Update:
[email protected] is actually answering emails now. Here is their response to me even though I did request during the 5 month period. So I am back to square one. Any help is greatly appreciated guys. I do not see how they can call me a business, as I clearly am the only one who can do that.
Hello there,
We are very sorry but as per our cancellation policy it has been longer
than 5 months since you placed your order therefore you are no longer
eligible for a refund. We have been very clear and open with our terms
of order, it was released as a news update, it is easily available on
our website and you are urged to view it on the product page before you
order. Such regulations only apply to consumers and you are a business
customer with us. I can assure you that our legal matters are dealt with
by a leading law firm in the UK. Our terms of order are completely legal
in the UK. It was typed up by solicitors who specialize in this area of
law. They have advised us that all our customers will be legally classed
as businesses for many reasons, one being that the hardware we are
selling can only be used for mining cryptocurrencies which is a business
practice according to HMRC.
Best Regards,
Alpha Technology Team
On 2014-07-14 23:45, xxxxxx wrote:
> I am also aware of thelaws in theUK which state I have 2 weeks within
> receiving an order to request a refund. You Terms are against your own
> laws. I ask you again to Refund all my money now. I will take further
> action, and know of others you have fully refunded. Please make this
> as simple and easy as possible on all of us. Otherwise, we are headed
> down a bad road. Your terms clearly break the law.
>
>> --------- Original Message ---------
>> Subject: RE: Refund Me Now Please
>> From:
[email protected]>> Date: 7/14/14 2:24 pm
>> To:xxxxxxx
>>
>> Hello there,
>>
>> We are very sorry but as per our cancellation policy it has been
>> longer
>> than 5 months since you placed your order therefore you are no
>> longer
>> eligible for a refund. We have been very clear and open with our
>> terms
>> of order, it was released as a news update, it is easily available
>> on
>> our website and you are urged to view it on the product page before
>> you
>> order.
>>
>> Best Regards,
>>
>> Alpha Technology Team