our website, he found it on Monero’s website. However, all the blame is put on us and we are made the bad guy here. We, in our turn, we trying to help solve this situation.

Also, on an important note, as we said in another thread, the exchanger did not take away the user’s money or embezzle it; it has just frozen it to conduct an investigation, because the transaction was marked as suspicious. Therefore it's too early to speak about scam in this situation.


legendary
Activity: 3108
Merit: 1359
January 24, 2020, 06:46:12 PM
#25
Bestchange trying, as we would say in russian "И pыбкy cъecть, и нax*й cecть" (i will be appreciated for any analogy in english about this aphorism\catchphrase).
You mean trying to serve two masters.

Quote
No one can serve two masters. Either you will hate the one and love the other, or you will be devoted to the one and despise the other. You cannot serve both God and money.

Matthew 6:24, new international version.
legendary
Activity: 2436
Merit: 1849
Crypto for the Crypto Throne!
January 24, 2020, 05:34:42 PM
#24
.......

Bestchange trying, as we would say in russian "И pыбкy cъecть, и нax*й cecть" (i will be appreciated for any analogy in english about this aphorism\catchphrase).

Thanks to Veleor, lets look what bestchange writing in their FAQ:

Q: Bceм ли oбмeнникaм из мoнитopингa BestChange.ru мoжнo дoвepять?
A: Bы мoжeтe бeз oпaceний пpoвoдить oбмeны нa oбмeнныx пyнктax, чиcлящиxcя в aктивнoм cocтoянии нa нaшeм мoнитopингe Кaждый oбмeнный пyнкт был тщaтeльнo пpoвepeн пepeд включeниeм нa нaш caйт. <...>

Q: Я oтпpaвил дeньги в oдин из oбмeнникoв, нo oбмeн eщё нe пpoвeдeн, xoтя пoлoжeнный cpoк yжe пpoшeл. Чтo мнe дeлaть?
A: Ecли вы пpoизвoдили oбмeн в oднoм из oбмeнныx пyнктoв нaшeгo мoнитopингa, тo мoжeтe нe бecпoкoитьcя – вaши дeньги никyдa нe пpoпaдyт, т.к. в нaшeм лиcтингe иcключeнo пpиcyтcтвиe мoшeнничecкиx caйтoв. <...>

Translate yellow sentences: 1. "You can make any exchanges without any concerns in exchangers listed in "active" section on our site. Every exchanger was carefully checked before add it to our site "

2. "Your money will not be stolen, because in our listing there is not any scam sites"

If you talking something like that, you must bear responsibility if something will go wrong.

But in their ToS they are writing something like that:
2.5. Пoльзoвaтeль пpeдyпpeждeн o тoм, чтo Aдминиcтpaция Caйтa нe нeceт oтвeтcтвeннocти зa пoceщeниe и иcпoльзoвaниe им внeшниx pecypcoв, ccылки нa кoтopыe мoгyт coдepжaтьcя нa caйтe.

Simple translate: "We are not responsible for any use of external sites, links  of which can be placed in our site"

But in english part (bestchange.com) it's even better  Cheesy . Look at their ToS:
THE OPERATORS'S TOTAL CUMULATIVE LIABILITY FOR ANY AND ALL CLAIMS IN CONNECTION WITH THE WEBSITE WILL NOT EXCEED FIVE U.S. DOLLARS ($5.00). USER AGREES AND ACKNOWLEDGES THAT THE FOREGOING LIMITATIONS ON LIABILITY ARE AN ESSENTIAL BASIS OF THE BARGAIN AND THAT THE OPERATORS WOULD NOT PROVIDE THE WEBSITE ABSENT SUCH LIMITATION.

