Topic: ♛ Alpha.Casino | Crypto| Web3 | Provably fair | Crash |Dice | Casino |👑 🎰🎲 (Read 2399 times)

At least you need to be addressed directly before giving your stand about member concerns but lets see
how your explanation works knowing how hard to take the trust of bitcointalk gamblers when they see some
questions and the OP is not responding directly.
aside from your site was created 4 years ago telling us that you are in Beta but look up to now nothing
clears about that?will look at this thread for what wll be your strong plans and actions for this matters.

Thank you for reaching out and sharing your feedback.

We want to assure you that we have no issues with our withdrawal and deposit processes. Alpha Casino is designed to provide efficient and secure transactions. If you have played at Alpha Casino even once, you will recognize the reliability of our financial operations.

We are in the process of cutting off all third-party communications and moving towards a decentralized model. This transition is intended to enhance security and efficiency. While we face some technical challenges and are working on gaining full community acceptance, we believe this approach will ultimately benefit all our players.

Please note that we do not have an account on the Trustpilot website. Our focus is on direct communication with our players and improving our services based on your direct feedback. Public reviews are important, but we prioritize the feedback we receive from our community.

and look at how he posted after you ,  not caring about your point things that each casino representative should
be alarmed and replied because they need to clear things and to clear their name or else this will turn against the casino name.

and from all the important replies here, he chooses to not pay attentions to your warning , Now I believe that we
have to consider having a second thought about this casino as we will be ending into bad experience  , 4 years after
there are still no concrete proofs of their legitimacy.

It's important to clarify that our withdrawals are processed instantly and do not involve any third parties. Claims about deposits not being credited and withdrawals not being processed are not reflective of our current system's capabilities. We are committed to providing a seamless experience, and our support team is always available to help resolve any concerns promptly.

Thank you for bringing this to our attention.

I didn't want to make this post, but given some points that I consider people need to be very careful, that's why I decided to make this post, I have nothing against this casino, but it seems to me that people need to be very careful with this casino.

1 - this thread was created in 2020, 4 years ago, but this thread only has 8 pages, which shows that the op didn't have much interest in this thread and this forum, something strange because this forum generates a lot of traffic, and this forum has many people who use cryptocurrencies

2 - when you search about this casino on Google you also don't see much activity in the sense that there are many review sites talking about this casino, I had to go directly to the trustpilot website and searched on trustpilot about this casino and to my surprise I saw this :



source: https://www.trustpilot.com/review/alpha.casino

If the owner of this casino had intentions of running a serious business, then he would be very active on this forum and on many review sites since 2020. And it's sad to see that there are no negative or positive reviews on trustpilot, but when you get into it casino I see that there were some people who deposited and played at this casino and are having payment problems, even if these people had gone online to research this casino, they would not have found anything and would think that they can use the casino and they would not have any problems, but you wouldn't think why a 2020 casino doesn't have even a little bit of popularity on the internet

3 - OP posted here in July last year, then disappeared and only posted again this month, 11 months later. This is not a good sign. In my opinion, I think people need to be careful with this casino. people focus on registration bonuses, bonuses for forum members and ignore the signs that the casino may be a scam

A company often has different support lines that support each other and work together to bring as best customer care as possible to their customers.

Lines of customer support can be chat bots, support email and direct chats with customer support staffs. Inside a company, there are different support lines too and they even have escalation supports with different internal contact points.

I agree with you that when a customer goes to a direct line, hot line for support request, it's more possibly because chat bot, email support did not help that user to solve his problems.

This is the first time I see a casino's personal representative asking customer not to contact customer support!
If customers contact you, it's because they are having problems and need your help. "Seemless withdrawals"! as far I can see from the messages on the chat box, users are still complaining about issues related to their deposits not being credited and withdrawals not being processed.

Hello , you are in beta mode for a years now so what are the plans now? aside from that you
mentioned above about the Live support to come soon (things that you should have done long ago)
any further plans and bonuses at least for bitcointalk users coming any time soon? or any events
to attract players to deposit and starts playing mate.
and another thing is that Have you been planning to promote your site here using signature campaign
because it seems that you have been here since 2020 but not hearing any advertisements from you.