Fuck, that is really good. If you would be scammed by shitty exchange service from their site, Bestchange will pay you 5 dollars. Excellent!
legendary
Activity: 1554
Merit: 2037
January 24, 2020, 01:24:07 PM
#23
I have removed their previous negative while I look into the current state of events (which are unrelated to why the negative was given). Do note that I was being threatened with a flag[1] unless I comply, not that this was the reason for complying.
~snip~

[1] I don't see how someone has a "right to give a flag" if I don't comply with a rating review in time.
Publicized PM because cases are on-going and I don't want to keep this in my box.
I'm kinda shocked you gave a shit about them creating a flag, especially one without basis. In no way is you leaving them negative feedback something that warrants a Flag against you as it doesn't mean people are at risk of losing money in dealing with you. While I don't agree universally with your use of the trust/feedback system, you in no way should be pushed into performing reviews based on the timeline of others.
Not that it matters at the moment but to me that earned them an exclusion, same as anyone I come across with an inherent failure to use the system as I think it's meant to be. They shouldn't be threatening as a courtesy and should have just left a neutral expressing their opinions.
I revised my neutral for the time being but will see what happens and whether or not they will continue to claim 100% reliable and legal, on the bestchange.com site,  while indemnifying themselves from liability at the same time.

Actually they are confusing flag with trust rating. By giving flag, they surely meant giving red trust if red trust for not paying campaign participants isn't removed.
This is a misuse of the feedback system as well. Retaliatory feedback is not acceptable.
legendary
Activity: 2674
Merit: 2970
Terminated.
January 23, 2020, 11:08:23 AM
#22
I have removed their previous negative while I look into the current state of events (which are unrelated to why the negative was given). Do note that I was being threatened with a flag[1] unless I comply, not that this was the reason for complying.

[1] I don't see how someone has a "right to give a flag" if I don't comply with a rating review in time.
Publicized PM because cases are on-going and I don't want to keep this in my box.

Actually they are confusing flag with trust rating. By giving flag, they surely meant giving red trust if red trust for not paying campaign participants isn't removed.

I don't see how someone has a "right to give a negative rating" if I don't comply with a rating review in time. There you go, same answer applies.
legendary
Activity: 1918
Merit: 1759
January 23, 2020, 10:59:00 AM
#21
I have removed their previous negative while I look into the current state of events (which are unrelated to why the negative was given). Do note that I was being threatened with a flag[1] unless I comply, not that this was the reason for complying.

[1] I don't see how someone has a "right to give a flag" if I don't comply with a rating review in time.
Publicized PM because cases are on-going and I don't want to keep this in my box.

Actually they are confusing flag with trust rating. By giving flag, they surely meant giving red trust if red trust for not paying campaign participants isn't removed.
legendary
Activity: 2128
Merit: 1775
January 23, 2020, 08:57:07 AM
#20
I also experienced the same PM, "Oh, I'm so scared" Lol.

The participants of the advertising campaign received their payouts, buy you haven’t removed your red flag and are spoiling our reputation on the forum for no good reason. And you ignore the fact that we do pay the participants. We think this is wrong. Unfortunately, if you do not remove your flag, we will have to use the trust system to announce your unethical behavior.

Kind regards,
Best_Change


What i did, i could be shot dead later...🗡️
Commander, give me a bullet proof shirt, to catch big-time fraudsters.



Link: http://archive.is/wip/aFH9e
Quote
Currently there is an ongoing investigation between the exchanger and Binance in the attempt to return the user his funds. But in any case, our service bears no legal of financial responsibility as stated in our ToS.
legendary
Activity: 2674
Merit: 2970
Terminated.
January 23, 2020, 08:40:15 AM
#19
I have removed their previous negative while I look into the current state of events (which are unrelated to why the negative was given). Do note that I was being threatened with a flag[1] unless I comply, not that this was the reason for complying.

The participants of the advertising campaign received their payouts, buy you haven’t removed your red flag and are spoiling our reputation on the forum for no good reason. And you ignore the fact that we do pay the participants. We think this is wrong. Unfortunately, if you do not remove your flag, we will have to use the trust system to announce your unethical behavior.

Kind regards,
Best_Change

If you're threatening me into taking quick action, or "else consequences", then you may forget about correcting your reputation. I will publicize these PMs. The only thing that I can tell you at this time: I'll look into the case when I have time, there are more urgent matters on this forum.
This is not a threat but informing you in advance. We have a right to give a flag to users spreading misinformation about us despite provided proof of no wrongdoing, but as a gesture of good will we decided to inform you in advance. We do not mind if you wish to publicize these PMs – we would have done it ourselves, but the topic where this situation was discusses is unfortunately locked.

We would really appreciate the speedy resolution of the issue.

Cheers,
Best_Change

[1] I don't see how someone has a "right to give a flag" if I don't comply with a rating review in time.
Publicized PM because cases are on-going and I don't want to keep this in my box.
legendary
Activity: 1428
Merit: 1166
🤩Finally Married🤩
January 22, 2020, 11:14:33 AM
#18
It's good to hear that @Best_Change paid the participants on the signature campaign. Ive just read on your bounty thread. I think some will remove their negative trust on you such as TMAN as he mentioned on his tagged if you used escrow or at least paid the first week.



I'm just not sure with other negative tagged as the issue is on your exchange directly. But this will somehow lighten the issue for a bit I guess proving that Best Change exchange is legit and paying.
Knowing TMAN, it might be removed but it will be replaced again for another reason until the accusations are cleared. So, as of the meantime, to save him a hassle of typing another feedback he should just leave it be until BestChange clear their name. (Am not speakin' for him, just stating what he might do)
We might also not know that they just intended to pay the first week just because of the feedback left on the account,... JMO...
legendary
Activity: 2268
Merit: 1379
Fully Regulated Crypto Casino
January 22, 2020, 09:20:34 AM
#17
It's good to hear that @Best_Change paid the participants on the signature campaign. Ive just read on your bounty thread. I think some will remove their negative trust on you such as TMAN as he mentioned on his tagged if you used escrow or at least paid the first week.



I'm just not sure with other negative tagged as the issue is on your exchange directly. But this will somehow lighten the issue for a bit I guess proving that Best Change exchange is legit and paying.
legendary
Activity: 1554
Merit: 2037
January 22, 2020, 05:31:10 AM
#16
We would like to empathize that the users participating in our advertising campaign and being paid for it, have nothing to do with this incident.

In any case, given that there is no request from the law-enforcing authorities or real proof from the exchanger, we continue to insist they return the full amount to the user. Today we have switched the exchanger off until this situation is solved, their investigation is dragging on and they do not provide and new facts.
Glad to hear your response on this matter. Personally I think this situation should be an eye opener and would like to see the 100% safe claim from your landing page removed. I'm going to revise my feedback, but still feel that's an unreasonable goalpost to have and is unattainable.

For me the campaign participants weren't wrapped up in this at the moment, as the potential scam is off your platform you were just the gateway and they make up a small percentage of where you direct people.
legendary
Activity: 1652
Merit: 1483
January 22, 2020, 05:14:29 AM
#15
In any case, given that there is no request from the law-enforcing authorities or real proof from the exchanger, we continue to insist they return the full amount to the user. Today we have switched the exchanger off until this situation is solved, their investigation is dragging on and they do not provide and new facts.

good to hear. that will hopefully force the exchanger to act swiftly. i hope you continue to advocate on behalf of this customer---they are owed a lot of money.

obviously, your customers count on you to sanction and/or remove fraudulent exchangers. i was concerned upon hearing that bestchange deactivated/reactivated the exchanger in question despite the fact that the case was still unresolved. i'm glad there's a reasonable explanation for why that happened.
legendary
Activity: 1307
Merit: 2181
Buy/Sell crypto at BestChange
January 22, 2020, 05:01:32 AM
#14
Unfortunately, it’s also possible to understand the exchanger, because if the funds were indeed obtained illegitimately, they will be held responsible for helping fraudsters/drug dealers or the like.

On the other hand, the exchanger has not yet provided any serious evidence for their suspicions, just their subjective opinion.

Our moderator temporarily switched off the exchanger after they stopped responding to his requests, and not because of the current situation. The way the monitor works, after the punishment term expires, the exchanger gets automatically switched on. The theories about kickbacks shared in the original topic are very interesting and under other circumstances we would even discus them, but unfortunately these guesses have nothing to do with reality and only distract attention from this current situation.