Actually before you started promoting your gambling site the Live Support must be at place first because that is the only place where issues and problems from the players can be directly take in place and also to  the gamblers to have confidence and trust as they can easily addressed in each house problems.

and also  how soon is that? its not that hard to provide Live support this would not take days to complete , but still welcome to bitcoinalk guys.



this was your last post , Imagine took you almost a year to manage replying again and also another Promises? you seems to be fooling people here in bitcointalk forum , and that only shows how liar and not to be trusted your casino is.

Dear players,

Withdrawals will remain seamless, no need to contact support each time. We're working to ensure smooth transactions across networks. Online support is coming soon; for now, reach us at [email protected].

Alph Network Coin $ALPH is Available for Playing!

Best,
Alpha Casino Team

Does this mean that for every withdrawal we need to contact support? And which networks do you currently support as you’ve mentioned some networks may experience some errors.
And like user CryptSafe has mentioned, there is no online support, so how does one contact online support for withdrawals?

We appreciate your interest in our project, which is currently in beta stage. We are working hard to integrate different networks and fix the issues that you may encounter. We expect to have everything running smoothly by next week. Thank you for your patience and understanding. If you need to withdraw your funds, please contact our support team.

I checked the website and I found out that the "alpha casino is a beta stage new" is clearly and boldly written on the website. As I thought and from the complaints, this casino looks like an abandoned site and does not look real. I also noticed it is a decentralized casino and would need one to connect directly to their wallet which is likely very risky now to do as there have been complaints just as you have complained now.

I also checked for an online customer support presence but non-available to respond to complaints here as well, the representative is not too frequent online to attend to issues which means that there is a big communication gap which is not a good one for the project as it is in this stage.

Your observations were all correct and helpful as members would be cautious while dealing with the casino.

Please don’t fall for this casino , withdrawals are not working at all. It just says you’ve got a pending withdrawal already. Inside their smart contract for withdrawals, they only $2 as their bankroll. Before I deposited today , the last time someone deposited on this casino was 74 days ago.

It's for their own good so they need to apply what is being told by the users here. Pre-sale is usually shorter than a normal selling period but I think most projects has more than 7 days allocation. It can again be beneficial to their project to gather more funds as early as possible, to be used for their operations and to the development of the project.

Signature campaign is usually being requested by the users in the forum but they can also do a bounty campaign along with it if they want more reach and/or if they have more budget. The last important thing for a project to be successful is their activity in their communities most especially here in Bitcointalk.

Even if the crowdfunding is over its still good to launch a bounty campaign, Betfury and OWLDAO have done it, bounty campaign is for awareness of the platform and establish your competitiveness in a competitive industry, you can reward your participants with your own token if the participant sees potential on your platform and your token many will join your campaign, I used to be a participant of Betfury bounty campaign and look at where they are now.

You have raised some interesting points about the sale and the promotion of the platform. I agree that 7 days is a short time to reach a large audience and generate interest. A bounty campaign could be a good way to incentivize people to participate and spread the word. However, I am not the one who makes these decisions, so cannot comment on the feasibility or the plans of the platform owners.

We can assure you that will be active here and try to provide you with the latest updates and information about the platform. We are also happy to answer any questions you may have about the platform features, benefits, and goals. Please feel free to ask me anything.

Hope you have a great day! 😊

It's good that you're open to recommendations,  the sale will only last for 7 days not enough time for massive promotions, could have been better if you can launch a bounty campaign like what Betfury and Owldao did in their crowdfunding I wish you good luck, just be active here, the community support platforms where there is an active representative to give us an update on the status of the platform.   

Thank you for your attention,

We at Alpha Casino tried to focus on the security, privacy and decentralization of users during this break, and according to the available facilities, we offer the real experience of playing anonymously to those interested.

Thank you for what you said and we will definitely announce the pre-sale details in a decentralized manner in the relevant topic..

If you're doing crowdfunding better do it in the Altcoin announcement, there is a seven months gap in your post here in your announcement thread you suddenly come here with a big crowdfunding announcement, and in the first place, your announcement does not belong here since your platform is a web3 platform.
Your platform is already existing for three years but it lacks the needed marketing for awareness, your investors will doubt if you really can keep up managing your platform.