We do not have the habit (neither the authority) to hastily call others scams or fraudsters, but try to get to the bottom of the situation, listen to different viewpoints and gather facts. We believe that this approach is more competent, although many users would prefer to point a finger and put the blame on somebody (including us), judging solely on their speculations.

That’s a logical conflict, don’t you think?
It turns out that you are spreading subjective speculations about us being a fraud, based only on a fact that administration of the exchanger listed also subjectively thinks that the user is a fraud.

We would like to empathize that the users participating in our advertising campaign and being paid for it, have nothing to do with this incident.

In any case, given that there is no request from the law-enforcing authorities or real proof from the exchanger, we continue to insist they return the full amount to the user. Today we have switched the exchanger off until this situation is solved, their investigation is dragging on and they do not provide any new facts.
legendary
Activity: 2128
Merit: 1775
January 22, 2020, 03:20:01 AM
#13
legendary
Activity: 2128
Merit: 1775
January 21, 2020, 10:39:16 PM
#12
I have a feeling very soon there might be a deluge of complaints from their campaign participants.
Even if that is true, I have warned members here about the Bestchange site being involved in fraud and stealing some of their clients' money.

Even worse, I do not imagine to promote a site that is involved in the theft of client money and is distributed to sig participants, and given to sig participants' wives and children to enjoy money.
People who are victims of fraud will certainly swear, this will be contagious effect for those who eat stolen money.

I have a hunch, they will pay participants in the first week, like I mentioned above, or vice versa as you said.
legendary
Activity: 2534
Merit: 1713
Top Crypto Casino
January 21, 2020, 05:49:32 PM
#11
Thank you YOSHIE for both the thread (which is currently locked) and also your work looking in to Bestchange.

I have a feeling very soon there might be a deluge of complaints from their campaign participants.


While YOSHIE locked his topic, i created this one to discuss such situation.
Yes, I locked the topic about the Bestchange site, temporarily for further fermentation of complaints of deceived members.

The evidence you provided is suspicion about the Bestchange site getting stronger in fraud.

I am currently investigating the direction of their game and gathering some more evidence to be presented, so people are really aware that exchanging on the Bestchange site is at very high risk of losing their money.

Now we are not talking about the pesky campaign, we are talking about sites with losses suffered by many people, damn.
Their turnover is now declining, people have started to realize which sites are honest and which sites are losing their money.
https://btcsniffer.com/index.php?address=1BestcHaNGExXQ5ZHoY1iTtNEoey8BF1kk&cb=2&latest
legendary
Activity: 3108
Merit: 1359
January 21, 2020, 05:40:20 PM
#10
Another question, why not provide KYC for a large amount?
User sent them requested papers and made a video call. That didn't help, they simply edited the ToS, then put him to ignore list everywhere and that's all.
legendary
Activity: 2436
Merit: 1849
Crypto for the Crypto Throne!
January 21, 2020, 03:11:42 PM
#9
P. S. I left a negative feedback to Best_Change user. He's definitely supporting this pseudo-exchanger and acting as its agent on this forum.

I've done the same thing. it's not normal to keep scammers on "active services" while they can scam someone other. With such cases, bestchange should freeze this exchanger and make them active again only after succesful (to both sides) solution.


Veleor created flag about this situation. Please support - https://bitcointalk.org/index.php?action=trust;flag=1265

пoэтoмy я coздaл флaг №1265 c ccылкoй нa тeмy oт johhnyUA в aнглийcкoм paздeлe. Пpи ycлoвии, чтo флaг пoддepжaт дocтaтoчнoe кoличecтвo пoльзoвaтeлeй, тoгдa вce тeмы oт aккayнтa Bestchange для нoвичкoв и гocтeй фopyмa бyдyт coпpoвoждaтьcя cпeциaльным пpeдyпpeждeниeм нa жёлтoм фoнe. Ecть шaнcы, чтo этo cyмeeт пoдcтeгнyть пpeдcтaвитeля Bestchange бoлee pacтopoпнo peшaть пpoблeмy тoпикcтapтepa.
legendary
Activity: 3108
Merit: 1359
January 21, 2020, 12:41:16 PM
#8
"Exchanger" now made statements about some ongoing investigation. Meanwhile, all messages from scammed person are ignored.

What a nice way to perform investigation. Why bother asking or answering questions when you already have his 21k in your wallet. Grin

P. S. I left a negative feedback to Best_Change user. He's definitely supporting this pseudo-exchanger and acting as its agent on this forum.
full member
Activity: 952
Merit: 110
January 21, 2020, 07:17:34 AM
#7
I think its a very bad idea to exchange 21k worth of coin on any exchange at once and most especially on low rated exchanges, would have been better if you do this on binance and there won't b anything to worry about, I get nervous exchanging coins worth 1k on any exchanges these days unless its top exchange, you've learned your lesson
legendary
Activity: 1554
Merit: 2037
January 21, 2020, 04:44:22 AM
#6
Now I have to ask how sure are you about the events and how they have transpired? Has the person received any further communication from Bestchange? I believe I read correctly that the guy is complying with KYC, is there any communication or movement on this?

As you see, this scammy exchange (changehero) is still available on bestchange despite their PM to topic starter where they tells something like: "we do all nedeed actions to exclude exchange service ChangeHero from our listing"
~snip~

Isn't it enough shitty and untrustworthy? I mean as i said it before: the problem not in specific scammers, the problem they bestchange doesn't bear any responsibility so they will keep adding scammers. They're motivated to do that, because they will get money from scammers (i don't know for sure how bestchange get their money from listed services, in what way i mean) but if something will go wrong, they just delete this scammers from their list. I mean with such scheme they don't interest to do even the smallest check.

This is why this topic at "reputation" and not in "scam accusation". Here is what i mean:
You are not wrong and my questions about the actual scam are valid for what actions I want to take. Sorry if something is getting lost in translation here, but I am currently considering my creating or supporting a newbie warning flag and at a minimum tagging the forum based account with a neutral if not negative. For the following reasons.

1) The claim that they have deleted valid feedback from their site about a potential scam.
2) Allowing the potential scam to continue to be promoted through their platform.

I'll be clear if it wasn't before I don't like them or they way they make promises, as reflected below.
Quote
BestChange was created with security in mind, which means that we pay utmost attention to the reputation and reliability of e-currency exchangers that we work with. All of them have been thoroughly selected to offer the highest level of service and customer support, so dealing with them is 100% reliable and legal. For instance, services working with WebMoney must have a very high  to be included into our list of premium e-currency exchangers.
This here about sums up my issue with this "public service provider" as they put it. You can look into their terms of service and they quickly make you give up all and any rights to hold them accountable if something goes wrong in any sense. Why would you need to be fully indemnified from all liability if you make the claim all exchangers listed are 100% safe.
I am condemning their claims as this was lifted from their landing page. It creates a false sense of security which is impossible for them to provide - nothing is 100%
When I discuss them indemnifying themselves I am referring to their TOS where they do just that regardless of fault of the user or the exchanger. This is BS, and makes the claim of 100% safe a lie if they have even one scammed user that they themselves do not make whole.


The reason I want to know about the actual scam accusation is important to me anyways. If it turns out there was no scam, and it just took longer than expected or they waited on the KYC to clear; whatever it happens. Then it makes sense that the exchanger is still listed. I still don't agree with the feedback having been deleted, that's a poor precedent. I am not trying to lump Bestchange in with that scam but it's outcome does have a varying degree of liability that Bestchange shares in; and should be reflected and dealt with in a measured manner. 
legendary
Activity: 2436
Merit: 1849
Crypto for the Crypto Throne!
January 21, 2020, 04:06:42 AM
#5
Now I have to ask how sure are you about the events and how they have transpired? Has the person received any further communication from Bestchange? I believe I read correctly that the guy is complying with KYC, is there any communication or movement on this?

As you see, this scammy exchange (changehero) is still available on bestchange despite their PM to topic starter where they tells something like: "we do all nedeed actions to exclude exchange service ChangeHero from our listing"
UPD:
1)
Oт bestchange я пoлyчил пиcьмo, пocлe кoтopoгo нa вpeмя y oбмeнникa пoмeняли cтaтyc. Boт пиcьмo:
 "Дoбpый дeнь! C нaшeй cтopoны были пpиняты мepы пo вpeмeннoмy иcключeнию oбмeннoгo пyнктa ChangeHero из лиcтингa мoнитopингa.
Haдeeмcя, чтo этoт фaкт пoвлияeт нa cкopocть oбpaбoтки oбмeнникoм cитyaции пo Baшeй зaявкe.
Блaгoдapим зa oбpaщeниe, жeлaeм Baм нaдeжныx и выгoдныx oбмeнoв!
Best regards,
Alexa (BestChange)."

Isn't it enough shitty and untrustworthy? I mean as i said it before: the problem not in specific scammers, the problem they bestchange doesn't bear any responsibility so they will keep adding scammers. They're motivated to do that, because they will get money from scammers (i don't know for sure how bestchange get their money from listed services, in what way i mean) but if something will go wrong, they just delete this scammers from their list. I mean with such scheme they don't interest to do even the smallest check.

This is why this topic at "reputation" and not in "scam accusation". Here is what i mean:

IMO since bestchange is offering the option, shouldn't they be held liable as much as the exchange fucking your buddy? They want to make the money then they should make sure the people they deal with are legit.
legendary
Activity: 2128
Merit: 1775
January 20, 2020, 11:27:55 PM
#4
While YOSHIE locked his topic, i created this one to discuss such situation.
Yes, I locked the topic about the Bestchange site, temporarily for further fermentation of complaints of deceived members.

The evidence you provided is suspicion about the Bestchange site getting stronger in fraud.

I am currently investigating the direction of their game and gathering some more evidence to be presented, so people are really aware that exchanging on the Bestchange site is at very high risk of losing their money.

Now we are not talking about the pesky campaign, we are talking about sites with losses suffered by many people, damn.
Their turnover is now declining, people have started to realize which sites are honest and which sites are losing their money.
https://btcsniffer.com/index.php?address=1BestcHaNGExXQ5ZHoY1iTtNEoey8BF1kk&cb=2&latest
legendary
Activity: 1554
Merit: 2037
January 20, 2020, 09:55:28 PM
#3
I'll start by saying I've never bothered to check them out up until this topic as it struck a chord. I've never looked at it and really have no interest in finding the best rate at any given moment, call me lazy. I'll just sell here and there as I see fit or find the time. I do remember however being new to the scene and finding tons of lists of provideres in the past and trying to use those lists to find reputable places to do business. Unfortunately a lot of people/businesses make great claims, and do little research or just provide that as lip service.
Quote
BestChange was created with security in mind, which means that we pay utmost attention to the reputation and reliability of e-currency exchangers that we work with. All of them have been thoroughly selected to offer the highest level of service and customer support, so dealing with them is 100% reliable and legal. For instance, services working with WebMoney must have a very high  to be included into our list of premium e-currency exchangers.
This here about sums up my issue with this "public service provider" as they put it. You can look into their terms of service and they quickly make you give up all and any rights to hold them accountable if something goes wrong in any sense. Why would you need to be fully indemnified from all liability if you make the claim all exchangers listed are 100% safe.
Sorry but I didn't go through all of the users thread about the scam in general or how he got there and what not but did they only arrive at that site because they were on Bestchange? If so that's enough for them to have a warning associated with them IMO. It's nothing legal and won't get your friends funds returned to them but people should be aware that they can drop the ball despite claims of 100% safety.
I must say it's very damning if they have removed legitimate feedback and allowed the exchanger to continue to do business despite being aware of how they have potentially scammed this user.
Now I have to ask how sure are you about the events and how they have transpired? Has the person received any further communication from Bestchange? I believe I read correctly that the guy is complying with KYC, is there any communication or movement on this?
legendary
Activity: 3808
Merit: 4603
Contact @yahoo62278 on telegram for marketing
January 20, 2020, 07:08:25 PM
#2
Why would someone exchange 21k at once if there is questions about reputation? I personally have not looked into Bestchanges rep, but from the other thread users were saying there have been accusations against them. Another question, why not provide KYC for a large amount? I understand users would like to stay anonymous but if they wanted to avoid that, why not do a bunch of smaller transactions? Yea spend more on fees but maybe avoid the kyc process.

IMO since bestchange is offering the option, shouldn't they be held liable as much as the exchange fucking your buddy? They want to make the money then they should make sure the people they deal with are legit. They may well be also man, if your buddy went through with KYC would they pay?
legendary
Activity: 2436
Merit: 1849
Crypto for the Crypto Throne!
January 20, 2020, 06:18:12 PM
#1
Here is it - https://bitcointalksearch.org/topic/changehero-21-010-usdt-5219259 (screenshots in english is readable by anyone)

Edited: Here is english topic - https://bitcointalksearch.org/topic/m.53667163

TS tried to exchange 21 010 USD on Monero at https://changehero.io/ (spoiler: this is scam shitty "exchange service" don't use it in any way) and was fooled. Exchanger told TS to make KYC procedure because sum was very big.

TS asked them to return money to his wallet while passing KYC (what was in their ToS) but they rejected to do that and also, they rewrited their ToS (lol). And in result they started to ignore him and deleted chat with support on their site (double lol)

But more interesting this part:

7) Ocтaвлял oтзыв нa bestchange.ru и trustpilot.com - нa oбoиx плoщaдкax oтзывы имeннo были yдaлeны, нe cкpыты. Bestchange.ru нeдeлю нaзaд зaпpocил oт мeня вcю инфopмaцию co cкpиншoтaми, дoкyмeнтaми пo пoвoдy oбмeнa, я вce выcлaл, нa 1-2 дня oбмeнникy пocтaвили cтaтyc "Heдocтyпeн" в дaнный мoмeнт y oбмeникa cтaтyc "Aктивeн" и мeня никтo нe oпoвeщaл пo кaкoй пpичинe eмy oбpaтнo вepнyли cтaтyc aктивнoгo oбмeнникa. A trustpilot.com вooбщe бecпoлeзный pecypc, 3 paзa ocтaвлял oтзыв тaм co вceми дaнными oбмeнa, пpocтo yдaляют и нa пoчтe cвoeгo caппopтa мoлчaт.
Bolded text translate:
Quote
I left feedbacks on bestchange.ru and trustpilot.com - on both my feedbacks were deleted, not hidden. Bestchange.ru asked me all information one week ago, with all screenshots, documents about my exchange. I have sent them everything. For 1-2 days exchanger (changehero means - translator) was set to "not available" but now it has status "Active" and noone told me reasons why it was happened
(tried my best to translate - translator)

You can check it by yourself - this shitty assholes (they calling themselves changehero) is still available on bestchange - https://www.bestchange.com/list.html but with Sergey feedback (https://www.bestchange.com/changehero-exchanger.html) for now (January 20, 2020, 10:40:56 PM forum time)

Bestchange didn't delete them, they don't give a fuck (in fact).

I'm here not talking about specific scam but more about ethics of bestchange. This is not first their accusation like that. They are loving to add some shady shitty exchanges and don't love to remove them. In fact, they are acting like Uber or any shitty new trendy service-agregator. They don't bear any responsibility, they just intermediary between customer and merchant. Isn't this pitty?

While YOSHIE locked his topic, i created this one to discuss such situation.

The problem is that you can't blame Bestchange. You weren't scammed by them, you were scammed by exchanger which were provided by them. Bestchange in their opinion is clear. But is it trustworthy? I mean the same thing with Uber: if car driver will steal something from you, Uber will never compensate you anything by himself. He will tell you something like "Oh, here is it all needed information, now go and find your driver-thief, have a nice day!"
Company, like Microsoft, is responsible for their workers of services. Bestchange or Uber - is not.


P.S: yep, maybe someone will remember that i promoted Livecoin with opened scam accusation. I remember that too, but here is a little difference - my opinion was that Livecoin was blackmailed and i had told it publicly. So i put my "skin in the game". In simple words, I risked with my own reputation and I beared some risk. At the same time, Bestchange don't want to be responsible, but want to have profits. Like any another agregator-service
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